Difference between revisions of "Main Page"

From Beds24 Wiki
Jump to navigation Jump to search
(374 intermediate revisions by 4 users not shown)
Line 1: Line 1:
−
== Welcome to the Beds24.com Wiki ==
+
__NOTOC__
−
Beds24.com is a complete Property Management System (PMS) for accommodation providers. It offers many intelligent features which help you to generate more confirmed bookings and administrate your lodging in less time.
+
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
  
−
This user manual will give you an overview and explain how to use the booking system in detail. In the control panel there is a context sensitive help system which explains each setting.  
+
<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
 +
</h3>
 +
<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
 +
</h3>
  
 +
<h2 style="text-align: center; ">Common help topics </h2>
  
−
'''How to use the the Wiki'''
+
<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}}  </span> Use the search at the top to search for other topics
  
−
You can either click right on "Community portal" to see the full list of topics or enter your search term in the search form on the top right.
+
<div class="startbox">
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>  Getting Started</h4>
 +
[[Introduction|How the System Works]]
  
 +
[[Do_the_initial_Setup|Setup guide for all property types]]
  
−
If you do not find the information you are looking for here we encourage you to have a look at the [////www.beds24.com/forum Beds24 User Forum]. Or send us a [[support request]].
+
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
  
 +
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
  
 +
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
  
  
 +
[[Questions_and_Answers|Frequently asked questions]]
  
−
Useful Links
+
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
  
−
* [////www.beds24.com/forum Beds24 User Forum]
+
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
−
You must be signed into Beds24 to use the forum. Your Beds24 username is also your forum user name, these must be the same. If you would like to change your username please contact us, we have to do it manually.
+
to sell room at different constellations and make availability dependent]]
  
−
* [//www.beds24.com Beds24.com]
+
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
 +
 
 +
'''[[Tips_and_tricks|Tips and ideas collection]]'''
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
 +
 
 +
[[:category:Bookings|Check-in and check-out]]
 +
 
 +
[[:category:Calendar|How to use and customize the Calendar]]
 +
 
 +
[[:category:Dashboard|How to use  and customize the Dashboard]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
[[:Category:Prices#Check_Prices|Check prices]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:category:Invoice|Invoicing]]
 +
 
 +
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 +
 
 +
[[Make_notes|Notes & Task function]]
 +
 
 +
[[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]]
 +
 
 +
[[:category:Reports|Reports]]
 +
 
 +
[[Proposal_or_quote|Send proposal or quote]]
 +
 
 +
[[:category:Troubleshooting|Troubleshooting]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
 +
 
 +
[[:category:Booking_Page|Customise booking page]]
 +
 
 +
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
 +
 
 +
[[languages|Multiple languages]]
 +
 
 +
[[Offers|Multiple offers for packages or different price options]]
 +
 
 +
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 +
 
 +
[[:category:Widgets|Generate widgets]]
 +
</div>
 +
</div>
 +
</div>
 +
 
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span>  Prices</h4>
 +
 
 +
[[:category:Prices|Set prices]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 
 +
[[Discounts|Discount options]]
 +
 
 +
[[Seasonal_Prices|Seasonal prices]]
 +
 
 +
[[Last-Minute_Prices|Last-Minute prices]]
 +
 
 +
[[Occupancy Based Prices|Occupancy based prices]]
 +
 
 +
[[Weekly_Prices|Weekly Prices]]
 +
 
 +
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 +
 
 +
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 +
 
 +
[[:category:Dynamic_Prices|Dynamic Prices]]
 +
 
 +
[[:category:Prices|Use a multiplier]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 +
 
 +
[[Offers|Offer different price options or packages]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 +
 
 +
[[:category:Agents|Special prices for agents]]
 +
 
 +
[[:category:Discounts|Special prices for specific referer]]
 +
 
 +
[[Internal_Prices|Internal prices which are only available in the control panel]]
 +
 
 +
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 +
 
 +
[[tax|Taxes]]
 +
 
 +
[[Prices_including_cleaning_fees|Cleaning Fee]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span>  Availability</h4>
 +
[[:category:Prices|Availability]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>
 +
 
 +
[[:category:Channel_Manager|Automatically sync with channels]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
 
 +
[[Auto_Actions|Auto Action for bookings]]
 +
 
 +
[[Auto_Actions|Automated Emails]]
 +
 
 +
[[:category:Self-Check-in|Self Check-in]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 +
 
 +
[[Upsell_Items|Sell extras]]
 +
 
 +
[[Voucher_Codes|Use voucher codes]]
 +
 
 +
[[Offers|Offer multiple price/booking options]]
 +
 
 +
[[Gift_Vouchers|Offer gift certificates]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
</div>
 +
</div>
 +
</div>
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
 +
 
 +
[[:category:Booking_Rules|Booking rules]]
 +
 
 +
[[:category:Confirmation_Messages|Confirmations to guests]]
 +
 
 +
[[Corporate_Guests|Corporate guests]]
 +
 
 +
[[Export_Bookings|Export bookings]]
 +
 
 +
[[Group_Bookings|Group bookings]]
 +
 
 +
[[:category:Invoice|Invoice]]
 +
 
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 +
 
 +
[[Host_Notifications|Notifications to hosts]]
 +
 
 +
[[:category:Reviews|Reviews]]
 +
 
 +
[[:category:Reports|Reports]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>
 +
 
 +
[[:Category:Messaging|Communication via Beds24]]
 +
 
 +
[[:Category:Confirmation_Messages| Confirmations to guests]]
 +
 
 +
[[Host_Notifications| Notifications to hosts]]
 +
 
 +
[[Auto_Actions| Automated Email and SMS]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
 +
[[:category:Payments|Collect payments from guests]]
 +
 
 +
[[:category:Payments|Connect payment gateways]]
 +
 
 +
[[Stripe|Connect Stripe]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span>  Guest Management</h4>
 +
[[:category:Guests|Guest database]]
 +
 
 +
[[:category:Messaging|Communication with guests]]
 +
 
 +
[[Auto_Actions|Automatic Emails]]
 +
 
 +
[[Guest_Registration_Form|Guest registration form]]
 +
 
 +
[[:category:Invoices|Invoices]]
 +
 
 +
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
 +
[[:category:Sub_Account|User management and multiple log-ins]]
 +
 
 +
[[:category:Sub_Account|Sub Accounts]]
 +
 
 +
[[Billing|View usage fees]]
 +
 
 +
[[Billing|Payments to Beds24]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
 +
 
 +
[[Facebook_App:_Install_the_App|Facebook app]]
 +
 
 +
[[:category:Wordpress|Use the Wordpress Plugin]]
 +
 
 +
[[:category:Apps|Other Apps and Integrations]]
 +
 
 +
[[:category:API|API]]
 +
</div>
 +
</div>
 +
 
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
 +
[[:category:Channel_Manager|How the channel manager works]]
 +
 
 +
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
 +
 
 +
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 
 +
[[:category:rooms|Rooms and room types ]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
 +
[[:category:Prices|Booking page shows no availability]]
 +
 
 +
[[Outgoing_Email|Emails to guests do not send]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
 +
 
 +
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
 +
 
 +
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
 +
 
 +
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
 +
 
 +
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
 +
 
 +
[[Overbooking|Overbooking]]
 +
 
 +
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
 +
 
 +
[[Agoda.com|Error messages from Agoda]]
 +
 
 +
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 +
 
 +
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
 +
 
 +
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 +
 
 +
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span>  Developer options</h4>
 +
[[:category:API|API]]
 +
 
 +
[[:category:Developers |Custom solutions]]
 +
 
 +
[[Make_Your_Own_Booking_Widget|Custom widgets]]
 +
</div>
 +
</div>
 +
</div>
 +
 
 +
<div style="clear: both;"></div>
 +
 
 +
<div class="shadow">
 +
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 +
</div>
 +
 
 +
</div>
 +
 
 +
<div style="">
 +
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
 +
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
 +
</div>

Revision as of 16:02, 2 April 2024

1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Webinars all upcoming and past webinars.

1.3 Common help topics

Use the search at the top to search for other topics

1.3.1 Getting Started

How the System Works

Setup guide for all property types

Apartment and self catering specific functions

Managing multiple properties

Hostel, dorms, retreats specific functions


Frequently asked questions

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Owner management

1.3.2 Daily Use

Tips and ideas collection

Add and manage bookings

Check-in and check-out

How to use and customize the Calendar

How to use and customize the Dashboard

Access credit card details Check prices

Close rooms

Close rooms or rates at a channel

Invoicing

Housekeeping, cleaning

Notes & Task function

Mobile use

Reports

Send proposal or quote

Troubleshooting

1.3.3 Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets

1.3.4 Prices

Set prices

Setting prices for OTA´s

Discount options

Seasonal prices

Last-Minute prices

Occupancy based prices

Weekly Prices

Minimum stay and maximum stay

Weekend and weekday prices

Dynamic Prices

Use a multiplier

Prices for Channels

Offer different price options or packages

Fill gaps resulting from minimum stays

Special prices for agents

Special prices for specific referer

Internal prices which are only available in the control panel

Offer extras, tours, activities

Taxes

Cleaning Fee

1.3.5 Availability

Availability

Close rooms

Make availability of one room dependent on another

Virtual and linked rooms / sell a room under multiple layouts

Fill gaps/sell remaining nights

1.3.6 Automation

Automatically sync with channels

Yield Optimiser

Auto Action for bookings

Automated Emails

Self Check-in

1.3.7 Advanced Selling Options

Fill gaps in the calendar

Auto top up rooms

Multiple configuration setup to sell rooms at different constellations/shared inventory

Sell extras

Use voucher codes

Offer multiple price/booking options

Offer gift certificates

Yield Optimiser

1.3.8 Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Corporate guests

Export bookings

Group bookings

Invoice

Mark bookings

Notifications to hosts

Reviews

Reports

1.3.9 Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS

1.3.10 Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments

1.3.11 Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor

1.3.12 User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24

1.3.13 Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

1.3.14 Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels

1.3.15 Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels

1.3.16 Developer options

API

Custom solutions

Custom widgets

1.3.17 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.

Retrieved from "https://wiki.beds24.com/index.php?title=Main_Page&oldid=24818"