Reseller

Reseller

This page is about the Menu  RESELLER which you reach via a click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right)

Contents

1 Offer

Resellers can brand the system with their own logo and URL. They can include their own value adding services and sell these with the system to end users.

Reseller services include:

• Beds24 online booking system and (front end and backend) white labelled for distribution. The channel manager can not be completely white labeled because setting up connections with booking channels means exposing that you connect through Beds24.
• Your own branding, logo, fav icon and styling
• Access to both booking page and back-end control panel under your own domain
• Fully developed, hosted and continuously updated system
• Access to all functionality to set the system up as per your users needs
• Email sent through your email server
• Sign up web page for new users
• Do-it-yourself system with technical support for reseller only (not end customer)
• Assistance from Beds24 to learn the system so you can train your users
• Multilingual system that can be used in any country in the world

A Reseller Needs:

• To pay a fee for the use and maintenance of the system
• Your own email server if you want to use your own Email address for outgoing Email
• A domain name that you will use to run the system

You need a secure page you will need SSL see here for more information.

2 Revenue options for resellers

• Package online booking system with a lodging web site
• Setup fees (set up the system, and install it into your users website)
• Fees for customisation
• Management fees for example for the set up and maintenance of online bookings and OTAs
• Support fee for support in specific languages
• Monthly usage fees (based on services used or flat rate)

3 Activate Reseller Functions

• Send us a support ticket if you are interested in using these functions.
• After we have activated your reseller functions click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) then click on RESELLER
• Enter the name of the subdomain you want to use ( e.g. bookings.mydomain.com). Your subdomain has to have SSL. This help document explains what you need to do.
• Enter your Business name, the marketing URL for the "powered by" link
• If you would like to use your own logo image and favicon for the control panel, please send both files with your owner ID to [email protected]
  Send the logo as a '.png' file with a height of 70px.
  Send the favicon as an '.ico' file

Note: Your logo and Favicon are only visible when you log into the system from your own domain. 
*The link to log in form your subdomain is for example: http://bookings.mydomain.com/control2.php
*The link to the sign up page from your subdomain is for example: http://bookings.mydomain.com/control2.php?pagetype=join

Please note that a fee applies if you want to use this feature. You can see the fee in SUB ACCOUNTS -> MANAGE ACCOUNT

4 Wiki

The support wiki has videos, images and instructions containing references to Beds24 which can not be white labelled. We can give you a copy of our wiki database which you can then use to create your own wiki.

5 Add Customers

For instructions how to create and manage sub accounts for your customers please refer to the sub accounts section.

Links to set up instructions are available at the start page of the support wiki. For a summary have a look here.

You can also create sub accounts from a Google form.

6 Charges

A monthly minimum fee applies for resellers who use their own branding.

• When you go to SUB ACCOUNT-RESELLER you can view the "Account Usage Fees" for all sub accounts.
• When you go to SUB ACCOUNT-RESELLER "Manage Account" for a sub account you can view the "Daily Usage Statistics" and "Account Usage Fees" for a specific sub account.
• You can download the data via our API (JSON getAccount).
• You can pay for your account in SETTINGS-ACCOUNT-BILLING. This is also where you see a complete overview on all charges.

7 Terms and Conditions for Resellers

In addition to the terms and conditions published on our web site at http://beds24.com/eula.html the following conditions apply:

1. A reseller operates under his own business name. He cannot operate under the Beds24 or MPK Systems business name.

2. A reseller can not copy and content from our web site including, texts and pictures and use it on your own web site.

3. A reseller is responsible for all his sub accounts. In case of abuse we reserve the right to disconnect accounts.

8 Customization

You can customize your customers control panel. See here for more information.

If you want to add custom content to your sign-up and login pages you add HTML content this under SUB ACCOUNT > RESELLER "Public page content"

Contact support if you are interested in a deeper customization including including custom files in the head section of the control panel.

9 Frequently Asked Questions

9.1 Can I offer my my customers a free trial?

There is no free trial for sub accounts. If you want to offer your customers a free trial you will need to manage this yourself.

9.2 Can I limit the functionality for my customers?

You can choose from predefined roles and make menus or settings read only or hide them.

9.3 How does the support work?

Technical support from Beds24 is available for the reseller only in English or German via our ticket support system.

Resellers support their customers regarding all matters related to Beds24 via a built-in ticket support system or another system of their choice.

9.4 How can I learn how Beds24 works?

Beds24 is designed as a self-service system. We provide an extensive documentation and tutorials. Upon request we offer Skype training sessions for a fee.

9.5 How can I charge my customers?

You will need to manage payments from your customers outside of Beds24. For information on your customers consumption see the chapter "Charges" above.

9.6 In which languages is Beds24 available

The booking page where guests make their booking is available in over 30 languages.

The control panel is available in English, German and partially in Spanish.

A full translation of the control panel is not possible but you have the option to manually exchange individual words. We can provide you with a file to get started.

9.7 Can I get exclusivity for a certain region?

We do not grant territorial exclusivity.

9.8 Can I white label the Ios and Android mobile app?

Theoretically it is possible to white label the app but this is not simple and there are costs involved. Here are our best estimates of the procedure and costs:

1) First you will need to setup accounts at the google and apple app stores with your branding (We think the costs are a few hundred dollars for this, paid direct to the app stores)

2) We will organize creating a clone of our app with your branding and have it published into your app store accounts (circa one thousand dollars)

3) There will be a cost to update your app to any updated version we develop in the future (We dont have a price for this yet but I expect it would be some hundreds of dollars per update)

This is optional and you could choose to skip versions.