Voucher Codes

This page is about the menu SETTINGS-> BOOKING ENGINE -> VOUCHER CODES 

1 Functionality

You may define voucher phrases and discount codes. If a guest enters the phrase at the time of booking the specified discount will be applied to their booking.

Do not use the the setting "Use Prices from" in SETTINGS->PROPERTIES->ROOMS->DEPENDENCIES if you have voucher codes because this can cause issues with the application of the code.

2 Voucher Codes which can be Used Multiple Times

The codes set in "Apply this discount if phrase entered with booking" can be used multiple times. Use cases are for example promotions or loyalty offers for certain guests.

Multiple phrases can be defined for each discount, separate them with commas.

Typical uses of discount phrases may be for purposes such as offering certain customers loyalty discounts or running a marketing campaign with bonus discounts for people in-the-know.

• If a discount is compulsory then the phrase must be entered to make a booking. Guests that do not enter the phrase cannot book.
• You can deactivate discount codes for a daily price or RATE (in the "Discounts" tab of the RATE). If a booking has more than one rate the voucher code will be applied to the whole booking.

The voucher code will appear on the booking page before the first obligatory percentage upsell item or if none, at the end of the upsell items. It will only apply to the items before it not after so you need to arrange the order of the upsell items accordingly.

3 One Time Use Voucher Codes

The codes created under "One Time Use Voucher Codes" can only be used once, e.g. as gift vouchers or goodies for certain guests.

Once the code has been redeemed it will be deleted from the list. One Time Use Voucher Codes codes are applicable to all daily prices/rates without restrictions.

If you want to create a large number of vouchers you can prepare them in Excel and then copy and paste them.

Use the booking number as code when issuing the voucher as a discount on a cancelled booking. If the guest books with the voucher, you can then take the code from the field "Rate description" in the tab "Charges and payments" of the booking to find the original booking. You can then combine both of them into a group booking using the "Add existing booking to group" function in the "Invoice" tab.

4 Reporting

In REPORTS->CUSTOM REPORTS you can create custom reports which include the voucher codes.