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Emails are sent in the language defined in the "Mails" tab of the booking. For online bookings this is the language the ===Messages from OTAs ===You can get communicate with Airbnb guest used to bookdirectly from Beds24. If no language code is set the system uses See the default language of the booking Airbnbn XML help page which is set in SETTINGS->BOOKING PAGE->INTERNATIONALIZATIONfor further information on how to enable this option.
== Communication with Guests ==
=== Email ===
*'''Confirmation Messages''' are the messages shown and sent to guests automatically after they have made a booking. Confirmation messages can be fully customised. Different messages can be sent for different booking types. They can be customised in SETTINGS->GUEST MANAGEMENT->CONFIRMATION MESSAGES. Confirmation messages are automatically sent to all bookings made on your own web site but not for manually added bookings and bookings from channels which send their own confirmation (almost all channels) and do not require Beds24 to send an additional one (for example TripConnect, Homeaway XML).
*'''Auto Actions''' are pre canned Emails which can be sent to guests automatically at a pre set trigger time. Alternatively the can be set up for manual sending. They can use [[Template Variables]] to include information specific to the booking. Auto Action Emails can be set up in SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS.
Emails are sent in the language defined in the "Mails" tab of the booking. For online bookings this is the language the guest used to book. If no language code is set the system uses the default language of the booking page which is set in SETTINGS->BOOKING PAGE->INTERNATIONALIZATION.
===Messages via Guest Login ===
*'''Guest can send you messages''' via the [[Guest_login|Guest Login]]. When a guest sends a new message via the guest login you will receive an Email notification which you can reply to.
===Messages via WhatsApp ===
*To send a '''WhatsApp''' message to guests click on the green icon next to the phone number in the "Summary" tab of the booking.
==Email Addresses==
