Difference between revisions of "Category:Messaging"

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Communication sent out by the system:
 
Communication sent out by the system:
  
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*'''Confirmation Messages''' are the screen message and the Email message guests automatically receive after they have completed a booking. For customisation go to SETTINGS -> PROPERTIES -> CONFIRMATION MESSAGES. If you want to send confirmation messages from your own Email address connect your Email account in SETTINGS -> ACCOUNT -> OUTGOING EMAIL.
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*'''Confirmation Messages''' are the messages shown and sent to guests automatically after they have made a booking. Different messages can be sent for different booking types.
  
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*'''Host Notification Email''' are sent automatically when a new booking was made to the Email address entered in SETTINGS-> PROPERTIES->DESCRIPTION. For customisation, to add additional recipients or receive '''SMS notifications''' on new bookings go to SETTINGS -> ACCOUNT -> HOST NOTIFICATIONS.
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*'''Host Notifications''' are the messages sent automatically to hosts when a new booking is made. Messages can be sent via Email and SMS.
  
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*'''Standard Reply''' Emails will open in your desktop email program. They can be sent via the "mail" icon in the booking. Go to SETTINGS -> GUEST MANAGEMENT -> STANDARD REPLIES to set up templates.
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*'''Auto Action Emails''' are precanned Emails which can be sent to guests automatically at a preset trigger time. Alternatively the can be set up for manual sending.  
  
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*'''Auto Action Emails''' are programmed to occur at a time relative to the booking being made, check in date or check out date. They can be programmed to send automatically to the guest or a fixed email address. Alternatively the can be set up for manual sending only. Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS to create templates.
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*'''Standard Reply''' Emails are simple precanned Emails which can be sent to guests from your desktop email program. They can use [[Template Variables]] to include information specific to the booking.

Revision as of 16:37, 23 October 2014

Communication sent out by the system:

  • Confirmation Messages are the messages shown and sent to guests automatically after they have made a booking. Different messages can be sent for different booking types.
  • Host Notifications are the messages sent automatically to hosts when a new booking is made. Messages can be sent via Email and SMS.
  • Auto Action Emails are precanned Emails which can be sent to guests automatically at a preset trigger time. Alternatively the can be set up for manual sending.
  • Standard Reply Emails are simple precanned Emails which can be sent to guests from your desktop email program. They can use Template Variables to include information specific to the booking.

Subcategories

This category has only the following subcategory.

C

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