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Beds24 is designed as a self-service system.
Information and support is available via the following channels:

Documentation

This support wiki contains the full documentation.

Tutorials

Step-by-step setup tutorials and instructions

Videos

Video tutorials.

Forum

Log in to your Beds24 account to browse the forum for ideas and solutions.

Popular Topics:

Getting Started

How the System Works

Setup wizards

Setup guide

Quick setup

Apartment and self catering set up

Hostel & retreat setup

Multiple properties

Questions and answers

Import existing bookings

Booking Page and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Custom widgets

Use the Wordpress Plugin

Facebook app

Private label booking page

Prices

Set prices

Discount options

Seasonal prices

Last-Minute prices

Occupancy based prices

Weekly Prices

Minimum stays

Weekend and weekday rates

Offer different price options or packages

Fill gaps resulting from minimum stays

Special rates for agents or referer

Internal prices which are only available in the control panel

Offer extras, tours, activities

Taxes

Cleaning Fee

Availability

Availability

Close rooms

Make availability of one room dependent on another

Virtual and linked rooms

Rooms and Housekeeping

Manage Rooms

Cleaning and Status Reports

Full or Limited Control Panel Access for Staff

Bookings

Manage bookings

Booking rules

Confirmations to guests

Notifications to hosts

Invoice

Payment gateways

Receive payments from guests

Access credit card details

Mark bookings

Export bookings

Reports

Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor

User Account

Multiple log-ins

Payments to Beds24

Channel Management

How the channel channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Error messages from channels

Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Developers

API

Custom solutions

Custom widgets