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1 Beds24 Support Center

1.2 Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right

1.3 Covid-19 - Toolbox

For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.

1.3.1 Getting Started

How the System Works

Setup guide

Apartment and self catering set up

Hostel, dorms, retreats

Multiple properties

Owner management

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Frequently asked questions

1.3.2 Daily Use

Tips and ideas

Add and manage bookings

Invoicing

Check guests in and check guests out

Use the calendar

Use the dashboard

Access credit card details

Housekeeping, cleaning

Close rooms

Close rooms or rates at a channel

Check prices

Use the diary function

Generate reports

Send proposal or quote

Keep notes

Mobile devices

Troubleshooting

1.3.3 Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets

1.3.4 Prices

Set prices

Discount options

Seasonal prices

Last-Minute prices

Occupancy based prices

Weekly Prices

Minimum stay and maximum stay

Weekend and weekday rates

Dynamic Prices

Use a multiplier

Prices for Channels

Offer different price options or packages

Fill gaps resulting from minimum stays

Special rates for agents or referer

Internal prices which are only available in the control panel

Offer extras, tours, activities

Taxes

Cleaning Fee

1.3.5 Availability

Availability

Close rooms

Make availability of one room dependent on another

Virtual and linked rooms / sell a room under multiple layouts

Fill gaps/sell remaining nights

1.3.6 Automation

Automatically sync with channels

Yield Optimiser

Auto Action for bookings

Automated Emails

1.3.7 Advanced Selling Options

Fill gaps in the calendar

Auto top up rooms

Multiple configuration setup to sell rooms at different constellations/shared inventory

Sell extras

Use voucher codes

Offer multiple price/booking options

Offer gift certificates

Yield Optimiser

1.3.8 Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Notifications to hosts

Invoice

Mark bookings

Export bookings

Group bookings

Reports

1.3.9 Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS

1.3.10 Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments

1.3.11 Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor

1.3.12 User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24

1.3.13 Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

1.3.14 Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels

1.3.15 Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

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Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels

1.3.16 Developer options

API

Custom solutions

Custom widgets