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1 Beds24 is designed as a self-service system.
Information and support is available via the following channels:

1.1 Documentation

This support wiki contains the full documentation.

1.2 Videos

Video tutorials.

1.3 Community

Log in to your Beds24 account to browse the forum for ideas and solutions.

1.4 Ticket Support

Log into your Beds24 account to send a support ticket.

1.5 Popular Topics:

1.5.1 Getting Started

How the System Works

Setup guide

Apartment and self catering set up

Hostel, dorms, retreats

Multiple properties

Import existing bookings

Frequently asked questions

1.5.2 Daily Use

Add and manage bookings

Use the calendar

Use the dashboard

Access credit card details

Manage rooms, housekeeping, cleaning

Close rooms

Use the diary function

Generate reports

1.5.3 Booking Page and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Custom widgets

Private label booking page / Use your own subdomain

1.5.4 Automation

Automatically sync with channels

Yield Optimiser

Auto Action for bookings

Automated Emails

1.5.5 Prices

Set prices

Discount options

Seasonal prices

Last-Minute prices

Occupancy based prices

Weekly Prices

Minimum stays

Weekend and weekday rates

Offer different price options or packages

Fill gaps resulting from minimum stays

Special rates for agents or referer

Internal prices which are only available in the control panel

Offer extras, tours, activities

Taxes

Cleaning Fee

1.5.6 Availability

Availability

Close rooms

Make availability of one room dependent on another

Virtual and linked rooms

Fill gaps/sell remaining nights

1.5.7 Rooms and Housekeeping

Manage Rooms

Cleaning and Status Reports

Full or Limited Control Panel Access for Staff

Make availability of a room dependent on another room

1.5.8 Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Notifications to hosts

Invoice

Payment gateways

Receive payments from guests

Access credit card details

Mark bookings

Export bookings

Reports

1.5.9 Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor

1.5.10 User Account

User management and multiple log-ins

View usage fees

Payments to Beds24

1.5.11 Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

API

1.5.12 Channel Management

How the channel channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Error messages from channels

1.5.13 Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels

1.5.14 Developers

API

Custom solutions

Custom widgets