Gutscheincodes für Rückerstattung: Unterschied zwischen den Versionen
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''Diese Seite erklärt, wie Sie Gutscheine für stornierte Buchungen erstellen können'' | ''Diese Seite erklärt, wie Sie Gutscheine für stornierte Buchungen erstellen können'' | ||
= Option 1 - Keep the original booking, remove existing charges and keep payments = | |||
== How it works == | |||
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. | You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. | ||
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== Set up Booking page == | |||
In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking. | In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking. | ||
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*Usage = Optional | *Usage = Optional | ||
== Manage Bookings == | |||
2. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel) | 2. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel) | ||
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Enter the text you need to send to the guest with/without a payment link if there is additional payment required. | Enter the text you need to send to the guest with/without a payment link if there is additional payment required. | ||
= Option 2 - If you want to view/keep the original charges made on the 'original booking' = | |||
== How it works == | |||
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. | You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. | ||
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The original booking id/reservation number will be used as the Guest Voucher code. | The original booking id/reservation number will be used as the Guest Voucher code. | ||
== Set up Invoicee == | |||
1. Create an Invoicee | 1. Create an Invoicee | ||
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2. Create the Name and details - for example Invoice = COVID-19 | 2. Create the Name and details - for example Invoice = COVID-19 | ||
== Set up Booking Page == | |||
3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. | 3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. | ||
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*Usage = Optional | *Usage = Optional | ||
== Manage bookings == | |||
4. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel) | 4. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel) | ||
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Enter the text you need to send to the guest with/without a payment link if there is additional payment required. | Enter the text you need to send to the guest with/without a payment link if there is additional payment required. | ||
= Option 3 - If you want to create a Special rate for guests to rebook = | |||
== How it works == | |||
You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance. | You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance. | ||
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This option utilises the 'Agent' functions in Beds24. | This option utilises the 'Agent' functions in Beds24. | ||
== Special prices and booking page for your guests. == | |||
You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations. | You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations. | ||
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== Create your Special Booking Page == | |||
== Setup the Agent Codes == | |||
1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code". | 1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code". | ||
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Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19 | Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19 | ||
== Create prices == | |||
Create an Offer to use/manage the availability of these Daily Prices/Offers. | Create an Offer to use/manage the availability of these Daily Prices/Offers. | ||
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If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes". | If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes". | ||
== Manage bookings/discount link == | |||
Set up an Auto Action to send an email to your guests with the URL to your booking page and the Agent code added. | Set up an Auto Action to send an email to your guests with the URL to your booking page and the Agent code added. | ||