Airbnb Mapping

Connect and update listings to Airbnb

This page is about the menu  (SETTINGS) CHANNEL MANAGER > AIRBNB  >  MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

1 Capabilities

You can connect one or multiple Airbnb account to

• Import listings from Airbnb which will create properties and/or rooms in Beds24.
• Create new listings in Airbnb from rooms in Beds24.
• Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.

• Synchronize prices, availability and restrictions (min-stay, max-stay, closed to arrival, closed to departure) to Airbnb.
• Import bookings and booking modifications or cancellations.

You can also choose to

• Update all content including descriptions and pictures from Beds24
• Import booking requests
• Communicate with Airbnb guest directly from Beds24.

Click here for general information on how the channel manager works.

2 Limitations

• Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
• If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
• Smart Pricing is not available for API connected listings.
• Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.

3 Before you connect

3.1 Prices

• We can only send availability if you have set up prices which are activated Airbnb under "Channels" in the Daily Prices or Rates.

This tutorial explains how to set prices for channels.

• Airbnb requires a "Base Price" (Rack Rate) which you can set under (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
• In (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
• You can set a multiplier to mark your price up or down.

3.2 Bookings and Requests

When you use the API connection Airbnb only allows instant bookings. In (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

3.3 Properties, rooms and room types

A listing in Airbnb is a room in Beds24.

Our Airbnb connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House or Villa or Cottage" as property type.

The name sent is:

• For properties with one unit: property name
• For properties with more than one unit type it consists of property name - room name.

3.4 Local legal requirements

'Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

Japan, Portugal , Spain, France, Germany

For other regions please check the Airbnb help pages.

4 Set the connection up

4.1 Property settings

If you have multiple rooms in a property these settings will apply to all rooms in the property.

Step 1: Connect your Airbnb account to your property

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

Step 2 - Apply a multiplier to mark your prices up or down (optional)

If you want to add a multiplier to your prices add a * followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example *1.23 will multiply all prices by 1.23 (i.e. raised by 23%). Lower prices can be sent with a multiplier less than 1, i.e. *0.85 will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example *1.23* will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

Step 3: Check the currency setting is correct

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

Step 4 - Import inquiries from Aribnb (optional)

If you import inquireis Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an Auto Action to automatically cancel the booking after a certain period.

If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.

Step 5 - Assign an invoicee (optional)

If you need to send invoices which are different from your standard invoice you can use the invoicee function.

4.2 Connect listings you already have on Airbnb

By mapping a room you connect it so it can update a listing in Airbnb.

Step 1 - Change the pricing model (optional)

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

Step 1 - Check which prices will send Click on the "Actual Data" link to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for Airbnb.

Step 2: Select your sync type

With sync type Prices and Availability Beds24 will only update your prices (including taxes and fees) and availability and import bookings. If you want to change your descriptions or pictures you do this in Airbnb.

With sync type Everything your also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

Always go to "View Content" to check what will send to Airbnb before selecting Everything.

Step 3: Connect

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

Step 4: Check that the connection is working properly

Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status".

If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.

Step 5: Import upcoming bookings

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

5 Create a new listing

Step 1 - Select "Sync Type" Everything

Airbnb will only publish your listing if you send the full content.

Set Sync Type" = Everything then press SAVE.

Step 2 - Check if your content meets Airbnbs requirements

Go to (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

Step 2 - Check which prices will send Click on the "Actual Data" link to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for Airbnb.

Step 3: Export to Airbnb

When your contend meets Airbnbs requirements you can click "Export.

Step 4: Check that the connection is working properly

Allow a bit of time for Airbnb do process the data you have sent then click on "Update Status".

If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.

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6 Airbnbs review and publishing process

Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the API Program Listing Requirements.

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

7 Updates

• Changes to availability and prices will be instantly sent to the channel.
• Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
• Content updates are only sent on demand. If you change content you you will need to click "Update" to send the changes.

It can take Airbnb a couple of minutes to process the data we sent.

8 Change the Sync Type

If you want to change the sync type you need to:

Step 1 - Disconnect

Click on "Disconnct"

Step 2 - Change sync type

Change to the other sync type and SAVE.

Step 3 - Reconnect

Click on "Connect" and select the corresponding listing to this room to make the connection.

9 Disconnect or terminate the connection

Click on "Disconnect". This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you want to disconnect all listings in an Airbnb account you can do this in (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

10 Options for both sync types

10.1 Pricing models

Airbnb supports different pricing models.

1. With Per Day Pricing (the default) the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set

• The number of guests for which the daily price applies.
• An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

2. You can change the pricing model to "Per Occupancy Pricing".

With Per Occupancy Pricing a price for each occupancy defined in Beds24 and prices for different length of stay can be sent.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

With "Per Occupancy Pricing"the "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

Click on the "Price Data" Button to check which prices and availability will send.

10.2 Discounts

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set

• A discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but not both because the discount per days will override the discount per week/month.
• A discount for "Non Refundable" bookings. If you select a sync type "Prices and Availability" you can set a non-refundable discount in your Airbnb extranet.
• Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create"Pricing Rules" directly in Airbnb but we recommend you set all prices in Beds24 to avoid confusion.

Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb define as the last 30 days median price. If you use both early bird and last minute and want to remove one you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change you can reactivate the one you want to keep.

10.3 Fees and taxes

If you apply fees or taxes you need to send them from Beds24.

• Cleaning fee
• Security deposit

Other fees supported by Airbnb can be sent as CUSTOM value in (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

If you have a price multiplier in (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee and Security deposit. If you want to over ride this, then use a CUSTOM value in (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

• If you want to send taxes click on "Check if you are eligible to send taxes" in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help for "Custom" for detailed instructions

10.4 Permit / Registration/ License

In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

10.5 Send and receive messages

You can get communicate with Airbnb guest directly from Beds24. This function works for:

• Confirmed bookings
• Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an Auto Action to automatically cancel the booking after a certain period.

If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.

You can view all messages from the "API Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should to:

1. Add the component "API Messages" to your DASHBOARD

2. To send Auto Action Emails via messaging set "Send Message" on on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

11 Content for sync type "Everything"

11.1 Requirements and limitations from Airbnb

• Phone numbers, email addresses and URLs are not allowed in the host profile.
• No internal housing codes in the Name.
• Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
• France Only: Bed & Breakfast listings should have B&B in the title.

11.2 Languages

The content is sent in the language which is activated as default language for the booking page in (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja 한국어.

11.3 Bedrooms and bathrooms

Bedrooms and bathrooms can be set up in (SETTINGS) PROPERTIES > ROOMS->SET UP.

Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

• Click on the "Edit " button next to the "Features" field.
• In the pop up click on "Bedroom" or "Bathroom".
• Set the type and use the selectors to define the features within each room.
• If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
• Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

• If you have multiple bedrooms or bathrooms make sure you define them all.

• If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
• Close the pop up and then press SAVE.

Requirements from Airbnb:

• Studio apartments should have 1 bedroom.
• Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

: Airbnb does not support all available features available in Beds24.

If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

11.4 Amenities

Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ( (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

• Click on the "Edit " button next to the "Features" field.
• In the pop up click on "Amenities".
• Tick the amenities you provide.
• Close the pop up and then press SAVE.

If you provide "Essentials" you will need to tick "linens", towels and "toiletries".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

11.5 Pictures

You can define in (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:

• Airbnb requires a minimum of 1 picture per listing with high-resolution (800x500 pixels).
• Bedrooms should be included in the photos so that users are able to see accommodations.
• Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
• Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

If you change pictures make sure you change the caption so Airbnb recognizes the new picture.

11.6 Check-in

In (SETTINGS) CHANNEL MANAGER > PROPERTY CONENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

Choose 6:00 if your check-in is flexible.

If your check-in starts at a certain time and the end is flexible set 'Check-in end' to the same time or earlier than 'Check-in start'. This will work with all times except for 01:00 and 02:00 in the morning.

11.7 House Rules and Children

• Airbnb counts children 2-12 years as guests.
• Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom". More information.

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

11.8 Airbnb specific content

Go to S (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

11.9 All feature codes

You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet KITCHEN TELEVISION INTERNET

Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

KITCHEN

INTERNET

TV

TOILETRIES

SHAMPOO

LINENS (if all of TOILETRIES, SHAMPOO and LINENS are used, this sends as "Essentials")

HEATING

AIR_CONDITIONING

WASHER

DRYER

COFFEE_MAKER

DISHES_UTENSILS

SPICES (if both SPICES and DISHES_UTENSILS are used, this sends as "Cooking Basics")

DISHWASHER

OVEN

STOVE

REFRIGERATOR

BALCONY

GARDEN

GRILL

PARKING

WIFI

WIFI_POCKET

ETHERNET

CABLE

BREAKFAST_INCLUDED

PETS_CONSIDERED

ADULTS_ONLY

CHILDREN_NOT_ALLOWED

INFANTS_NOT_ALLOWED

EVENTS_ALLOWED

SMOKING_ALLOWED

FIREPLACE

DOORBELL

DOORMAN

RECEPTION_24HOUR

HANGERS

FIRE_EXTINGUISHER

FIRST_AID_KIT

LAPTOP_FRIENDLY

SAFETY_CARD

HOT_TUB

GYM

SMOKE_DETECTOR

CO_DETECTOR

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

IRON_BOARD

HAIR_DRYER

BEACH_FRONT

LAKE

WATER_VIEW

SKI_IN

SKI_OUT

LONG_TERM_RENTER

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BED_WATER

BEDROOM

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

EXTRA_PILLOWS_BLANKETS

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

WATER_HOT

LIVING_ROOM

ROOM_DARKENING_SHADES

CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

BEACH_ESSENTIALS

PARKING_DISABLED

EV_CHARGER

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

STAIR_GATES

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ACCESSIBLE_HEIGHT_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

HANDHELD_SHOWER_HEAD

STEP_FEE_ACCESS_BEDROOM

WIDE_CLEARANCE_TO_BED

WIDE_DOORWAY_BEDROOM

ACCESSIBLE_HEIGHT_BED

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

WIDE_HALLWAY_CLEARANCE

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

12 Troubleshooting and common errors

Not Processed  
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket. 

Not Connected 
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it. 

Listing shows as  "Importing" in the  Airbnb Extranet 
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to  (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

Sorry, we cannot activate your listing.
It seems you have an issue with your “Booking settings” in your Airbnb account.  Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given. 

Sorry, please contact support if you need to change the market of your listing.
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses.  You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb".  If required, correct your data and then click "Update Airbnb". Check your Google map enty and if it si incorrect request Google maps to correct your location.  If the error message persists go to   (SETTINGS)  CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

ServiceInvalidRequestException: You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist. 

 Your listing has been temporarily paused and can't be turned on until you reactivate it. 
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues. 
 Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$
Go to Settings  >  Channel Manager  > Property Content  > Room Content and set a Rack Rate of at least 9€.

   Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.
Go to Settings  >  Channel Manager  > Property Content  > Room Content and set a Rack Rate which meets Airbnb's requirements.

"The listing is subject to city registration. Please submit an application or input existing registration details"
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ( (SETTINGS) PROPERTIES  > DESCRIPTION "Permit ID").

There was an error processing the request. Hosting model validation error
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

Listing is classified not suitable for children
Airbnb explains here how to specify that your listing is safe or suitable for children.

You have reached your Airbnb access quota
Wait ten minutes and then try again. If it continues repeatedly let us know. 

Too many redirects
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page.  Using links to their storage place is not possible. You need to use direct links to your pictures. 

document_uri has already been taken.
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

Expired Token
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24. 

The document has no document element
Check if the listing has been deleted in Airbnb.  If so you will need to send it again from Beds24. 

Your listings are almost ready
If after some time you still see  "Your listings are almost ready" after clicking Beds24 Channel Manager Sync"  in Airbnb and see "In progress" on the "Listings" page check that  "Publish = Yes is set in   (SETTINGS) CHANNEL MANAGER > AIRBNB  > SPECIFIC CONTENT.

Listing failed to import
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

You do not have permission to access this resource
 This listing is not in the connected Airbnb account. Send us a support ticket. 

Smart Pricing was not deactivated before connecting
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

No "Update Airbnb" button
If  you do not see an "Update Airbnb" button the connection is lost.  Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

Access denied to Airbnb
Airbnb's server is currently unavailable. Try again later.

Please select a consistent property type and property group.
Check the 'Property Type" in  (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help    for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

Please specify the property and listing type
Check the 'Property Type" in  (SETTINGS) PROPERTIES >  DESCRIPTION and the  'Listing Type' match with the  'Property Type Group'  you have selected in (SETTINGS)  CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.  Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help    for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

Messages do not send or import to Beds24
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

Airbnb account is not connected, please connect account
Log into your Airbnb account