Airbnb Mapping

Connect and update listings to Airbnb

This page is about the menu  (SETTINGS) CHANNEL MANAGER > AIRBNB  >  MAPPING  and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an account with Airbnb.

1 Capabilities

You can connect one or multiple Airbnb account to

• Import listings from Airbnb which will create properties and/or rooms in Beds24.
• Create new listings in Airbnb from rooms in Beds24.
• Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.

• Synchronize prices, availability and restrictions to Airbnb.
• Import bookings and booking modifications or cancellations. (We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.)
• See all messages from Airbnb guests under "Messages".
• Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.

You can also choose to

• Update all content including descriptions and pictures from Beds24
• Import booking requests

Click here for general information on how the channel manager works.

1.1 Capabilities per Sync Type

Beds24 offers three different sync types which define which data can be updated to Airbnb.

	Occupancy based Pricing	Per Day Pricing	Rate Plans
Prices and Availabilty
Prices	Auto**	Auto*	Auto*
Availability	Auto*	Auto*	Auto*
Min. Nights	Auto*	Auto*	Auto*
Max. Nights	Auto*	Auto*	Auto*
Closed to Arrival (CTA)	Auto*	Auto*	Auto*
Closed to Departure (CTD)	Auto*	Auto*	Auto*
Limited (sends "Pricing Settings" from (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
Listing Currency	Auto*	Auto*	Auto*
Guest Included	N/A	Auto*	N/A
Extra Person Price	N/A	Auto*	N/A
Dates with no Price	N/A	Auto*	N/A
Discounts (2-28 days)	N/A	Auto*	N/A
Max Days in Advance	Auto*	Auto*	Auto*
Advance Notice (Hours)	Auto*	Auto*	Auto*
Advance Notice Requests	Auto*	Auto*	Auto*
Early Bird Days to Check-in & Discount	Auto*	Auto*	Auto*
Last Minute Days to Check-in & Discount	Auto*	Auto*	Auto*
Non refundable discount	Auto*	Auto*	Auto*
Custom Fees & Pass Through Taxes	Auto*	Auto*	Auto*
Rack Rate (Default daily price)	Auto*	Auto*	Auto*
Instant Book	Manual	Manual	Manual
Pre-Booking Message	Manual	Manual	Manual
Cancellation Policy	Manual	Manual	Manual
Check-in start	Manual	Manual	Manual
Check-in end	Manual	Manual	Manual
Everything (sends full content additionally to "Prices and Availability" and "Limited")
Listing details	Manual	Manual	Manual
Descriptions	Manual	Manual	Manual
Bedrooms	Manual	Manual	Manual
Picture	Manual	Manual	Manual

*You can always manually trigger an update

**Including Extra person price from Daily Prices

2 Limitations

• Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
• You can only connect listings which are live on Airbnb.
• Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
• If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
• Smart Pricing is not available for API connected listings.
• Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
• Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
  • Ask the host to transfer their account to you.
  • Your hosts make the connection between their Airbnb accounts and Beds24 themselves
    • You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
    • If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.

3 Before you connect

3.1 Prices

• We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.

This tutorial explains how to set prices for channels.

• Airbnb requires a "Base Price" (Rack Rate) which you can set under (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
• In (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
• You can set a multiplier to mark your price up or down.

3.2 Bookings and Requests

When you use the API connection Airbnb only allows instant bookings. In (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

3.3 Properties, rooms and room types

A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:

• For properties with one unit: property name
• For properties with more than one unit type it consists of property name - room name.

3.4 Local legal requirements

Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

Japan, Portugal , Spain, France, Germany

For other regions please check the Airbnb help pages.

4 Set the connection up

4.1 Property settings

If you have multiple rooms in a property these settings will apply to all rooms in the property.

Step 1: Connect your Airbnb account to your property

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

Step 2 - Apply a multiplier to mark your prices up or down (optional)

If you want to add a multiplier to your prices add a * followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example *1.23 will multiply all prices by 1.23 (i.e. raised by 23%). Lower prices can be sent with a multiplier less than 1, i.e. *0.85 will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example *1.23* will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

Step 3: Check the currency setting is correct

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

Step 4 - Import inquiries from Aribnb (optional)

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an Auto Action to automatically cancel the booking after a certain period.

Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

Step 5 - Assign an invoicee (optional)

If you need to send invoices which are different from your standard invoice you can use the invoicee function.

4.2 Connect listings you already have on Airbnb

By mapping a room you connect it so it can update a listing in Airbnb.

Step 1 - Change the pricing model (optional)

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

Step 2 - Check which prices will send Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.

Step 3: Select your sync type

With sync type Prices & Availability Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type Limited Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type Everything also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

Always go to "View Content" to check what will send to Airbnb before selecting Everything.

Step 4: Connect

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

Step 5: Check that the connection is working properly

1. Click on "View actual data and check the prices you see there are as you expect
2. Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
3. Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

Step 6: Import upcoming bookings

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.

5 Create a new listing

Step 1 - Select "Sync Type" Everything

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

Step 2 - Check if your content meets Airbnbs requirements

Go to (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

Step 3 - Check which prices will send Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

Step 4: Export to Airbnb

When your content meets Airbnbs requirements you can click "Export.

Step 5: Complete Airbnb Registration

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

Step 6: Check that the connection is working properly

1. Click on "View actual data and check the prices you see there are as you expect
2. Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
3. Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

6 Airbnbs review and publishing process

Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the API Program Listing Requirements.

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

7 Updates

• Changes to availability and prices will be instantly sent to the channel.
• Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
• Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

8 Reviews

After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

9 Change the Sync Type

If you want to change the sync type all you need to do is change the setting and then press SAVE.

10 Disconnect or terminate the connection

• To disconnect a listing to manage it manually go to (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

• Click on "Disconnect" (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

When a listing is disconnected Airbnb resets some values to their defaults:

• minimum stay is set back to 1
• "Closed to arrival" and "Closed to departure" gets removed
• "Maximum stay" gets reset to 1125.

If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.

11 Options for the sync types

11.1 Pricing models

Airbnb supports different pricing models.

Click on the "Price Data" Button to check which prices and availability will send.

11.1.1 Per Day Pricing

Choose Per Day Pricing (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set

• The number of guests for which the daily price applies.
• An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

11.1.2 Per Occupancy (LOS) Pricing

Choose Per Occupancy Pricing if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

11.1.3 Rate Plans

Rate plans are the pricing model of choice if you want

• to offer a refundable and a non-refundable option and
  • set prices for refundable and non-refundable instead of Airbnbs fixed discount option
  • control the cancellation policy for refundable and non-refundable prices
  • control availability of the refundable/non-refundable booking option.
• parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.

• If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
• If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click here.

11.2 Discounts

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:

• A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
• A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
• Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on Discounts.

11.3 Fees and taxes

If you apply fees or taxes you need to send them from Beds24.

• Cleaning fee

You can set under (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

• PETFEE 45 (for example)

If you have a price multiplier in (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

• If you want to send taxes click on "Check if you are eligible to send taxes" in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help for "Custom" for detailed instructions

11.4 Permit / Registration/ License

In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

12 Send and receive messages

You can get communicate with Airbnb guest directly from Beds24. This function works for:

• Confirmed bookings
• Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an Auto Action to automatically cancel the booking after a certain period.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your DASHBOARD

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

13 Content for sync type "Everything"

If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.

13.1 Requirements and limitations from Airbnb

• Phone numbers, email addresses and URLs are not allowed in the host profile.
• No internal housing codes in the Name.
• Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
• France Only: Bed & Breakfast listings should have B&B in the title.

13.2 Languages

The content is sent in the language which is activated as default language for the booking page in (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja 한국어.

13.3 Property Type

Most of the property types which Airbnb supports can be selected in (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

13.4 Bedrooms and bathrooms

Bedrooms and bathrooms can be set up in (SETTINGS) PROPERTIES > ROOMS > SET UP.

Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

• Click on the "Edit " button next to the "Features" field.
• In the pop up click on "Bedroom" or "Bathroom".
• Set the type and use the selectors to define the features within each room.
• If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
• Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

• If you have multiple bedrooms or bathrooms make sure you define them all.

• If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
• Close the pop up and then press SAVE.

Requirements from Airbnb:

• Studio apartments should have 1 bedroom.
• Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

: Airbnb does not support all available features available in Beds24.

If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

13.5 Amenities

Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ( (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

• Click on the "Edit " button next to the "Features" field.
• In the pop up click on "Amenities".
• Tick the amenities you provide.
• Close the pop up and then press SAVE.

If you provide "Essentials" you will need to tick "linens", towels and "toiletries".

If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

13.6 Pictures

You can define in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:

• Airbnb requires a minimum of 1 picture per listing with high-resolution (800x500 pixels).
• Bedrooms should be included in the photos so that users are able to see accommodations.
• Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
• Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.

Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.

13.7 Check-in / Check-out

In (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

• send different times to Airbnb than to other channels
• send 25 for check-in
• send 25 or 26 for check-out
• offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". More information.

Airbnb requires at least two hours between check-in start and check-in end.

13.8 House Rules and Children

• Airbnb counts children 2-12 years as guests.
• Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". More information.

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

13.9 Airbnb specific content

Go to (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

14 All feature codes

You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet KITCHEN TELEVISION INTERNET

Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

14.1 Amenities

AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

14.3 Entertainment

TV

CABLE

VIDEO_GAMES

14.4 Food and Drink

BREAKFAST_INCLUDED

14.5 Internet

ETHERNET

INTERNET

WIFI

WIFI_POCKET

14.6 Kitchen

KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

14.7 Location

BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

14.8 Pets

PETS_CONSIDERED

14.9 Pool & Wellness

GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

14.10 Services

DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

14.11 Sports

BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

14.12 Suitability

ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

14.13 Accessibility

PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

14.14 Family

CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

14.15 Bedroom

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

14.16 Bathroom

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

15 Troubleshooting and common errors

15.1 Troubleshooting

You need to complete the API onboarding flow before publishing the listing
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save. 
2. Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS' 
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing. 
6. Click on 'FIX' and follow the registration steps from Airbnb. 
7. Click 'Publish'

Unable to perform action. Please try again later or contact support if you need immediate assistance
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account. 

Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored. 
Or go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'. 

Calendar will not Load, it will only show a loading spinner wheel.
Please check that you have prices set and they are sending to AirBnb, have a look under 
 (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

Sorry, we cannot activate your listing.
It seems you have an issue with your “Booking settings” in your Airbnb account.  Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

Listing shows as  "Importing" in the  Airbnb Extranet 
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

You have reached your Airbnb access quota
Wait ten minutes and then try again. If it continues repeatedly let us know. 

 Your listing has been temporarily paused and can't be turned on until you reactivate it. 
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

No "Update Airbnb" button
If you do not see an "Update Airbnb" button the connection is lost.  Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

Messages do not send or import to Beds24
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

Airbnb account is not connected, please connect account
Log into your Airbnb account

Receiving Requests/Inquiries for dates already booked
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

15.2 Common Errors

Not Processed  
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket. 

You do not have permission to access this resource
Click "Disconnect" and then reconnect the room and to your listing in Airbnb. 

Not Connected 
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it. 

Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given. 

Sorry, please contact support if you need to change the market of your listing.
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses.  You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb".  If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location.  If the error message persists go to   (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. 
If you do not need to change your address details then go to   (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No.

The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues. 
 Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$
Go to Settings  >  Channel Manager  > Property Content  > Room Content and set a Rack Rate of at least 9€.
   Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.
Go to  (SETTINGS)  CHANNEL MANAGER > AIRBNB  > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

Your longer stay discount must be greater than or equal to your shorter stay discount.
Check your discounts set in  (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In  (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but not both because the discount per days will override the discount per week/month. 

The listing is subject to city registration. Please submit an application or input existing registration details
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ( (SETTINGS) PROPERTIES  > DESCRIPTION "Permit ID").

There was an error processing the request. Hosting model validation error
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

You need to complete the API onboarding flow before publishing the listing
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

Listing is classified not suitable for children
Airbnb explains here how to specify that your listing is safe or suitable for children.

Too many redirects
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page.  Using links to their storage place is not possible. You need to use direct links to your pictures. 

document_uri has already been taken.
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

Expired Token
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. 

The document has no document element
Check if the listing has been deleted in Airbnb.  If so you will need to send it again from Beds24. 

Your listings are almost ready
If after some time you still see  "Your listings are almost ready" after clicking Beds24 Channel Manager Sync"  in Airbnb and see "In progress" on the "Listings" page check that  "Publish = Yes is set in   (SETTINGS) CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT.

Listing failed to import
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

Smart Pricing was not deactivated before connecting
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

Access denied to Airbnb
Airbnb's server is currently unavailable. Try again later.

Please select a consistent property type and property group.
Check the 'Property Type" in  (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help    for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

Please specify the property and listing type
Check the 'Property Type" in  (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help    for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

This listing's property type does not support multiple inventories. OR room_type_invetory_not_supported
Check the 'Property Type" in  (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help    for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

Not enough beds for person capacity
Go to  (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing. 

Not enough beds in room configurations
You do not have the appropriate bed configuration for the number of people you have selected in  (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests.  Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

Sorry, we can't add that amenity right now. Please try again later.
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to  (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help    for further instructions.

All caps isn't allowed in listing titles.
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below. 
*Go to  (SETTINGS) PROPERTIES > NAME 
*Go to  (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME 
*Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

Emojis/Special Characters isn't allowed in listing titles.
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below. 
*Go to  (SETTINGS) PROPERTIES > NAME 
*Go to  (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME 
*Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

Please select a consistent property type and space type
Check the details you have set in  (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in  (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

You can only host long-term rentals
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing. 
Follow the registration steps from Airbnb.

custom_daily_price_too_low_for_cleaning_fee OR Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY
Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee. 
OR 
Go to the Calendar and update the daily prices.

Listings of different pricing_availability_model_type can not use this endpoint.
Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

Suspended_state_appeal
Airbnb suspended the account. Please contact Airbnb support about this.