Auto Actions: Difference between revisions

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*Booking Status = No Change

Message ~~tab or SMS~~ tab:

Message tab: For channels using the Message API, then enter the text in the Plain text box, for emails enter the text in the HTML box.

*Update details as appropriate

**Booking API ~~and~~ Email ~~Smart:~~ If the "Mail & Actions" tab contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends via the channels API messaging systems if possible. If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. ~~Messages~~ to the Email ~~address entered~~ in the ~~field "Internal" are sent via Email~~.

*'''Send Message''' = Booking API/Smart Email

**~~Booking API~~ and ~~Email: Messages are~~ sent ~~via channels API messaging systems if possible~~. If no ~~connection~~ to ~~a messaging system is available the message will~~ send to the ~~Email address from~~ the ~~"Mail & Actions" tab of~~ the ~~Email~~. ~~Messages~~ to ~~the Email address entered in the field "Internal" are sent via Email~~.

If the "Mail & Actions" tab contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends via the channels API messaging systems if possible.

If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email.

*'''Email Subject''' - enter the subject for your Guests

*'''Plain Text Box''' - will send to channels using Message API

Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]]

*'''HTML box''' - Email will be sent

Email Text :- It is possible to use the same details (URL) as in the Plain Text box above. Template variables can be used [[Template_Variables| see here]]

SMS tab :

Please note a charge applies per SMS message.

*Send SMS Message : Enable

*Phone Number : This is the phone number that will receive the SMS notification.

This is a global service and the notifications can be sent to almost phone in any country.

The phone number must contain the international country code and phone number as it would be dialed internationally.

Do not include any leading zeros or other characters and use no spaces.

The number must start with the country code.

EXAMPLE

to send to phone number 015625346 in the UK (Country code 44) enter the following number

4415625346

You can use the template variables [GUESTPHONE] or [GUESTMOBILE] but this will only work if the phone number has exactly the required format.

*SMS Message

Enter the message to send, messages will be truncated at 160 characters. Template variables can be used.

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@@ Line 308: / Line 308: @@
 *Booking Status = No Change
-Message tab or SMS tab:
+Message tab: For channels using the Message API, then enter the text in the Plain text box, for emails enter the text in the HTML box.
-*Update details as appropriate
-**Booking API and Email Smart: If the "Mail & Actions" tab contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends via the channels API messaging systems if possible. If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. Messages to the Email address entered in the field "Internal" are sent via Email.
+*'''Send Message''' = Booking API/Smart Email
-**Booking API and Email: Messages are sent via channels API messaging systems if possible. If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email. Messages to the Email address entered in the field "Internal" are sent via Email.
+If the "Mail & Actions" tab contains a "real" Email address the message is sent to the guests Email address. If only a masked Email address is available the message sends via the channels API messaging systems if possible.
+If no connection to a messaging system is available the message will send to the Email address from the "Mail & Actions" tab of the Email.
+*'''Email Subject''' - enter the subject for your Guests
+*'''Plain Text Box''' - will send to channels using Message API
+Message Text :- enter the text you wish to send to your guests include URL. Template variables can be used [[Template_Variables| see here]]
+*'''HTML box''' - Email will be sent
+Email Text :- It is possible to use the same details (URL) as in the Plain Text box above. Template variables can be used [[Template_Variables| see here]]
+SMS tab :
+ Please note a charge applies per SMS message.
+*Send SMS Message : Enable
+*Phone Number : This is the phone number that will receive the SMS notification.
+This is a global service and the notifications can be sent to almost phone in any country.
+The phone number must contain the international country code and phone number as it would be dialed internationally.
+Do not include any leading zeros or other characters and use no spaces.
+The number must start with the country code.
+EXAMPLE
+to send to phone number 015625346 in the UK (Country code 44) enter the following number
+4415625346
+You can use the template variables [GUESTPHONE] or [GUESTMOBILE] but this will only work if the phone number has exactly the required format.
+*SMS Message
+Enter the message to send, messages will be truncated at 160 characters. Template variables can be used.
 </div>
 </div>

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