Booking Questions
This page is about the menu SETTINGS -> PROPERTIES -> BOOKING QUESTIONS
Here you can collect information from your guests.
Contents
1 Standard Questions
- Guest Title
- First Name
- Surname
- Telephone
- Mobile
- Fax
- Company
- Address
- City
- State
- Postcode
- Country (text )
- Country (selector - recommended)
- Arrival Time
- Guest Comments
For each question you have these options:
- not used - This field will not appear on your booking page
- compulsory - Your guests can not proceed the booking without entering this information
- optional - Show the field on your booking page but leave it to your guest to enter information or not
- internal - This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
2 Custom Questions
Custom questions can be defined to request specific information e.g. age of children, allergies, etc.
You have the same options as with the standard questions:
- not used - This field will not appear on your booking page
- compulsory - Your guests can not proceed the booking without entering this information
- optional - Show the field on your booking page but leave it to your guest to enter information or not
- internal - This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
Additionally, you can select the 'Type' of input field:
- Single Line Field
- Multi Line Field
- Multiple List - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
- Multiple Select - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
- Tick Box
- Date Selector
If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.
In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions
2.1 Usage Examples for Custom Questions
2.1.1 Agreement to Terms and Conditions
If a Tick Box question is made compulsory the booking cannot proceed until the guest has ticked the box. This can be used for example with a link to your terms and conditions in the question. You can also add values to the tick box, like:
- I agree to the terms and conditions [yes][no] - This will print out 'yes' if the guest ticked and 'no' if the guest didn't tick.
The questions can contain HTML for formatting purposes or to embed links to other pages, like:
- I read the <a href="http://mylink.com" target="_blank"> the terms </a>
3 Question Order
You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.
