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== FAQ ===== How do I modify or cancel a booking?=== The general rule bookings Bookings coming from a channel should be modified by the channel not manually because the updates the channel sends will override modifications in Beds24. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask the guest to cancel the booking in Booking.com.
If for some reason you need to make a change in Beds24 you can open the booking and set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.
=== How do I add a promotion or special price?===
You can set up promotions in the Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply and have to be set directly in Booking.com.
=== Can I send different prices for different minimum stays?===
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.
=== What to do when I receive an overbooking?===
*Check if you are receiving error messages. Error messages need to be addressed immediately because the will cause the channel manger not to function.
*Entering one Booking.com room id in multiple rooms in Beds24 can cause overbookings. Check your set up for warning.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
=== Why is the price for the booking wrong?=== *Check what is sent to A special offer set up in the channel using reduced the "View Actual Data" buttonprice the channel manager sent. What do I do when I have a no show?*Your prices are not set up as you expect.
=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
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