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*If you have not yet set up your property in Beds24 you can Use [[Booking.com_XMLcom:_Create_and_update_properties_and_rooms_on_Booking_Import_Properties_from_Booking.com#Import_Properties_from_Booking.comcom_to_Beds24|these instructions]] if you want to import your property properties from Booking.com to Beds24]].
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.__TOC__=Capabilities and limitations=*This tutorial explains These instructions explain how to connect existing listings on Booking.com. If you do not yet have a listing and/or a Booking.com accout you can [[Setting_Prices_for_Booking_ChannelsBooking.com:_Create_and_update_properties_and_rooms_on_Booking.com|set prices for channelscreate it directly from Beds24]].
=Capabilities=With the this connection you can *Export export prices, availability and rules
=Limitations=If you want to export inventory you will also need Booking.com demands prices to export rates be sent from Beds24, rates can so you will not be able to set within in the Booking.com extranetafter the connection has been enabled.
When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for See this channel. This tutorial gives general information on how to [[Setting_Prices_for_Booking_Channels:Category:Daily_Prices|set prices for channels]].*Only one price can be sent per Booking.com rate code. If you have multiple use daily prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy.*Prices for "Extra Person", "Extra child" pricing and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. *If you use linked daily prices with "Extra Person" fixed prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value. This price will send as room price for the full occupancy. "Extra Person", "Extra child" can not be sent to Booking.com only the room price/full occupancy price.*If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.* If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANSoffsets]].
'''Extras and Taxes'''<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].
'''Bookings'''<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
Upcoming bookings ==Extras, taxes and credit card rules in your Booking.com extranet=="Upsell Items" can not be imported. exported to Booking.com will only send a summary of the booking, not the full information. The full information If required you can still be accessed enter extras and fees directly in the Booking.com extranet. New bookings made after activation will include full booking information.
'''Credit Cards'''If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import.
If you want to access credit card details through Beds24 ask Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to only accept imported bookings , if you have an extra with credit card details and always send all details to Beds24the exact same wording in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS.
'''Rooms If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and room types'''always send all details to Beds24.
'''Dorms'''==Disable the auto opening rooms after cancellations==Beds24 will automatically reopen rooms when you have availability. If you have this feature enabled Booking.com will not wait for the an update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking. com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you =The set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]]. = Sync Prices, Availability and Bookings up process=
1) Login to Booking[[Image:extranet-booking.com and go to ACCOUNTpng|500px|link=]][[Media:extranet->CHANNEL MANAGER. If you do not see this option contact Bookingbooking.com and tell them you want to use a channel managerpng|view large]]
2) Click <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then both export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the Start button and search for BEDS24action you did not select must be manually maintained by you.
<embedvideo service="youtube">https://youtu4) Complete the rest of the on screen instructions.be/VYzWI-PDVYk</embedvideo>
3) Complete <div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:*If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.*If you choose "Dont connect me automatically to the provider" you can confirm the rest of connection after you have done the on screen instructionssetup in Beds24.</div>
It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you.
45) When ready the connection has been approved, you will receive a notification from Booking.com, go to the Channel Manager menu again and activate set the connectionup.
<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
[[Image<span class="" style="color:bookingcomrates.png|450px|link#f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style=]][[Media"font-weight:bookingcomratesbold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.png|view large]]
<span class=For each room you have mapped in the previous step, scroll to the rooms and set "circleEnable" >{{#fas:lightbulb}} Tip</span> = 'Import (1-way only)'Click on the "View Actual Data" Button to check which prices and availability will send.''
===Prices for different occupancies, refundable/non refundable rates, meal plans===Click on the "Import Existing Bookings" button. If the connection has been confirmed by us Booking.com will send full reservation details. If not only a summary will be sent. In this case click again after you have received an Email from Booking.com can support that Beds24 confirmed your connections request. We will then update 10 bookings at a time. If you have more than one price per room and daybookings click again. There are two options:
'''1==If you have different price options i.e. refundable/non refundable rates, meal plans==Booking.com can support more than one price per room and day. Multiple Rate Ids'''
BookingExamples:*'''*1.com 23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can auto calculate different occupancies from one standard ratebe sent with a multiplier less than 1: '''*0. This rate is either for 85''' will send 85% of the base or for normal price (i.e. lowered by 15%).*To convert the maximum occupancy price of bookings imported from the channel add a specific room'''*''' AFTER the multiplier. '''*1. The system then automatically adds or subtracts a percentage 23*''' will divide the price per person when of the booking by 1.23.*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the occupancy increases or decreasesimport.
Talk ==Limit the maximum number accepted bookings if you do not want to your Bookingoffer all rooms ==By default all available rooms are sent to activated channels.com rep about how to best set this up In {{#fas:cog}} (either a base rate to add on to or a maximum occupancy rate to subtract fromSETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.
Example:2) Make sure your inventory is correct in Beds24. *Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. *Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates.
Hotel id = '''123456*1Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.23'''
Lower prices 4) If you initially selected "Don't automatically connect me to the provider". Then follow the step below to complete the connection in Booking.com. When all the set up in Beds24 is correct you can be sent with a multiplier less than 1make the final step to confirm the connection (go live) from the Booking.com extranet. [[Image:bookingconfirm.png|450px|link=]][[Media:bookingconfirm.png|view large]]
will send 85% of You can use the normal price (i"Update" button on each room to speed this up.eYour bookings will not be deleted from Booking. lowered by 15%)com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.
To convert 5) Click on "Get Connection Status" to see the price of bookings imported from the channel add a * '''after''' the multiplier:connection is properly activated.
'''123456*16) Import existing bookings from Booking.23*'''com (all upcoming bookings)
will divide <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If for any reason your existing bookings do not import, the price of dates could be reopened and resold. To prevent this import the booking by 1.23bookings via CSV.
====Currency Conversion====a. Export your bookings as CSV from booking.comYou can also use currency conversion template variablesb. All currencies supported by {{#fas:cog}} (SETTINGS) PROPERTIES and click on the '''Import booking page currency selector can be usedfrom CSV file''' button to Beds24.
Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees Follow the instructions on the page carefully so they import to Eurosthe correct rooms.
Example: *[CONVERT:IDR-EUR][/]0If this is also unsuccessful, block the booked dates in the beds24 calendar.952 will convert Indonesian Rupees to Euros, Please note that in this case cancellations and dividing it by 0.952 modifications will raise the price by 5%not be imported automatically.
===Promotions===Promotions can set up7) Once updated, viewed and changed check all your values in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONSthe Booking. If you add or change a promotion use the context help (? icons next com extranet for correctness and if required make any adjustments to the settings) for instructionsto fix.
<embedvideo service="youtube">https8) Channel collect payments will be shown in the booking invoice if {{#fas://youtucog}} (SETTINGS) CHANNEL MANAGER “Import Channel Collect Payments” is set to “Charges” or “Charges and Payments”.be/T-I3CnXnvZQ</embedvideo>
===Activating in Beds24 and Booking.com===19) You can view the live availability allow cancellation fees and prices that will be sent commission values to overwrite booking values when cancelled by channel if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER “Import Cancel Fees” is set to Booking.com before or after activating using the "View actual data" button“Yes”.
[[Image:booking13.png|450px|link=]]= Check that the connection is working properly ==[[Media:booking13Click on "Check connection status" to check the status of your property at Booking.coms end.png|view large]]
2) Make sure your inventory The connection is working if you are not receiving error messages and the display in the channel is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources If you are blocked receiving error messages check in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates "Common Errors" section why you are not available. All available dates in Beds24 will be sent receiving the error and how to Booking.com as available for new bookingsfix it.
[[Image:Booking_com_12.png|450px|link=]]= Setup problems==[[Media:Booking_com_121) The room is being unexpectedly closed at Booking.png|view large]]com
32) Enable the connection in Beds24 by ticking "Inventory and RatesRoom code is not unique" for each mapped room and warning when saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be importedin Beds24.
[[Image:bookingcomactivateEach Booking.png|450px|link=]][[Media:bookingcmactivatecom room id is unique and can be mapped to only one room in Beds24.png|view large]]If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com
4) When all the set up =Create and manage Booking.com promotions=Promotions can be created, modified and deactivated in Beds24 is correct you can make the final step to confirm the connection {{#fas:cog}} (go liveSETTINGS) from the CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. [[Booking.com extranet:_Promotions|Click here for more information and setup instructions.]]
[[Image:bookingconfirm.png|450px|link=]]Manage bookings===Communication with guests==[[Media:bookingconfirmYou can communicate with Booking.com guest directly from Beds24.png|view large]]
When you go live You and your rates and inventory guests will be deleted from see the messages in Booking.com and a full reload will occur from your Beds24 InventoryMessaging Center.
You can use Currently messaging with guests from Booking.com has following limitations: *Guests must click on "View Messages" in the email to login to Booking.com and answer from there.*If a guest hits "Updatereply" button on each room to speed this upE-mail they received from Booking. Your bookings will not be deleted from com, Booking.com but does not send the reply to Beds24 and will also not make sure the dates are blocked reply available in Beds24 before going live so they will Booking.com. *Booking.com does not be reopenedallow links in messages. Use attachments instead.
5) Import existing bookings from BookingProperties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.com
Make sure *Currently, guests can send messages to properties from the "Bookings" check box for each mapped room is ticked and saved and then click time of booking till 66 days after the "Import existing bookings" buttoncheckout.
[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent use this import the bookings via CSV.function you should:
a1. Export your bookings as CSV from booking.comAdd the component b. Go "API Messages" to httpsyour [[://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so they import to the correct rooms.Category:Dashboard|DASHBOARD]]
If this is also unsuccessful, block 2. To send Auto Action Emails via messaging set "Send Message" on on the booked dates "Messaging" tab in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automaticallyAuto Action to one of the API options.
6) Once updated3. Bookings need to be in a Property that is connected to Booking.com to use the Message API, check all otherwise communication will be via Email. If you are not sure your values in the connection has Message API, please log into Booking.com extranet for correctness and if required make any adjustments and go to the settings to fixACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
7) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”Booking.com allows .jpg and .png attachments but no links or pdfs.
8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS-<span style="color:#fe746c;“ >CHANNEL MANAGER {{#fas:exclamation-triangle}} </span> “IImport Cancel Fees” If you use dependencies you can only assign the bookings in to a room in the same property as the room which is set mapped to “Yes”Booking.com.
The channel manager will close the room on all dates which do not have a valid price <div class="warning">{{#fas:exclamation-triangle}} This option is available for sending to bookingcustomers who use [[Stripe|Stripe]].com. Make sure If you have prices for set "Virtual Cards" = Yes without Stripe activated the complete range of dates you are sending (1 year or 2 years)system will create a pending payment which can not be collected.</div>
2) "Room code is A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not unique" warning when saving in Beds24a guest card.
Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com
3) Missing Credit <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card DetailsPayment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com to collect and send it to Beds24 if you require it.*If manually charge virtual credit card details are always missing and you require them, cards please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card numbernote that they can only be charged after the activation date.
4) Daily prices and prices ==Different invoice templates ==If you need a different invoice template for the Room, Double and Single occupancy bookings from this channel you can be mapped to Booking.comuse the [[Invoicees|invoicee]] function.
These can be mapped to ==Reviews==To access Booking.com rate id's reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and will use add the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channelsReview Module.
2) Multiple Rates {| class="wikitable"! scope="col"| Code! scope="col"| Use|- if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.
3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"
4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.
5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it | BOOKINGCOMCARD| invalid card reported to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.|-
You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.
As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.
If you have multiple rates at booking| BOOKINGCOMFLAG| Booking.com, the other rates can continue to be available by giving them prices.general info flag (Genius/no credit card)|-
Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in | BOOKINGCOMVIRTCARD| Booking.com will remain.sent a virtual card|-
You can always see the data being sent with the "View Actual Data" button in the channel manager| BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.com|-
6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.|CARDTOSTRIPE | card details were sent to Stripe|-
=Manage Bookings=|STRIPEPAYMENT===VAT value on extra items===| payment imported from StripeIf an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise the VAT value defined in the Property booking rules will be used.|-
===Report No|STRIPEFAIL| card could not sent to Stripe|-shows, Invalid cards or Restrict Channel Modifications===This screenshot shows specific settings for bookings from Booking.com:
[[Image:bookingcom_manage.png|800pxCARDEXPIRES|link=]]added when the card expires before check-in[[Media:bookingcom_manage.png|view large]]-
If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.|}
If you manually charge virtual credit cards =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please note that they can only be charged when they become validlog into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
Note: This option is available for customers who use [[Stripe|Stripe]]=Trouble shooting===Deleting a rate or price in Beds24 will not delete the price in Booking. com==If you set "Virtual Cards" = Yes without Stripe activated need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the system will create a pending payment which can not be collectedrate has closed at Booking.com it is safe to remove it from Beds24.
<embedvideo service="youtube">https://youtuYou can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be/qfwM2SiiLI8</embedvideo>closed.
=Reviews=To access Booking.com reviews from During the Setup of your DASHBOARD unlock the DASHBORAD connection, click on the hamburger menu then on "Extentions" and add 'Get the Booking.com Review Module.Room and Rate Codes for this "Property Code"'
=Disconnect=*Unticking "Inventory and Prices" and "Bookings" You will stop Beds24 sending data to see the list of Rooms/Rate codes returned from Booking.com. This will not remove the data from If Booking.com and it will still be bookabledoes not make any rooms available.*To completely disconnect If you are sure you have rooms please forward the channel manager please log into your RUID to Booking.com extranet support and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button ask them to cancel the connection to Beds24check why they do not return any rooms.
Log into *Click on "Connection Status" to check that the connection is properly activated. **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com and activate the connection Extranet as described explained under "Activating „Activating in Beds24 and Booking.com" com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png) and make sure you have confirmed the connection with Beds24.
=Notes= '''Message thread not found''' There are two possible reasons: 1. The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room that is in a different property than originally booked. If you want to use messaging with Booking.com you can move/assign booking only to rooms in the same property as the one originally booked.
1) Credit card details '''Messages from Auto actions are imported and shown on not visible in Booking.com message centre''' Ensure you do not have any special characters in the "INVOICE" tab of message text that could fail the bookingBooking.com Security checks. If (For example do not please refer to "Missing Credit Card Details" use * or @ in Setup Problems abovethe message text).
2) Multiple Rates - if you want '''Failed to post message: Message content failed to send multiple prices for a room pass security filters''' Ensure you must do not have a rate id for each rate any special characters in the message text that could fail the Booking.com and a matching rate with the price and rate id setup Security checks. (For example do not use * or @ in Beds24. See the Multiple Rates section above for more detailsmessage text).
3 '''Message failed to send to reservation 12345678 - content or attachment is required''' There are two possible reasons: 1. There is no content in the language of the Guest (OR the default language you have set for your account,) Single occupancy prices must be activated within in the Messaging tab of the auto action that you triggered for this booking.com if *Open the booking go to the Mail & Action tab and check the guest language. *Open the auto action and ensure you are sending them have text in the Subject, Plain Text Field and HTML Field. 2. Auto action should not send a message to the guest, go to multi person room rates. They can be disabled by setting "Rates" the Messaging tab in the Auto action and set 'Sending Message' = "Full Only"NO (or Internal)
4) For bookings imported through the button '''This account doesn't have access to this property.","code":"Import upcoming bookingsFORBIDDEN" ''' Log into Booking.com will only send a summary of the and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking, not the full information. The full information png <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can still be accessed only assign the bookings into a room in the same property as the room which is mapped to Booking.com extranet. New bookings made after activation will include full booking information.
5) Deleting a rate or price in Beds24 will '''You cannot mark credit card as invalid since the property has not delete the price in passed trust verification checks''' Booking.com. If does not allow you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.commark credit cards as invalid because you have not passed their trust verification process. Only once the rate has closed at Please contact your Booking.com it is safe to remove it from Beds24Account Manager.
You can close a rate at booking '''Connections to fix: 0''' Booking.com incorrectly show this error in the Booking.com by making sure there Extranet. There is no price for it on the dates to close in Beds24.As long as problem at all and you should ignore the rate has at least a price for 1 day in rest of the next year, all text on the other dates without prices will be closedscreen.
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.= FAQ ='''Will I receive notifications on new bookings?'''
Note that if there is no price on any day at all for a rate, this will not necessarily close After you activate the channel manager the rate, in this case no information channel will be sent and whatever data is in Bookingstop sending notifications.com You will remainreceive them from Beds24 instead.
You can always see the data being sent with the "View Actual Data" button in the channel manager.'''Do guests receive a confirmation?'''
6) Bookings The channel confirms the booking with payment collected by bookingthe guest.com Beds24 will show the payment amount collected not sent a confirmation message. If you want to send one as a payment in the booking invoicewell you can set up an Auto Action Email.
= FAQ ==== Will '''How do I receive notifications on new bookingsmodify or cancel a booking?=== After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.'''
=== Do guests receive Bookings coming from a confirmation? === The channel confirms should be modified by the channel. Cancelling a booking with in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guestto cancel the booking in Booking. Beds24 com and the cancellation will not be sent a confirmation message. If you want to send one as well you can set up an Auto Action EmailBeds24.
=== How do I modify or cancel a booking?===Bookings coming from a channel should be modified by the channel. Cancelling If for some reason you need to make a booking change in Beds24 will and do not cancel want an update from the booking in Booking.com and channel to override it, you can cause a double booking. Please ask booking.com or the guest to cancel set "Allow Channel Modifications" = No ("Details" tab of the booking in Booking").com and If you have changed the cancellation will be sent to Beds24room you can set "Allow Channel Modifications" = All except room changes.
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you '''How can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.I access credit card details?'''
=== How can I access credit card details?===
=== '''How do I add a promotion or special price?=== ''' You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER-> BOOKING.COM-> PROMOTIONS or in the Booking.com extranet. '''How do I add extra costs or fees?'''
=== How do I add extra costs or fees?===
=== '''Can I send different prices for different minimum stays or for different numbers of guests?=== ''' Yes. You can do this either with "derived" prices occupancy based Daily Prices or multiple rates ids. See the "Multiple rates" section of this page. ''' have multiple Booking.com hotel ids. How do I set this up?'''
=== I have multiple Booking.com hotel ids. How do I set this up? ===
=== '''I have multiple Booking.com accounts. How do I set this up? ==='''
=== '''What to do when I receive an overbooking?=== '''
=== '''Why did a booking not import?=== '''
=== Why is the price for the booking wrong?=== '''
=== '''What are contracted rooms? ==='''
=== '''What do I do when I have a no show?=== '''
=== '''What do I do when a guest provides an invalid credit card number?=== '''
=== I originally set my connection as a one-way connection, now I want a two-way connection===
no edit summary
[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Error Messages from ChannelsTroubleshooting]][[Category:Set up Instructions]] ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class=General=*You need an account with "heading">Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_BookingSynchronize Bookings, Prices and Availability</div> This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > BOOKING.com|create a COM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com account directly from Beds24]].
**send inventory (available rooms)
**send minimum stay
**send maximum stay
**send closed to arrival and closed to departure
**send multiple ratesprices
**add a multiplier to mark prices up or down.
*Import import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings
*create Booking.com rate plans
*Report report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com*Create create and manage promotions*View view reviews and react to reviews
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly. Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. Bookings with payment collected by Booking.com may sometimes withhold will show the payment amount collected as a payment in the "Invoice" tab of the booking. =Before you connect===Familiarize yourself with the channel manager==<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works. ==Make sure you have suitable prices set up in Beds24==<div class="warning">{{#fas:exclamation-triangle}} When the credit card connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div> We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]]. Our connection with Booking.com supports these pricing models: 1. '''Per Occupancy Pricing (OBP) - RECOMMENDED ''' - If your "Booking.com Rate Type" is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. *Set the "Booking.com Rate Type" to '''Per Occupancy Pricing'''. *If you use daily prices a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send.*If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. 2. '''Per Day Pricing (Standard)''' - If your "Booking.com Rate Type" is Per Day Pricing you will need a price for the maximum room occupancy. *Set the "Booking.com Rate Type" to '''Per Day Pricing'''*If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or CCV unless you specifically request they 3 guests are not sent . *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. The price for the extra person will not send. *If youhave multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. Contact your *If you want to send an additional "Single" price Booking.com rep if needs to activate the single price option. After this is occurring done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''. 3. '''Derived Prices (RLO) OBSOLETED - use OBP instead''' - If Booking.com has set up derived (RLO) prices for you where Booking.com calculates prices for different occupancies from the standard price sent from Beds24.*Set the Booking.com Rate Type to '''Per Day Pricing'''. *You will need to manage any changes to your prices in both Beds24 and Booking.com. In Beds24 you require this informationneed to set the price for the maximum room occupancy in your Daily Prices or Fixed Prices and then contact Booking.com to adjust your occupancy prices/percentages.
<span style= Before you Connect =color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With derived (RLO) prices Booking.com only a price for Max Occupancy can be sent from Beds24, they do not allow single price. '''PricesWe recommend you use "Per Occupancy Pricing" instead so you can control all prices from Beds24.'''
<span class="Upsell Items" can style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not be exported accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= Per Day Pricing. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If required you can enter extras and fees directly in have dorms log into your Booking.comaccount and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".
==Make sure your rooms and room types in Beds24 match your set up in Booking.com==
If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].
Setting up the connection is a 4 step process:
Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.
3) You enable the connection in Booking.comBeds24. This is when Booking.com removes your inventory and rates and you are temporarily not bookable.
4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.
==Initiate the connection in Booking.com==
Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup. 1) Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER. If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there. 2) Search for BEDS24. 3) Tick all tick boxes.
==Set up and mapping in Beds24==
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page choose your "Booking.com Rate Type" and click SAVE'''. [[Image:bookingcom1.png|450px|link=]][[Media:bookingcom1.png|view large]]
2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)
3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set Set "Booking.com Rate Type " = "Full + SinglePer Occupancy Pricing". If you do not have as this rate type or you are not sure set "is the default for the Booking.com Rate Type "= "One Price "connection.
Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"
4) Mapping
Map Rooms:
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has been copied to the room id setting, click Save. [[Image:bookingcomrooms.png|450px|link=]][[Media:bookingcomrooms.png|view large]]
Map Rates:
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has been copied to the rate id setting, click Save.
==Import upcoming bookings==
If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com_XMLcom:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].
[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions for the mappingif you have multiple rate codes]].
==If you want to mark your prices up or down or need currency conversion==You can add a multiplier to your prices, add a '''2. Linked/Derived Prices*'''followed by the multiplier number in the "Multiplier" field
===Price Multiplier=6. Enable the connection between Beds24 and Booking.com==If you want 1) You can view the live availability and prices that will be sent to add a multiplier to your prices, add a '''*''' followed by Booking.com before or after activating using the multiplier number to your hotel id"Price data" button.
3) Scroll down to the rooms and set "Enable" = Enabled. This will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%)complete the connection.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> When you 'Enable''123456*0the connection, your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.85'''
The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)
You can view all messages which Booking.com makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.
<span style===Maximum number accepted bookings ===By default all available rooms are sent to activated channels. In SETTINGS-"color:#fe746c;“ >CHANNEL MANAGER{{#fas:exclamation-triangle}} </span>CHANNEL INVENTORY limit Ensure you do NOT use special characters in the number of accepted bookings for auto action message text as this channelwill breach the Booking.com Security checks, and the message will fail to send.
=== Check Connection =VAT value on extra items==The connection is working if you are not receiving error messages and If an extra item name in the booking matches the name of an upsell item for the property, the display in VAT value of the channel is correctupsell item will be used. If you are receiving error messages check Otherwise the VAT value defined in the "Common Errors" section why you are receiving the error and how to fix itProperty booking rules will be used.
=== Updates and Changes=Report No-shows, invalid cards, date changes request cancellations or restrict channel modifications==Changes to availability and prices *You will be instantly sent to see buttons in the channel. Changes for settings for example minimum stays, or quantity "Details" tab of rooms the bookings which allow you to **Report No-shows**Report invalid cards**Report date changes or **Request the multiplier will send with booking to be cancelled*If you want to not allow channel modifications by default you can change the next update. Click on setting for "Allow Channel Modifications"Updatevalue" if you want to push them through instantlyin {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.
=== Setup Problems=Charge virtual credit cards ==1) The room is being unexpectedly closed Virtual cards can be set to be auto charged at bookingthe date they become valid.comTo use this option set "Auto Process Virtual Cards" = Yes
=== Notes=Info Codes== 1) Credit card details are imported and shown on Info Codes in the "INVOICEInfo" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems aboveshow you relevant information.
===Charge Virtual Credit Cards ==Updates and Changes=Virtual cards can Changes to availability and prices will be set instantly sent to be auto charged at the date they become validchannel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. To use this option set Click on "Virtual CardsUpdate" = Yesif you want to push them through instantly.
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices. Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain. <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style=Different Invoice Templates "font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.==Missing credit card details==When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC. *If you need a different invoice template there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the bookings from credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this channel information.*If credit card details are always missing and you can use the [[Invoicees|invoicee]] functionrequire them, please ask Booking.com to collect and send credit card details to Beds24*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number. ==No Room codes are available==
=Common Errors=Error messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
*If your Click on "Connection Status" to check that the connection is set up check if properly activated. **If you see "Status" = Pending Property you confirmed need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).
'''Access denied''' or '''Hotel not allowed for connection type'''
'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
'''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATEor OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE''' Booking.com does not allow you to send a single price. Set "Booking.com Rate Type"= Per Day Pricing '''INVALID_USE_OF_SINGLE_OCCUPANCY''' Cannot set price for occupancy 1. Please check the room-rate pricing model
Booking.com does not allow you to send a single price.
Set "Booking.com Rate Type"= One PricePer Day Pricing '''OBP_PRICING_PASSED_FOR_DEFAULT_RATE''' Your Booking.com Rate Type is "Per Occupancy". Change "Booking.com Rate Type"= Per Day Pricing. OR Send a Support ticket, requesting the Pricing Model at Booking.com is changed to OBP. '''OBP_PRICING_PASSED_FOR_RLO_RATE''' Your Booking.com Rate Type is "Per Day Pricing". Booking.com will automatically adjust your rate type so prices for different occupancies will be displayed in Booking.com. Set "Booking.com Rate Type"= Per Day Pricing '''OCCUPANCY_NOT_VALID''' Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet. '''OCCUPANCY_EXCEEDS_MAX_PERSONS''' Room 12345678 has a maximum occupancy of 4. You cannot set an occupancy_price for an occupancy of 5 for rate 123456783 and date '2099-12-09', as that exceeds the maximum occupancy of the room. Check that "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the room in your Booking.com extranet. '''Did not set price to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.''' You have either set the wrong number of guests in Booking.com or in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP. Please correct so both numbers are the same. '''TAG_HAS_INVALID_VALUE ''' 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use "Occupancy Pricing" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API. 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.''' You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.
'''WARN_PRICE_TOO_LOW_LIMIT'''
'''WARN_PRICE_TOO_HIGH_LIMIT''' Booking.com expects a considers the price you want to send varies significantly from the prices which are already in a certain Booking.com, or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the equivalent in the local currency). Either adjust your price rangein Beds24 or try to change the limitation at Booking.com '''WARN_PRICE_TOO_LOW_PERCENTAGE''' Booking.com considers the rate is less than 10% of the maximum Room Rate.
Either adjust your price in Beds24 or try to change the limitation at Booking.com
'''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One PricePer Day Pricing
If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).
'''Not allowed to update Single Use Rate for Room'''
Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One PricePer Day Pricing. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.
'''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''
*Booking.com: Ask Booking.com to remove the guaranteed allotment
'''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST''' You do not have an active Booking.com rate id with this number. *Please double check your rates fixed prices and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your active fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes when you click on "Get Codes"' list. Make sure you only map these rates in you channel manager settings, *Open your daily prices (Enable list) and ratesmake sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room is not active''' or '''ROOM_NOT_ACTIVE'''
'''Rate 123456 cannot be updated via XML'''
This rate has not been activated for channel management. Ask Booking.com to activate it.
'''RATE_IS_A_SLAVE_RATE'''
You cannot set occupancy_price for a child rate 123456789, since they are automatically set based on Rate Relations.
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /message
It is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com.
*'''Option 1'''
*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd
*'''Option 2'''
*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id.
'''RATE_EDITABLE_ONLY_ON_EXTRANET'''
Rate '1111111' is only editable on Extranet /message
It is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com.
*'''Option 1'''
*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd
*'''Option 2'''
*Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a valid Rate Plan id from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com and remove the Rate plan id.
'''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''
*Booking.com: Ask Booking.com to remove the minimum contracted rooms
'''Rate does not exist''' or '''RATE_DOES_NOT_EXIST''' You do not have added a an active Booking.com rate id with this number which is not . *Please double-check your fixed prices and daily prices and select a valid Booking.com rate id into from the field list in the "Channels" tab of a 'get codes'. You can only send prices for active Booking.com rate/daily pricecodes. *Open your rates fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer''''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price.
*Open your rates fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. '''Rate is editable only on extranet''' Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. *Open your fixed prices (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
'''Room reservation does not belong to this hotel reservation'''
This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.
The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com. '''I originally set my connection as a one-way connection, now I want a two-way connection'''
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
