Difference between revisions of "Messages"
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[[Category:Automation]] | [[Category:Automation]] | ||
<div class="heading">Messages</div> | <div class="heading">Messages</div> | ||
| − | This page is about the menu MESSAGES | + | This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24. |
| − | + | =Summary= | |
| − | = | + | <div class="summarybox"> |
| − | + | The list shows messages from guests who booked on channels with a direct messaging integration which are '''Airbnb''', '''Booking.com''', '''Expedia''', '''Vrbo group inkl. Abritel, FewoDirekt, Stayz'''. | |
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. | ||
| − | *You and your guests will see the messages in the channels extranet. | + | *You and your guests will see the messages in the channels extranet and apps |
| + | *You can view all messages also from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. | ||
| + | </div> | ||
| + | =Send messages to guests= | ||
| + | Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread. | ||
| − | + | Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. | |
| − | + | There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type. | |
| + | </div> | ||
| + | =Supported OTA's = | ||
| − | + | There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type. | |
| − | + | Please check the channels help pages for further information. | |
==Airbnb== | ==Airbnb== | ||
You can communicate with Airbnb guests directly from Beds24. | You can communicate with Airbnb guests directly from Beds24. | ||
| − | Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | + | Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. |
The messages will be added to the Airbnb reservation message thread. | The messages will be added to the Airbnb reservation message thread. | ||
Airbnb supports attachments in JPG, GIF and PNG format. | Airbnb supports attachments in JPG, GIF and PNG format. | ||
| + | |||
| + | ==Booking.com== | ||
| + | You can communicate with Booking.com guests directly from Beds24. | ||
| + | |||
| + | Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs. | ||
| + | |||
| + | You and your guests will see the messages in Booking.com Messaging Center. | ||
| + | |||
| + | ==Expedia == | ||
| + | Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | ||
| + | |||
| + | Expedia supports attachments in JPG, GIF, PNG and PDF format. | ||
| + | |||
| + | ==Vrbo== | ||
| + | You can communicate with Vrbo guests directly from Beds24. | ||
| + | |||
| + | Vrbo allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. | ||
| + | |||
| + | The messages will be added to the Vrbo reservation message thread. | ||
| + | |||
| + | Vrbo supports attachments in PDF, JPG, PNG, and GIF format. | ||
Latest revision as of 18:31, 24 May 2024
This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.
Contents
1 Summary
The list shows messages from guests who booked on channels with a direct messaging integration which are Airbnb, Booking.com, Expedia, Vrbo group inkl. Abritel, FewoDirekt, Stayz.
- The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
- You and your guests will see the messages in the channels extranet and apps
- You can view all messages also from the "API Messages" component on the DASHBOARD.
2 Send messages to guests
Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.
3 Supported OTA's
There is a hard limit for attachments, the limit is 2MB per message and make sure the attachment is in a supported file type.
Please check the channels help pages for further information.
3.1 Airbnb
You can communicate with Airbnb guests directly from Beds24.
Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
The messages will be added to the Airbnb reservation message thread.
Airbnb supports attachments in JPG, GIF and PNG format.
3.2 Booking.com
You can communicate with Booking.com guests directly from Beds24.
Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs.
You and your guests will see the messages in Booking.com Messaging Center.
3.3 Expedia
Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
Expedia supports attachments in JPG, GIF, PNG and PDF format.
3.4 Vrbo
You can communicate with Vrbo guests directly from Beds24.
Vrbo allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
The messages will be added to the Vrbo reservation message thread.
Vrbo supports attachments in PDF, JPG, PNG, and GIF format.
