Changes

<div class="heading">Messaging</div> ''This page explains how communication through the system can be customised.''

1<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> This [https://beds24.com/wizard/wizard4.php wizard] guides you though the options. Communication with Guests

*'''Confirmation Messages''' are the messages shown and sent to guests automatically after they have made a booking. Confirmation messages can be fully customised. Different messages can be sent for different booking types. They can be customised in SETTINGS<span class="" style="color: #f3e504; font-size: 150%;" >PROPERTIES{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span>CONFIRMATION MESSAGES. Confirmation messages are automatically sent Use the links to all bookings made on your own web site but not for manually added bookings and bookings from channels which send their own confirmation (almost all channels) and do not require Beds24 to send an additional one (the sub pages at the bottom for example Tripadvisor)more details.

*== Notifications to host =='''Cancellation MessagesHost Notifications''' are only the messages sent from the system if you allow guests automatically to cancel the hosts when a new booking themselves and for bookings from channels which do not send confirmations directly to the guest. If required you can set up an Auto Action Email which triggers automatically if a guest cancelsis made.

*'''Auto Actions''' are pre canned Emails which Messages on new bookings, cancellation or modificationss can be sent via Email and SMS. By default host notifications are always sent by Email containing all important information. By default all messages are sent to guests automatically at a pre set trigger time. Alternatively the administrator EMail address which can be set up for manual sendingchanged in {{#fas:cog}} (SETTINGS) >ACCOUNT->ACCOUNT ACCESS. They You can use [[Template Variables]] set where these are sent to include and add information specific to the bookingor set up a second notification in {{#fas:cog}} (SETTINGS) ->ACCOUNT->HOST NOTIFICATIONS. Auto Action Emails *You can be set up in push notification to Google Chrome or Apple notifications via Integromat ({{#fas:cog}} (SETTINGS) ->GUEST MANAGEMENTAPPS&INTEGRATIONS->AUTO ACTIONSINTEGROMAT).

*'''Outgoing Email''' allows sending out confirmation messages and auto action emails using your own email address. If you do not want to use your own email address they will be sent from the system email address. To change your settings go to SETTINGS-<span style="color:#fe746c;“ >ACCOUNT{{#fas:exclamation-triangle}} </span>OUTGOING EMAIL Email communication is free of charge. [[:category:Sub_Account|Sub accounts]] can be used to use different outgoing email addresses for multiple properties in one accountFor SMS an additional fee per message applies.

Emails == Communication with Guests ===== Email ===*'''Confirmation Messages''' are the messages shown and sent in the language defined in the "Mails" tab of the to guests automatically after they have made a booking. For online bookings this is the language the guest used to bookConfirmation messages can be fully customised. If no language code is set the system uses the default language of the Different messages can be sent for different booking page which is set types. They can be customised in {{#fas:cog}} (SETTINGS) ->ACCOUNTGUEST MANAGEMENT->LANGUAGESCONFIRMATION MESSAGES. Confirmation messages are automatically sent to all bookings made on your own web site but not for manually added bookings and bookings from channels which send their own confirmation (almost all channels) and do not require Beds24 to send an additional one (for example TripConnect, VRBO/Homeaway XML).

2*'''Cancellation Messages''' are only sent from the system if you allow guests to cancel the booking themselves and for bookings from channels which do not send confirmations directly to the guest. Notifications to hostThe system messages are not customizable. If required you can set up an Auto Action Email which triggers automatically if a guest cancels. *'''Host NotificationsAuto Actions''' are pre canned Emails which can be sent to guests automatically at a pre set trigger time. Alternatively the messages can be set up for manual sending. They can use [[Template Variables]] to include information specific to the booking. Auto Action Emails can be set up in {{#fas:cog}} (SETTINGS) ->GUEST MANAGEMENT->AUTO ACTIONS. Emails are sent automatically in the language defined in the "Mail & Action" tab of the booking. For online bookings this is the language the guest used to hosts when a new book. If no language code is set the system uses the default language of the booking page which is madeset in {{#fas:cog}} (SETTINGS) ->BOOKING PAGE->INTERNATIONALIZATION. Messages  ===SMS===In {{#fas:cog}} (SETTINGS) ->GUEST MANAGEMENT->AUTO ACTIONS you can set up manual and automated Auto Actions to send SMS message to guests.  We can setup a custom SMS sending number for a fee. The sending number must be sent via Email a phone number owned by you and be able to receive SMSmessages. The fee is non refundable, please check the SMS sending service works reliably for your needs before requesting this service. ===Messages via Guest Login ==='''Guest can send you messages''' via the [[Guest_login|Guest Login]]. By default host notifications contain all important informationWhen a guest sends a new message via the guest login you will receive an Email notification which you can reply to via your email service.  ===Messages via WhatsApp ===To send a '''WhatsApp''' message to guests click on the green icon next to the phone number in the "Summary" tab of the booking. To use this service you need an account with WhatsApp and WhatsApp installed on the device you are logged in to.  ===Messages from OTAs ===You can add communicate with Airbnb and Booking.com guest directly from Beds24. See the Airbnb and Booking.com help pages on how to enable this function. ===Languages ===If you have activated multiple languages in {{#fas:cog}} (SETTINGS) ->BOOKING ENGINE->INTERNATIONALIZATION you can set templates in multiple languages. The language code from the "Mail & Actions" tab of the booking is used to determine which language Email correspondence is sent to the guest. Not all OTAs send language information or . If you set up "Deduce language from country" = Yes in {{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER the system will try to deduce the language from the guests country if no language information is available. <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> As a second notification service to the guest the content of the confirmation table and invoice table will always use the guests language even if it is not supported. ==Email Addresses==By default Emails to guests are sent from Beds24.  If you do not want to use your own email address they will be sent from the system email address. To change your settings go to {{#fas:cog}} (SETTINGS) ->ACCOUNT->OUTGOING EMAIL. [[:category:Sub_Account|Sub accounts]] can be used to use different outgoing email addresses for multiple properties in one account.  == Guest Login ==If you have allowed guests to use the guest login in {{#fas:cog}} (SETTINGS) ->ACCOUNTGUEST MANAGEMENT->GUEST LOGIN they can send messages to your Email address from there.  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>HOST NOTIFICATIONS Email communication is free of charge. For SMS an additional fee per message applies.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Some email programmes limit the number of characters. If you want to manually send a confirmation message or auto action email you might need to shorten the message to accommodate the capabilities or your email system.