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*You need an account with Booking.com If you do not yet have one you can Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking_Import_Properties_from_Booking.comcom_to_Beds24|create a these instructions]] if you want to import properties from Booking.com account directly from to Beds24]].
*__TOC__=Capabilities and limitations=These instructions explain how to connect existing listings on Booking.com. If you have do not yet set up your property in Beds24 have a listing and/or a Booking.com accout you can [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking.com|import your property create it directly from Booking.com to Beds24]].
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. =Capabilities=With the this connection you can *Export export prices, availability and rules
=Limitations=If We can only send availability if you export inventory you will also need have set up prices which are activated for this channel. This tutorial gives general information how to export rates from Beds24, rates can not be [[Setting_Prices_for_Booking_Channels|set within the Booking.com extranetprices for channels]].
= Before you Connect =1. '''Per Occupancy Pricing (OBP) - RECOMMENDED ''' - If your "Booking.com Rate Type" is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *Set the "Booking.com Rate Type" to '''PricesPer Occupancy Pricing'''. *If you use daily prices a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send.*If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
When the connection is activated 2. '''Per Day Pricing (Standard)''' - If your "Booking.com Rate Type" is Per Day Pricing you will remove all need a price and availability details on for the Bookingmaximum room occupancy.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for this channelSet the "Booking. This tutorial gives general information how com Rate Type" to [[Setting_Prices_for_Booking_Channels|set prices for channels]].'''Per Day Pricing'''*Booking.com needs If maximum number of guests is 4 you need a room ROOM price for the maximum number of guestfour guests. *Prices for "Extra Person"1, "Extra child" and discounts set in the "Discounts" tab of the rates can 2 or 3 guests are not be exported to Booking.comsent. *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative valueso the price for the full occupancy can send. The price for the extra person will not send. *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. *If you want to send a single price and a room an additional "Single" price you need to ask Booking.com needs to activate the single price option for you.* If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals After this is done you can create additional rate plans in [[set the Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]com Rate Type to '''Per Day Pricing + Single'''.
If required you can enter extras See this tutorial on how to [[:Category:Daily_Prices|use daily prices for occupancy pricing and fees can directly in Booking.comlinked daily prices with fixed prices and/or offsets]].
'''Bookings'''<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].
Upcoming bookings can <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For '''dorms''' Booking.com requires the bed price be importedsent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com will only Rate Type"= Per Day Pricing. If you want to send a summary of the booking, not the full information. The full information single price for other rooms you can still be accessed create additional rate plans for single use in the [[Booking.com extranet:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING. New bookings made after activation will include full booking informationCOM > RATE PLANS]].
'''Credit Cards'''<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".
If you want <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24[[Setting_Prices_for_Booking_Channels|set prices for channels]].
'''Rooms ==Extras, taxes and room types'''credit card rules in your Booking.com extranet=="Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.com.
'''Dorms'''==Disable the auto opening rooms after cancellations==Beds24 will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com requires will not wait for the bed price be an update sent to them as from Beds24 but will automatically re-open the closed room price. Therefore they do not accept when a single price for guest cancels even if you have a dormbooking from another source. Make sure you set "You can opt-out of the feature by following these steps:*Log into your Booking.com Rate Type"= One Price. If you want account*Click on the Rates & Availability tab*Go to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGSthe Settings symbol on the top->CHANNEL MANAGERright corner of your Calendar*Click on Auto->BOOKING.COMReplenishment*Under Calendar Settings, click "No" to turn off the Auto->MANAGE RATE PLANS]].Replenishment feature
2) Click the Start button If you have a Booking.com group account log to Booking.com and search for BEDS24go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
<embedvideo service="youtube">https://youtu2) Search for BEDS24.be/VYzWI-PDVYk</embedvideo>
It is possible to select a "one way" or "two way" connection with Booking[[Image:extranet-booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by youpng|500px|link=]][[Media:extranet-booking. png|view large]]
<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
[[Image:bookingcomratesClick on the "Import Existing Bookings" button.png|450px|link=]][[Media:bookingcomratesIf the connection has been confirmed by us Booking.png|view large]]com will send full reservation details. If not only a summary will be sent. In this case click again after you have received an Email from Booking.com that Beds24 confirmed your connections request. We will then update 10 bookings at a time. If you have more bookings click again.
<span class="circle" >If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:lightbulbcog}} Tip</span(SETTINGS) CHANNEL MANAGER > BOOKING.COM > ''Click on the "View Actual Data" Button to check which prices and availability will sendRATE PLANS]].''
===Prices for different occupancies, refundable/non refundable rates, meal plans===Booking[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]].com can support more than one price per room and day. There are two options:
If you need more additional rate plans for example Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be sent with a for different occupancies, multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from the channel add a non-refundable rate or your rate plan contains meals '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.*For currency conversion you can create additional rate plans in [also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[Booking.com_XMLCONVERT:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGSIDR->CHANNEL MANAGER->BOOKINGEUR]''' will convert Indonesian Rupees to Euros.COM**'''*[CONVERT:IDR->MANAGE RATE PLANS]EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.
[[Setting_Prices_for_Booking_Channels==Limit the maximum number accepted bookings if you do not want to offer all rooms ==By default all available rooms are sent to activated channels. In {{#Mapping_channel_rate_codes|Please use these instructions fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for the mapping]]this channel.
'''2==6. Enable the connection between Beds24 and Booking.com==1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "Price data" button. Linked/Derived Prices'''
Talk Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to your Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from)as available for new bookings.
===Price Multiplier===If you want 3) Scroll down to add a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*''' followed by rooms and set "Enable" = Enabled. This will complete the multiplier number to your hotel idconnection.
For example a hotel id setting 4) If you initially selected "Don'''123456*1t automatically connect me to the provider".23''' will multiply all prices by 1.23 sent for hotel id 123456Then follow the step below to complete the connection in Booking. (icom.e. raised by 23%)Lower prices When all the set up in Beds24 is correct you can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of make the final step to confirm the normal price connection (igo live) from the Booking.ecom extranet. lowered by 15%)
To convert the price of bookings imported from the channel add a * after the multiplier, for example '''123456*1[[Image:bookingconfirm.23*''' will divide the price of the booking by 1.23png|450px|link=]][[Media:bookingconfirm.png|view large]]
You can also use currency conversion template variable. All currencies supported by <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> When you 'Enable' the booking page currency selector can connection, your rates and inventory will be useddeleted from Booking.com and a full reload will occur from your Beds24 Inventory.
Example: *[CONVERT:IDR-EUR] You can use the "Update" button on each room to speed this up. Your bookings will convert Indonesian Rupees to Eurosnot be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.
Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees 5) Click on "Get Connection Status" to Euros and send a price 85% of see the normal price (i.econnection is properly activated. lowered by 15%)
===Promotions===Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS6) Import existing bookings from Booking. If you add or change a promotion use the context help com (? icons next to the settingsall upcoming bookings) for instructions.
===Activating in Beds24 and Bookinga. Export your bookings as CSV from booking.com===1b. {{#fas:cog}} (SETTINGS) You can view the live availability PROPERTIES and prices that will be sent to Booking.com before or after activating using click on the "View actual data" '''Import booking from CSV file''' buttonto Beds24.
[[Image:booking13Follow the instructions on the page carefully so they import to the correct rooms.png|450px|link=]][[Media:booking13.png|view large]]
27) Make sure Once updated, check all your inventory is correct in Beds24. Check existing bookings values in the Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 extranet for those dates or using the inventory correctness and override functions on if required make any adjustments to the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent settings to Booking.com as available for new bookingsfix.
[[Image8) Channel collect payments will be shown in the booking invoice if {{#fas:Booking_com_12cog}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” is set to “Charges” or “Charges and Payments”.png|450px|link=]][[Media:Booking_com_12.png|view large]]
3) Enable == Check that the connection in Beds24 by ticking is working properly ==Click on "Inventory and RatesCheck connection status" for each mapped room and savingto check the status of your property at Booking. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be importedcoms end.
[[Image:bookingcomactivate.png|450px|link=]]
[[Media:bookingcmactivate.png|view large]]
4) When all The connection is working if you are not receiving error messages and the set up display in Beds24 the channel is correct . If you are receiving error messages check in the "Common Errors" section why you can make are receiving the final step error and how to confirm the connection (go live) from the Booking.com extranetfix it.
[[Image:bookingconfirm.png|450px|link=]]= Setup problems==[[Media:bookingconfirm1) The room is being unexpectedly closed at Booking.png|view large]]com
When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your 2) "Room code is not unique" warning when saving in Beds24 Inventory.
You Each Booking.com room id is unique and can use the "Update" button on each be mapped to only one room to speed this upin Beds24. Your bookings will not be deleted from If you enter the same Booking.com but make sure room id more than once the dates are blocked in Beds24 before going live so they room updates will not be reopenedoverwrite each other causing inaccurate information being sent to Booking.com
5=Create and manage Booking.com promotions=Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) Import existing bookings from CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking.com :_Promotions|Click here for more information and setup instructions.]]
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing =Manage bookings" button===Communication with guests==You can communicate with Booking.com guest directly from Beds24.
[[Image:booking15You can view all messages which Booking.png|450px|link=]][[Media:booking15com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.png|view large]]
If for any reason You and your existing bookings do not import, guests will see the dates could be reopened and resoldmessages in Booking. To prevent this import the bookings via CSVcom Messaging Center.
a. Export your bookings as CSV Currently messaging with guests from bookingBooking.comhas following limitations: b*Guests must click on "View Messages" in the email to login to Booking. Go to https://apicom and answer from there.beds24*If a guest hits "reply" on E-mail they received from Booking.com/csv/putbookingcomcsv, Booking.php and import com does not send the csv file reply to Beds24and will also not make the reply available in Booking. com. Follow the instructions on the page carefully so they import to the correct rooms*Booking.com does not allow links in messages. Use attachments instead.
6) Once updated*Currently, check all your values in guests can send messages to properties from the Booking.com extranet for correctness and if required make any adjustments to time of booking till 66 days after the settings to fixcheckout.
7) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.
8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.To use this function you should:
===Maximum number accepted bookings ===By default all available rooms are sent to activated channels1. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit Add the number of accepted bookings for this channel.component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
=== Check Connection ===The connection is working if you are not receiving error messages and the display in the channel is correct2. If you are receiving error messages check in To send Auto Action Emails via messaging set "Send Message" on on the "Common ErrorsMessaging" section why you are receiving tab in the error and how Auto Action to fix itone of the API options.
=== Updates ===Changes 3. Bookings need to availability and prices will be instantly sent in a Property that is connected to Booking.com to use the channel. Changes for settings for example minimum staysMessage API, or quantity of rooms otherwise communication will send with the next updatebe via Email. Click on "Update" if If you want are not sure your connection has Message API, please log into Booking.com and and go to push them through instantlyACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
=== Setup Problems===1) The room is being unexpectedly closed at bookingBooking.comallows .jpg and .png attachments but no links or pdfs.
The channel manager will close <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings in to a room in the same property as the room on all dates which do not have a valid price available for sending is mapped to bookingBooking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)
2) <span style="Room code is not unique" warning when saving color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Ensure you do NOT use special characters in Beds24the auto action message text as this will breach the Booking.com Security checks, and the message will fail to send.
Each Booking.com room id is unique and can ==VAT value on extra items==If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be mapped to only one room in Beds24used. If you enter Otherwise the same Booking.com room id more than once VAT value defined in the room updates Property booking rules will overwrite each other causing inaccurate information being sent to Bookingbe used.com
3==Report No-shows, invalid cards, date changes request cancellations or restrict channel modifications==*You will see buttons in the "Details" tab of the bookings which allow you to **Report No-shows**Report invalid cards**Report date changes **Request the booking to be cancelled*If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) Missing Credit Card Details CHANNEL MANAGER.
When Booking.com sends the ==Charge virtual credit card number it will cards ==Virtual cards can be set to be available in auto charged at the date they become valid. To use this option set "Payments and ChargesAuto Process Virtual Cards" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.= Yes
*If there <div class="warning">{{#fas:exclamation-triangle}} This option is no Security Code item in the host notification email, the CVC was not collected or sent available for this booking. Please ask Bookingcustomers who use [[Stripe|Stripe]].com to collect and send it to Beds24 if you require it.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card numberbe collected.</div>
4) Daily prices and prices for A payment rule can be specified to be attached to the Roompending payment, Double and Single occupancy the payment rule can be mapped further manage the conditions to collect the payment, for example it could specify to Booking.comuse virtual cards only and not a guest card.
These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.
2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.
3) Single occupancy prices must be activated within booking.com if If you are sending them to multi person room rates. They manually charge virtual credit cards please note that they can only be disabled by setting "Rates" = "Full Only"charged after the activation date.
4) For bookings imported through ==Different invoice templates ==If you need a different invoice template for the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information from this channel you can still be accessed in use the Booking.com extranet. New bookings made after activation will include full booking information[[Invoicees|invoicee]] function.
5) Deleting a rate or price in Beds24 will not delete the price in ==Reviews==To access Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing reviews from your DASHBOARD unlock the room or removing DASHBORAD click on the price hamburger menu then on "Extentions" and wait for it to update at Booking.com. Only once add the rate has closed at Booking.com it is safe to remove it from Beds24Review Module.
You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.==Info Codes==As long as the rate has at least a price for 1 day Info Codes in the next year, all "Info" tab of the other dates without prices will be closedbooking show you relevant information.
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.{| class="wikitable"! scope="col"| Code! scope="col"| Use|-
Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.
You can always see the data being sent with the "View Actual Data" button in the channel manager.
6) Bookings with payment collected by booking| BOOKINGCOMCARD| invalid card reported to Booking.com will show the payment amount collected as a payment in the booking invoice.|-
=Manage Bookings=
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise the VAT value defined in the Property booking rules will be used.
===Report No-shows, Invalid cards or Restrict Channel Modifications===| BOOKINGCOMFLAGThis screenshot shows specific settings for bookings from | Booking.com:general info flag (Genius/no credit card)|-
[[Image:bookingcom_manage.png|800pxBOOKINGCOMVIRTCARD|link=]]Booking.com sent a virtual card[[Media:bookingcom_manage.png|view large]]-
If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.com|->CHANNEL MANAGER.
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned CARDTOSTRIPE | card details were sent to this invoicee (it does not change existing bookings.Stripe|-
<embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo>|STRIPEPAYMENT| payment imported from Stripe|-
===Charge Virtual Credit Cards ===|STRIPEFAILVirtual cards can be set | card could not sent to be auto charged at the date they become valid. To use this option set "Virtual Cards" = YesStripe|-
If you manually charge virtual credit cards please note that they can only be charged |CARDEXPIRES| added when they become valid.the card expires before check-in|-
Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.}
Log into *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com and activate the connection Extranet as described explained under "Activating „Activating in Beds24 and Booking.com" com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png) and make sure you have confirmed the connection with Beds24.
'''Not allowed *Go to update Single Use Prices > Channel Mapping enter the Rate for Room''' Booking.com requires id in the bed price be sent to them as Search box and click on the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Bookingand make sure the correct booking.com to set up a "Single" rate id for theseis selected from the 'get codes' list.
=Notes= '''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address''' This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.
2) Multiple Rates - if you want to send multiple prices for a room '''Messages from Auto actions are not visible in Booking.com message centre''' Ensure you must do not have a rate id for each rate any special characters in the message text that could fail the Booking.com and a matching rate with the price and rate id setup Security checks. (For example do not use * or @ in Beds24. See the Multiple Rates section above for more detailsmessage text).
3) Single occupancy prices must be activated within booking '''Failed to post message: Message content failed to pass security filters''' Ensure you do not have any special characters in the message text that could fail the Booking.com if you are sending them to multi person room ratesSecurity checks. (For example do not use * or @ in the message text). They can be disabled by setting "Rates" = "Full Only"
4 '''Message failed to send to reservation 12345678 - content or attachment is required''' There are two possible reasons: 1. There is no content in the language of the Guest (OR the default language you have set for your account,) For bookings imported through in the Messaging tab of the button "Import upcoming bookings" Bookingauto action that you triggered for this booking.com will only send a summary of *Open the booking, not go to the Mail & Action tab and check the full informationguest language. The full information can still be accessed *Open the auto action and ensure you have text in the BookingSubject, Plain Text Field and HTML Field.com extranet. New bookings made after activation will include full booking information 2.Auto action should not send a message to the guest, go to the Messaging tab in the Auto action and set 'Sending Message' = NO (or Internal)
5) Deleting a rate or price in '''This account doesn't have access to this property.","code":"FORBIDDEN"''' Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 will not delete the price in Bookingand reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking. png <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you need to close use dependencies you can only assign the bookings into a rate at Booking.com, make room in the rate id unbookable at Beds24, for example by closing same property as the room or removing the price and wait for it which is mapped to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.
If you have multiple rates at booking '''Connections to fix: 0''' Booking.com incorrectly show this error in the Booking.com, Extranet. There is no problem at all and you should ignore the rest of the other rates can continue to be available by giving them pricestext on the screen.
Note that if there is no price = FAQ ='''Will I receive notifications on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.new bookings?'''
You can always see After you activate the data being sent with the "View Actual Data" button in channel manager the channel managerwill stop sending notifications. You will receive them from Beds24 instead.
6) Bookings with payment collected by booking.com will show the payment amount collected as '''Do guests receive a payment in the booking invoice.confirmation?'''
= FAQ ==== Will I receive notifications on new bookings?=== After you activate The channel confirms the channel manager booking with the channel guest. Beds24 will stop sending notificationsnot sent a confirmation message. You will receive them from Beds24 insteadIf you want to send one as well you can set up an Auto Action Email.
=== Do guests receive '''How do I modify or cancel a confirmationbooking? === The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.'''
=== How do I modify or cancel a booking?===
=== How can I access credit card details?===
=== '''How do I add a promotion or special price?=== ''' You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER-> BOOKING.COM-> PROMOTIONS or in the Booking.com extranet. '''How do I add extra costs or fees?'''
=== How do I add extra costs or fees?===
=== '''Can I send different prices for different minimum stays or for different numbers of guests?=== ''' Yes. You can do this either with "derived" prices occupancy based Daily Prices or multiple rates ids. See the "Multiple rates" section of this page. ''' have multiple Booking.com hotel ids. How do I set this up?'''
=== I have multiple Booking.com hotel ids. How do I set this up? ===
=== '''I have multiple Booking.com accounts. How do I set this up? ==='''
=== '''What to do when I receive an overbooking?=== '''
=== '''Why did a booking not import?=== '''
=== Why is the price for the booking wrong?=== '''
=== '''What are contracted rooms? ==='''
=== '''What do I do when I have a no show?=== '''
=== '''What do I do when a guest provides an invalid credit card number?=== '''
=== I originally set my connection as a one-way connection, now I want a two-way connection===
no edit summary
[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].
**send inventory (available rooms)
**send minimum stay
**send maximum stay
**send closed to arrival and closed to departure
**send multiple ratesprices
**add a multiplier to mark prices up or down.
*Import import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings
*create Booking.com rate plans
*Report report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com*Create create and manage promotions*View view reviews and react to reviews If you want to export inventory Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled. Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking. =Before you connect===Familiarize yourself with the channel manager==<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works. ==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div>
Our connection with Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.supports these pricing models:
3. '''Extras and TaxesDerived Prices (RLO) OBSOLETED - use OBP instead''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24.*Set the Booking.com Rate Type to '''Per Day Pricing'''. *You will need to manage any changes to your prices in both Beds24 and Booking.com. In Beds24 you need to set the price for the maximum room occupancy in your Daily Prices or Fixed Prices and then contact Booking.com to adjust your occupancy prices/percentages.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices Booking.com only a price for Max Occupancy can be sent from Beds24, they do not allow single price. '''We recommend you use "Upsell ItemsPer Occupancy Pricing" instead so you can not be exported to Booking.comcontrol all prices from Beds24. '''
If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.
Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS.
If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24.
==Make sure your rooms and room types in Beds24 match your set up in Booking.com==
If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].
= Sync Prices, Availability and Bookings The set up process=
Setting up the connection is a 4 step process:
1) You request a connection on Booking.com extranet- nothing . Nothing changes you . You are still bookable according to the prices and inventory you have set in the Booking.com extranet.
2) Beds24 accepts your request - nothing . Nothing changes you . You are still bookable according to the prices and inventory you have set in the Booking.com extranet.
Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.
3) You enable the connection in BookingBeds24.com - this This is when Booking.com removes your inventory and rates and you are temporarily not bookable.
4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.
==Initiate the connection in Booking.com==
Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.
1) Login Click on the "Connect to Booking.com and " button to login to Booking.com then go to ACCOUNT->CHANNEL MANAGERCONNECTIVITY PROVIDER. If you do not see this option contact Booking.com and tell them you want to use a channel manager
3) Complete the rest of the on screen instructionsTick all tick boxes.
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then both export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. 4) Complete the rest of the on screen instructions. <div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:*If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose "Dont connect me automatically to the provider" you can confirm the connection after you have done the setup in Beds24. </div> 5) When ready the connection has been approved, you will receive a notification from Booking.com, go to the Channel Manager menu again and activate set the connectionup.
==Set up and mapping in Beds24==
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page choose your "Booking.com Rate Type" and click SAVE'''. [[Image:bookingcom1.png|450px|link=]][[Media:bookingcom1.png|view large]]
2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)
3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set Set "Booking.com Rate Type " = "Full + SinglePer Occupancy Pricing". If you do not have as this rate type or you are not sure set "is the default for the Booking.com Rate Type "= "One Price "connection.
Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"
4) Mapping
Map Rooms:
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has been copied to the room id setting, click Save. [[Image:bookingcomrooms.png|450px|link=]][[Media:bookingcomrooms.png|view large]]
Map Rates:
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has been copied to the rate id setting, click Save. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send. ==Import upcoming bookings== For each room you have mapped in the previous step, scroll to the rooms and set "Enable" = 'Import (1-way only)'.
==If you have different price options i.e. refundable/non refundable rates, meal plans==
Booking.com can support more than one price per room and day.
==If you want to mark your prices up or down or need currency conversion==You can add a multiplier to your prices, add a '''1. Multiple Rate Ids*'''followed by the multiplier number in the "Multiplier" field
2) Make sure your inventory is correct in Beds24. *Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. *Dates can auto calculate different occupancies from one standard rate. This rate is be blocked by either entering a booking manually into Beds24 for the base those dates or for using the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when inventory and override functions on the occupancy increases or decreasescontrol panel calendar for those dates.
<embedvideo servicespan style="youtube"color:#fe746c;“ >https{{#fas://youtu.be/Texclamation-I3CnXnvZQtriangle}} </embedvideospan>If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.
9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” is set to “Yes”.
The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)
Properties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If this is also unsuccessfulthe guest messages about the booking, block the booked dates in property gets an additional 14-day window to reply to the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automaticallyguest irrespective of when the booking was cancelled or when the guest checked out.
<span style=== Notes=== 1) Credit "color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card details are imported at the time it is charged. To do so create a rule with these settings and shown on the "INVOICE" tab of specify it in the booking. If not please refer to com "Virtual Card Payment Rule"Missing Credit setting:*Funds Source: Virtual Card Details*Payment value adjustment = choose any except for "None" in Setup Problems above.
=ReviewsUpdates and Changes=To access BookingChanges to availability and prices will be instantly sent to the channel.com reviews from your DASHBOARD unlock Changes for settings for example minimum stays, the DASHBORAD click on multiplier or number of rooms will send with the hamburger menu then next update. Click on "ExtentionsUpdate" and add the Booking.com Review Moduleif you want to push them through instantly.
=Disconnect=
*Unticking "Inventory and Prices" and "Bookings" Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
=Common ErrorsTrouble shooting===Deleting a rate or price in Beds24 will not delete the price in Booking.com==If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24. You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed. If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices. Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.==Missing credit card details==When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC. *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number. ==No Room codes are available== During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"' You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms. ==Error messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
*If your Click on "Connection Status" to check that the connection is set up check if properly activated. **If you see "Status" = Pending Property you confirmed need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).
'''Access denied''' or '''Hotel not allowed for connection type'''
'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
'''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATEor OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE''' Booking.com does not allow you to send a single price. Set "Booking.com Rate Type"= Per Day Pricing '''INVALID_USE_OF_SINGLE_OCCUPANCY''' Cannot set price for occupancy 1. Please check the room-rate pricing model
Booking.com does not allow you to send a single price.
Set "Booking.com Rate Type"= One PricePer Day Pricing '''OBP_PRICING_PASSED_FOR_DEFAULT_RATE''' Your Booking.com Rate Type is "Per Occupancy". Change "Booking.com Rate Type"= Per Day Pricing. OR Send a Support ticket, requesting the Pricing Model at Booking.com is changed to OBP. '''OBP_PRICING_PASSED_FOR_RLO_RATE''' Your Booking.com Rate Type is "Per Day Pricing". Booking.com will automatically adjust your rate type so prices for different occupancies will be displayed in Booking.com. Set "Booking.com Rate Type"= Per Day Pricing '''OCCUPANCY_NOT_VALID''' Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet. '''OCCUPANCY_EXCEEDS_MAX_PERSONS''' Room 12345678 has a maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783 and date '2099-12-09', as that exceeds the maximum occupancy of the room. Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet. '''Did not set price to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.''' You have either set the wrong number of guests in Booking.com or in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP. Please correct so both numbers are the same. '''TAG_HAS_INVALID_VALUE ''' 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use "Occupancy Pricing" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API. 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.''' You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices. '''WARN_PRICE_TOO_LOW_LIMIT''' '''WARN_PRICE_TOO_HIGH_LIMIT''' Booking.com considers the price you want to send varies significantly from the prices which are already in Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency). Either adjust your price in Beds24 or try to change the limitation at Booking.com
'''WARN_PRICE_TOO_LOW_PERCENTAGE'''
Booking.com considers the rate is less than 10% of the maximum Room Rate.
Either adjust your price in Beds24 or try to change the limitation at Booking.com
'''Not allowed to update Single Use Rate for Room''' or '''CANNOT SET SINGLE USE RATECANNOT_SET_SINGLE_USE_RATE'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type"= One PricePer Day Pricing If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price). '''Not allowed to update Single Use Rate for Room''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.
'''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''
*Booking.com: Ask Booking.com to remove the guaranteed allotment
'''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST''' You do not have an active Booking.com rate id with this number. *Please double check your rates fixed prices and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your active fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes when you click on "Get Codes"' list. Make sure you only map these rates in you channel manager settings, *Open your daily prices (Enable list) and ratesmake sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room is not active''' or '''ROOM_NOT_ACTIVE'''
Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.
'''Rate 123456 cannot be updated via XML'''
This rate has not been activated for channel management. Ask Booking.com to activate it.
'''RATE_IS_A_SLAVE_RATE'''
You cannot set occupancy_price for a child rate 123456789, since they are automatically set based on Rate Relations.
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /message
It is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com.
*'''Option 1'''
*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd
*'''Option 2'''
*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id.
'''RATE_EDITABLE_ONLY_ON_EXTRANET'''
Rate '1111111' is only editable on Extranet /message
It is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com.
*'''Option 1'''
*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd
*'''Option 2'''
*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id.
'''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''
*Booking.com: Ask Booking.com to remove the minimum contracted rooms
'''Rate does not exist''' or '''RATE_DOES_NOT_EXIST''' You do not have added a an active Booking.com rate id with this number which is not . *Please double-check your fixed prices and daily prices and select a valid Booking.com rate id into from the field list in the "Channels" tab of a 'get codes'. You can only send prices for active Booking.com rate/daily pricecodes. *Open your rates fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer''''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. '''Rate is editable only on extranet''' Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. *Open your fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room reservation does not belong to this hotel reservation'''
The booking was already cancelled in Booking.com before the Channel syncronisationsynchronisation.
'''Message thread not found''' There are two possible reasons: 1) Credit card details are imported . The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown on the "INVOICE" tab of here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the bookinginto a room that is in a different property than originally booked. If not please refer you want to use messaging with Booking.com you can move/assign booking only to "Missing Credit Card Details" rooms in Setup Problems abovethe same property as the one originally booked.
'''You can close a rate at bookingcannot mark credit card as invalid since the property has not passed trust verification checks''' Booking.com by making sure there is no price for it on the dates does not allow you to close in Beds24mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closedcom Account Manager.
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not except room changes. '''How can I access credit card details?'''
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.
The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
