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| *'''Confirmation Messages''' are the screen message and the Email message guests automatically receive after they have completed a booking. For customisation go to SETTINGS -> PROPERTIES -> CONFIRMATION MESSAGES. If you want to send confirmation messages from your own Email address connect your Email account in SETTINGS -> ACCOUNT -> OUTGOING EMAIL. | | *'''Confirmation Messages''' are the messages shown and sent to guests automatically after they have made a booking. Different messages can be sent for different booking types. |
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| *'''Host Notification Email''' are sent automatically when a new booking was made to the Email address entered in SETTINGS-> PROPERTIES->DESCRIPTION. For customisation, to add additional recipients or receive '''SMS notifications''' on new bookings go to SETTINGS -> ACCOUNT -> HOST NOTIFICATIONS. | | *'''Host Notifications''' are the messages sent automatically to hosts when a new booking is made. Messages can be sent via Email and SMS. |
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| *'''Standard Reply''' Emails will open in your desktop email program. They can be sent via the "mail" icon in the booking. Go to SETTINGS -> GUEST MANAGEMENT -> STANDARD REPLIES to set up templates. | | *'''Auto Action Emails''' are precanned Emails which can be sent to guests automatically at a preset trigger time. Alternatively the can be set up for manual sending. |
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| *'''Auto Action Emails''' are programmed to occur at a time relative to the booking being made, check in date or check out date. They can be programmed to send automatically to the guest or a fixed email address. Alternatively the can be set up for manual sending only. Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS to create templates. | | *'''Standard Reply''' Emails are simple precanned Emails which can be sent to guests from your desktop email program. They can use [[Template Variables]] to include information specific to the booking. |