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__NOTOC__ | __NOTOC__ | ||
| + | <h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1> | ||
| − | < | + | <h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span> |
| − | < | + | </h3> |
| − | < | + | <h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]].</span> |
| − | </ | + | </h3> |
| + | <h2 style="text-align: center; ">Common help topics </h2> | ||
| − | < | + | <span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics |
| + | |||
| + | <div class="startbox"> | ||
<div class="col-3"> | <div class="col-3"> | ||
| − | <div | + | <div class="shadow"> |
| − | < | + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}} </span> Getting Started</h4> |
| − | + | [[Introduction|How the System Works]] | |
| − | + | ||
| − | + | [[Do_the_initial_Setup|Setup guide for all property types]] | |
| + | |||
| + | [[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]] | ||
| + | |||
| + | [[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] | ||
| + | |||
| + | [[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]] | ||
| + | |||
| − | + | [[Questions_and_Answers|Frequently asked questions]] | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | + | [[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]] | |
| − | |||
| − | |||
| − | [[ | ||
| − | |||
| − | |||
| − | + | [[:category:Room_Linking_and_Dependencies|Multiple configuration setup | |
| − | + | to sell room at different constellations and make availability dependent]] | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| + | [[Agency_%26_Multiple_Property_Setup | Owner management ]] | ||
</div> | </div> | ||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}} </span> Daily Use</h4></h4> | ||
| − | + | '''[[Tips_and_tricks|Tips and ideas collection]]''' | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | + | [[:category:Bookings|Add and manage bookings]] | |
| − | + | [[:category:Bookings|Check-in and check-out]] | |
| − | |||
| − | |||
| − | [[:category: | ||
| − | [ | + | [[:category:Calendar|How to use and customize the Calendar]] |
| − | [[ | + | [[:category:Dashboard|How to use and customize the Dashboard]] |
| − | [[ | + | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] |
| + | [[:Category:Prices#Check_Prices|Check prices]] | ||
| − | [[ | + | [[Close_Rooms|Close rooms]] |
| − | [[ | + | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] |
| − | [[ | + | [[:category:Invoice|Invoicing]] |
| − | [[ | + | [[Cleaning_and_Housekeeping|Housekeeping, cleaning]] |
| − | [[ | + | [[Make_notes|Notes & Task function]] |
| + | [[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]] | ||
| + | [[:category:Reports|Reports]] | ||
| − | <h4 style="padding: 5px; text-align: center; | + | [[Proposal_or_quote|Send proposal or quote]] |
| + | |||
| + | [[:category:Troubleshooting|Troubleshooting]] | ||
| + | </div> | ||
| + | |||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}} </span> Booking Engine and Widgets</h4> | ||
[[:category:Booking_Page|Customise booking page]] | [[:category:Booking_Page|Customise booking page]] | ||
| Line 84: | Line 84: | ||
[[Sell_Rooms_with_Priority|Sell rooms with priority]] | [[Sell_Rooms_with_Priority|Sell rooms with priority]] | ||
| − | + | [[:category:Widgets|Generate widgets]] | |
| − | + | </div> | |
| − | [[:category: | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
</div> | </div> | ||
</div> | </div> | ||
<div class="col-3"> | <div class="col-3"> | ||
| − | <div | + | <div class="shadow"> |
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}} </span> Prices</h4> |
| − | |||
[[:category:Prices|Set prices]] | [[:category:Prices|Set prices]] | ||
| + | |||
| + | [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | ||
[[Discounts|Discount options]] | [[Discounts|Discount options]] | ||
[[Seasonal_Prices|Seasonal prices]] | [[Seasonal_Prices|Seasonal prices]] | ||
| + | |||
| + | [[Last-Minute_Prices|Last-Minute prices]] | ||
[[Occupancy Based Prices|Occupancy based prices]] | [[Occupancy Based Prices|Occupancy based prices]] | ||
| Line 110: | Line 107: | ||
[[Weekly_Prices|Weekly Prices]] | [[Weekly_Prices|Weekly Prices]] | ||
| − | [[ | + | [[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]] |
| + | |||
| + | [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] | ||
| + | |||
| + | [[:category:Dynamic_Prices|Dynamic Prices]] | ||
| + | |||
| + | [[:category:Prices|Use a multiplier]] | ||
| − | [[ | + | [[Setting_Prices_for_Booking_Channels|Prices for Channels]] |
| + | |||
| + | [[Offers|Offer different price options or packages]] | ||
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | ||
| − | [[ | + | [[:category:Agents|Special prices for agents]] |
| + | |||
| + | [[:category:Discounts|Special prices for specific referer]] | ||
[[Internal_Prices|Internal prices which are only available in the control panel]] | [[Internal_Prices|Internal prices which are only available in the control panel]] | ||
| + | |||
| + | [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] | ||
| + | |||
| + | [[tax|Taxes]] | ||
| + | |||
| + | [[Prices_including_cleaning_fees|Cleaning Fee]] | ||
| + | </div> | ||
| + | |||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4> | ||
| + | [[:category:Prices|Availability]] | ||
[[Close_Rooms|Close rooms]] | [[Close_Rooms|Close rooms]] | ||
| − | [[: | + | [[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]] |
| + | |||
| + | [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] | ||
| − | [[ | + | [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]] |
| + | </div> | ||
| − | + | <div class="shadow"> | |
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4> | ||
| − | [[ | + | [[:category:Channel_Manager|Automatically sync with channels]] |
| − | [[ | + | [[Yield_Optimiser|Yield Optimiser]] |
| + | [[Auto_Actions|Auto Action for bookings]] | ||
| + | |||
| + | [[Auto_Actions|Automated Emails]] | ||
| + | |||
| + | [[:category:Self-Check-in|Self Check-in]] | ||
</div> | </div> | ||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4> | ||
| + | |||
| + | [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] | ||
| + | |||
| + | [[Auto_Top_up_rooms|Auto top up rooms]] | ||
| − | + | [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]] | |
| − | |||
| − | [[:category: | ||
| − | [[ | + | [[Upsell_Items|Sell extras]] |
| + | |||
| + | [[Voucher_Codes|Use voucher codes]] | ||
| + | |||
| + | [[Offers|Offer multiple price/booking options]] | ||
| + | |||
| + | [[Gift_Vouchers|Offer gift certificates]] | ||
| + | |||
| + | [[Yield_Optimiser|Yield Optimiser]] | ||
| + | </div> | ||
</div> | </div> | ||
| − | |||
</div> | </div> | ||
<div class="col-3"> | <div class="col-3"> | ||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4> | ||
| − | + | [[:category:Bookings|Add and manage bookings]] | |
| − | |||
| − | [[:category:Bookings| | ||
[[:category:Booking_Rules|Booking rules]] | [[:category:Booking_Rules|Booking rules]] | ||
[[:category:Confirmation_Messages|Confirmations to guests]] | [[:category:Confirmation_Messages|Confirmations to guests]] | ||
| + | |||
| + | [[Corporate_Guests|Corporate guests]] | ||
| + | |||
| + | [[Export_Bookings|Export bookings]] | ||
| + | |||
| + | [[Group_Bookings|Group bookings]] | ||
| + | |||
| + | [[:category:Invoice|Invoice]] | ||
| + | |||
| + | [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] | ||
[[Host_Notifications|Notifications to hosts]] | [[Host_Notifications|Notifications to hosts]] | ||
| − | [[:category: | + | [[:category:Reviews|Reviews]] |
| + | |||
| + | [[:category:Reports|Reports]] | ||
| + | </div> | ||
| + | |||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4> | ||
| + | |||
| + | [[:Category:Messaging|Communication via Beds24]] | ||
| + | |||
| + | [[:Category:Confirmation_Messages| Confirmations to guests]] | ||
| + | |||
| + | [[Host_Notifications| Notifications to hosts]] | ||
| + | |||
| + | [[Auto_Actions| Automated Email and SMS]] | ||
| + | </div> | ||
| − | [[:category: | + | <div class="shadow"> |
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4> | ||
| + | [[:category:Payments|Collect payments from guests]] | ||
| − | [[:category: | + | [[:category:Payments|Connect payment gateways]] |
| − | [[ | + | [[Stripe|Connect Stripe]] |
| − | [[ | + | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] |
| − | [[: | + | [[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]] |
| + | </div> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <div class="shadow"> |
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}} </span> Guest Management</h4> | ||
[[:category:Guests|Guest database]] | [[:category:Guests|Guest database]] | ||
| Line 179: | Line 247: | ||
[[Tripadvisor|Automatically collect reviews from Tripadvisor]] | [[Tripadvisor|Automatically collect reviews from Tripadvisor]] | ||
| + | </div> | ||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4> | ||
| + | [[:category:Sub_Account|User management and multiple log-ins]] | ||
| − | + | [[:category:Sub_Account|Sub Accounts]] | |
| − | [[:category:Sub_Account| | + | |
| + | [[Billing|View usage fees]] | ||
[[Billing|Payments to Beds24]] | [[Billing|Payments to Beds24]] | ||
| + | </div> | ||
| + | <div class="shadow"> | ||
| + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4> | ||
| + | [[Facebook_App:_Install_the_App|Facebook app]] | ||
| + | |||
| + | [[:category:Wordpress|Use the Wordpress Plugin]] | ||
| + | [[:category:Apps|Other Apps and Integrations]] | ||
| + | [[:category:API|API]] | ||
</div> | </div> | ||
| + | </div> | ||
| + | |||
<div class="col-3"> | <div class="col-3"> | ||
| − | <div | + | <div class="shadow"> |
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}} </span> Channel Management</h4> |
| − | [[:category:Channel_Manager|How the | + | [[:category:Channel_Manager|How the channel manager works]] |
| − | [[ | + | [[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]] |
| − | [[:category: | + | [[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]] |
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | ||
| − | [[ | + | [[:category:rooms|Rooms and room types ]] |
| − | [[ | + | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] |
| + | [[:category:Error_Messages_from_Channels|Error messages from channels]] | ||
| + | </div> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <div class="shadow"> |
| − | [[:category: | + | <h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4> |
| + | [[:category:Prices|Booking page shows no availability]] | ||
[[Outgoing_Email|Emails to guests do not send]] | [[Outgoing_Email|Emails to guests do not send]] | ||
| − | [[:category:Messaging#Trouble_Shooting|Can not send manual | + | [[:category:Messaging#Trouble_Shooting|Can not send manual emails]] |
| − | [[:category:Messaging#Trouble_Shooting|Manual | + | [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] |
[[Auto_Actions#Troubleshooting|Auto Action did not send]] | [[Auto_Actions#Troubleshooting|Auto Action did not send]] | ||
| Line 220: | Line 306: | ||
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] | [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] | ||
| + | |||
| + | [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] | ||
| + | |||
| + | [[Overbooking|Overbooking]] | ||
| + | |||
| + | [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]] | ||
[[Agoda.com|Error messages from Agoda]] | [[Agoda.com|Error messages from Agoda]] | ||
| − | [[ | + | [[AirBnB.com#Common_Errors|Error messages from Airbnb]] |
| + | |||
| + | [[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]] | ||
[[Expedia.com#Common_Errors|Error messages from Expedia]] | [[Expedia.com#Common_Errors|Error messages from Expedia]] | ||
| Line 229: | Line 323: | ||
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] | [[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] | ||
| + | [[:category:Error_Messages_from_Channels|Error messages from other channels]] | ||
| + | </div> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <div class="shadow"> |
| + | <h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}} </span> Developer options</h4> | ||
[[:category:API|API]] | [[:category:API|API]] | ||
| Line 236: | Line 333: | ||
[[Make_Your_Own_Booking_Widget|Custom widgets]] | [[Make_Your_Own_Booking_Widget|Custom widgets]] | ||
| + | </div> | ||
</div> | </div> | ||
</div> | </div> | ||
<div style="clear: both;"></div> | <div style="clear: both;"></div> | ||
| + | |||
| + | <div class="shadow"> | ||
| + | <h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]]. | ||
| + | </div> | ||
| + | |||
| + | </div> | ||
| + | |||
| + | <div style=""> | ||
| + | <h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br> | ||
| + | <span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3> | ||
| + | </div> | ||
Revision as of 16:02, 2 April 2024
1 Beds24 Support Center
1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.
1.2 Webinars all upcoming and past webinars.
1.3 Common help topics
Use the search at the top to search for other topics
1.3.1 Getting Started
Setup guide for all property types
Apartment and self catering specific functions
1.3.4 Prices
Offer different price options or packages
Fill gaps resulting from minimum stays
Special prices for specific referer
Internal prices which are only available in the control panel
1.3.5 Availability
Make availability of one room dependent on another
Virtual and linked rooms / sell a room under multiple layouts
1.3.6 Automation
1.3.8 Bookings
1.3.9 Communication
1.3.10 Payments from Guests
1.3.11 Guest Management
1.3.12 User Account
1.3.13 Apps, Plugins, Extentions
1.3.15 Troubleshooting
Booking page shows no availability
No Email notifications on new bookings
Guest made a payment but booking shows cancelled
Potential Issues: "Multiple bookings in Unit"
You dont have permission to access control2.php on this server
Error messages from Booking.com
