Category:Messaging: Difference between revisions
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*'''Confirmation Messages''' are the | *'''Confirmation Messages''' are the screen message and the Emails guests automatically receive after they have completed a booking. For customisation go to SETTINGS -> PROPERTIES -> CONFIRMATION MESSAGES. If you want to send confirmation messages from your own Email address connect your Email account in SETTINGS -> ACCOUNT -> OUTGOING EMAIL. | ||
*Whenever there is a new booking the system automatically sends a '''Host Notification''' | *Whenever there is a new booking the system automatically sends a '''Host Notification Email''' to the Email address entered in SETTINGS-> PROPERTIES->DESCRIPTION. For customisation, to add additional recipients or receive '''SMS notifications''' on new bookings go to SETTINGS -> ACCOUNT -> HOST NOTIFICATIONS. | ||
*'''Standard Reply''' Emails will open in your desktop email program. They can be sent via the "mail" icon in the booking. Go to SETTINGS -> GUEST MANAGEMENT -> STANDARD REPLIES | *'''Standard Reply''' Emails will open in your desktop email program. They can be sent via the "mail" icon in the booking. Go to SETTINGS -> GUEST MANAGEMENT -> STANDARD REPLIES to set up templates. | ||
*'''Auto Action Emails''' are templates programmed to occur at a time relative to the booking being made, check in date or check out date. They can | *'''Auto Action Emails''' are templates programmed to occur at a time relative to the booking being made, check in date or check out date. They can send automatically or manually. Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS to create templates. | ||