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==Common Errors== '''Invalid pricing model'''Any errors occurring during updates will be emailed Change the Pricing model in Beds24 to you with match the error message as returned by Pricing model set in Tiket. Below are common error messages and how to fix them.
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[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]
<div class="heading">Tiket COMING SOON. Contact us if you want to use this channel</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TIKET and explains how the connection with Tiket works and how to set it up.
*Beds24.com can export inventory.
*Beds24.com can export multiple rates.
*Beds24 can export minimum stays and maximum stays.
*Beds24.com can send dates closed to arrival and closed to departure.
*Beds24.com can import bookings.
For details please [[Channel_Manager_Capabilities|click here]]
=== Limitations & important to know ===*Tiket also receives prices from other providers so you might see multiple listings on Tiket for a room.
== Before you connect ==
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Tiket supports two pricing models:
**If your pricing model is '''Per RoomDay''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. **If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. If you use daily prices they daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use rates Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate Fixed Prices can not be sent.
'''Bookings'''
== Set Up==
'''Step 1: Have your Tiket account connected to Beds24'''
*Contact hotelconnectivity@tiket.com or rizki.anggara@tiket.com and request connectivity with Beds24 channel manager. *Tiket will then supply you with Include your Tiket Hotel IDand property name in the email.
'''Step 2: Enter your Tiket Hotel ID'''
*Enter your Tiket hotel idID*Select your Tiket pricing model.
'''Step 3: Map your rooms and rates'''
'''Step 6: Check which are sending '''
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Price Data" Button button to check which prices and availability will send.
<div class="warning">{{#fas:exclamation-triangle}} If you receive error messages you will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>
==Multiple Rates at Tiket==
If you do not have the appropriate rate ids you need to request Tiket to add them.
==Charge virtual credit cards ==
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
Virtual cards will become valid on the booking's check-in date, and will remain valid for 60 days after the check-in date.
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> You can set to adjust the charge automatically to the amount on the card. To do so create a rule with these settings:
*Funds Source: Virtual Card
*Payment value adjustment = choose any except for "None"
If you manually charge virtual credit cards please note that they can only be charged after the activation date.
== Maximum number accepted bookings ==
== Updates and Changes==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if ==Common errors and Troubleshooting==Any errors occurring during updates will be emailed to you want with the error message as returned by Tiket. Below are common error messages and how to push fix them through instantly.
'''A room shows multiple times on Tiket'''
Tiket also receives prices from other providers. If you see other prices than the ones which show when you click on the "Price Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TIKET these would come from other providers.
'''Price incorrect for room/unit'''
Rate cannot be lower than minimum threshold. Check the current threshold on the Tiket room menu.
==Disconnect==
*Setting "Enable" = Disable will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Tiket and ask them to disconnect you.
