==Common Errors==
Any errors occurring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.''' </div><div class="mw-collapsible-content">
Your tax settings in Despegar and in Beds24 do not line up. Correct your setting for "Tax" in Beds24 or in Despegar.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >rate plan 1234 for dates xxx failed because the number of base guests informed (x) does not match the one for the room (x)''' </div><div class="mw-collapsible-content">The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...''' </div><div class="mw-collapsible-content">The price you are sending is higher than the maximum price Despegar allows. Check if the currency you are sending from Beds24 is correct. If it is either lower the price in Beds24 or change/delete the maximum price in Despegar.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >Rate update for room xxxxx, rate plan xxxxx for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x).''' </div><div class="mw-collapsible-content"> You are trying to send a price for a higher occupancy than what the room is set up in Despegar for. Please correct the maximum number of guests either in Despegar or in Beds24.</div></div>
'''<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The charge type used in ratePlan: 123456 is incorrect. ''' </div><div class="mw-collapsible-content"> There is a pricing model mismatch between Beds24 and Despegar. You can ask Despegar to change it at their end or you can change it in Beds24 at this menu: SETTINGS->CHANNEL MANAGER->DESPEGAR.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''class="headline-collapse" >Rate update for room xxx, rate plan 123324 for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x). Please check this is in /v1/hotels/hotel-info/get or the extranet.''' </div><div class="mw-collapsible-content"> The number of guests for this room in Despegar and Beds24 is not the same. Change either "Max guests" in Beds24 or change the number of guests in Despegar.</div></div>
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you.