Difference between revisions of "Main Page"

From Beds24 Wiki
Jump to navigation Jump to search
 
(279 intermediate revisions by 3 users not shown)
Line 1: Line 1:
==='''SUPPORT CENTER'''===
+
__NOTOC__
 +
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
  
----
+
<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
==='''How to use the Support Wiki'''===
+
</h3>
*There is a category for each menu item in the control panel
+
<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
*Search using the search field on the top of the page
+
</h3>
  
 +
<h2 style="text-align: center; ">Common help topics </h2>
  
==='''Getting Started'''===
+
<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}}  </span> Use the search at the top to search for other topics
[[How_Beds24_Works|How the System Works]]
 
  
[[Is_Beds24_the_right_system_for_you|Is the system right for you?]]
+
<div class="startbox">
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>  Getting Started</h4>
 +
[[Introduction|How the System Works]]
  
[http://www.beds24.com/wizard/index.php Setup Wizards]  
+
[[Do_the_initial_Setup|Setup guide for all property types]]
  
[[Do_the_initial_Setup|Setup Guide]]
+
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
  
[[Quick_Setup|Quick Setup]]
+
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
  
[[Hostel_Setup|Hostel & Retreat Setup]]
+
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
  
[[Reactivate_Quick_Tour|Reactivate Quick Tour]]
 
  
==='''FAQ'''===
+
[[Questions_and_Answers|Frequently asked questions]]
[[:category:FAQ|Frequently Asked Questions]]
 
  
==='''Troubleshooting'''===
+
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
[[:category:Troubleshooting|Look here for Solutions]]
 
  
==='''How To...'''===
+
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
[[:Category:How_to|Tutorials for More Complex Settings]]
+
to sell room at different constellations and make availability dependent]]
  
==='''Rates'''===
+
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
[[:category:Rates|Set Rates]]
+
</div>
  
[[Discounts|Discount Options]]
+
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
  
[[Page/bookingpageroomextra|Packages or Different Price Options for one Room]]
+
'''[[Tips_and_tricks|Tips and ideas collection]]'''
  
==='''Bookings'''===
+
[[:category:Bookings|Add and manage bookings]]
[[:category:Bookings|Manage Bookings]]
 
  
[[Receive_Payments_from_Guests|Receive Payments from Guests]]
+
[[:category:Bookings|Check-in and check-out]]
  
[[Cancellations]]
+
[[:category:Calendar|How to use and customize the Calendar]]
  
==='''Booking Page'''===
+
[[:category:Dashboard|How to use  and customize the Dashboard]]
[[Booking Page: Customise_Booking_Page|Customise Booking Page]]
 
  
[[Booking Page: Custom_Questions_on_Booking_Page|Customise Information your Guests Submit with their Booking ]]
+
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
[[:Category:Prices#Check_Prices|Check prices]]
  
[[Sell_Extras_like_Activities_or_Car_Rental|Offer Extras, Tours, Activities]]
+
[[Close_Rooms|Close rooms]]
  
[[Sell_Rooms_with_Priority|Sell Rooms with Priority]]
+
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
==='''Channel Management'''===
+
[[:category:Invoice|Invoicing]]
[[:category:Channel_Manager|Channel Manager]]
 
  
==='''Guest Management'''===
+
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
[[Email_Communication|E-mail Communication with Guests]]
 
  
==='''Multiple Properties'''===
+
[[Make_notes|Notes & Task function]]
  
[[Multiple_Properties_with_Master_account_and_Individual_Logins | Setup Multiple Properties ]]
+
[[Mobile_App_Android_and_IOS|Mobile use]]
  
==='''Developers'''===
+
[[:category:Reports|Reports]]
[[Web_Designers|Parameters]]
+
 
 +
[[Proposal_or_quote|Send proposal or quote]]
 +
 
 +
[[:category:Troubleshooting|Troubleshooting]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
 +
 
 +
[[:category:Booking_Page|Customise booking page]]
 +
 
 +
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
 +
 
 +
[[languages|Multiple languages]]
 +
 
 +
[[Offers|Multiple offers for packages or different price options]]
 +
 
 +
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 +
 
 +
[[:category:Widgets|Generate widgets]]
 +
</div>
 +
</div>
 +
</div>
 +
 
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span>  Prices</h4>
 +
 
 +
[[:category:Prices|Set prices]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 
 +
[[Discounts|Discount options]]
 +
 
 +
[[Seasonal_Prices|Seasonal prices]]
 +
 
 +
[[Last-Minute_Prices|Last-Minute and Early Booker prices]]
 +
 
 +
[[Occupancy Based Prices|Occupancy based prices]]
 +
 
 +
[[Weekly_Prices|Weekly Prices]]
 +
 
 +
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 +
 
 +
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 +
 
 +
[[:category:Dynamic_Prices|Dynamic Prices]]
 +
 
 +
[[:category:Prices|Use a multiplier]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 +
 
 +
[[Offers|Offer different price options or packages]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 +
 
 +
[[:category:Agents|Special prices for agents]]
 +
 
 +
[[:category:Discounts|Special prices for specific referer]]
 +
 
 +
[[Internal_Prices|Internal prices which are only available in the control panel]]
 +
 
 +
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 +
 
 +
[[tax|Taxes]]
 +
 
 +
[[Prices_including_cleaning_fees|Cleaning Fee]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span>  Availability</h4>
 +
[[:category:Prices|Availability]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>
 +
 
 +
[[:category:Channel_Manager|Automatically sync with channels]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
 
 +
[[Auto_Actions|Auto Action for bookings]]
 +
 
 +
[[Auto_Actions|Automated Emails]]
 +
 
 +
[[:category:Self-Check-in|Self Check-in]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 +
 
 +
[[Upsell_Items|Sell extras]]
 +
 
 +
[[Voucher_Codes|Use voucher codes]]
 +
 
 +
[[Offers|Offer multiple price/booking options]]
 +
 
 +
[[Gift_Vouchers|Offer gift certificates]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
</div>
 +
</div>
 +
</div>
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
 +
 
 +
[[:category:Booking_Rules|Booking rules]]
 +
 
 +
[[:category:Confirmation_Messages|Confirmations to guests]]
 +
 
 +
[[Corporate_Guests|Corporate guests]]
 +
 
 +
[[Export_Bookings|Export bookings]]
 +
 
 +
[[Group_Bookings|Group bookings]]
 +
 
 +
[[:category:Invoice|Invoice]]
 +
 
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 +
 
 +
[[Host_Notifications|Notifications to hosts]]
 +
 
 +
[[:category:Reviews|Reviews]]
 +
 
 +
[[:category:Reports|Reports]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>
 +
 
 +
[[:Category:Messaging|Communication via Beds24]]
 +
 
 +
[[:Category:Confirmation_Messages| Confirmations to guests]]
 +
 
 +
[[Host_Notifications| Notifications to hosts]]
 +
 
 +
[[Auto_Actions| Automated Email and SMS]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
 +
[[:category:Payments|Collect payments from guests]]
 +
 
 +
[[:category:Payments|Connect payment gateways]]
 +
 
 +
[[Stripe|Connect Stripe]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span>  Guest Management</h4>
 +
[[:category:Guests|Guest database]]
 +
 
 +
[[:category:Messaging|Communication with guests]]
 +
 
 +
[[Auto_Actions|Automatic Emails]]
 +
 
 +
[[Guest_Registration_Form|Guest registration form]]
 +
 
 +
[[:category:Invoices|Invoices]]
 +
 
 +
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
 +
[[:category:Sub_Account|User management and multiple log-ins]]
 +
 
 +
[[:category:Sub_Account|Sub Accounts]]
 +
 
 +
[[Billing|View usage fees]]
 +
 
 +
[[Billing|Payments to Beds24]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
 +
 
 +
[[Facebook_App:_Install_the_App|Facebook app]]
 +
 
 +
[[:category:Wordpress|Use the Wordpress Plugin]]
 +
 
 +
[[:category:Apps|Other Apps and Integrations]]
 +
 
 +
[[:category:API|API]]
 +
</div>
 +
</div>
 +
 
 +
<div class="col-3">
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
 +
[[:category:Channel_Manager|How the channel manager works]]
 +
 
 +
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
 +
 
 +
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 
 +
[[:category:rooms|Rooms and room types ]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
 +
[[:category:Prices|Booking page shows no availability]]
 +
 
 +
[[Outgoing_Email|Emails to guests do not send]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
 +
 
 +
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
 +
 
 +
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
 +
 
 +
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
 +
 
 +
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
 +
 
 +
[[Overbooking|Overbooking]]
 +
 
 +
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
 +
 
 +
[[Agoda.com|Error messages from Agoda]]
 +
 
 +
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 +
 
 +
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
 +
 
 +
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 +
 
 +
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
 +
</div>
 +
 
 +
<div class="shadow">
 +
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span>  Developer options</h4>
 +
[[:category:API|API]]
 +
 
 +
[[:category:Developers |Custom solutions]]
 +
 
 +
[[Make_Your_Own_Booking_Widget|Custom widgets]]
 +
</div>
 +
</div>
 +
</div>
 +
 
 +
<div style="clear: both;"></div>
 +
 
 +
<div class="shadow">
 +
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 +
</div>
 +
 
 +
</div>
 +
 
 +
<div style="">
 +
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
 +
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
 +
</div>

Latest revision as of 15:56, 12 December 2024

1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Webinars all upcoming and past webinars.

1.3 Common help topics

Use the search at the top to search for other topics

1.3.17 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.