Main Page: Difference between revisions

From Beds24 Wiki
Jump to navigation Jump to search
← Older edit
No edit summary
No edit summary
 
(47 intermediate revisions by 3 users not shown)
Line 1: Line 1:
__NOTOC__
__NOTOC__
<div style="padding: 5px; text-align: center; background-color: #019cde; border-radius: 0.8rem, color: #fff !important; float: right;">  <span class="whitelink" > [https://beds24.com/join.html No Beds24 account? Klick here to get started] </span></div>
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>


<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
</h3>  
</h3>  
<h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 180%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
</h3>  
</h3>  
<h3 style="text-align: center;"> <span style="color: #f3e504; font-size: 180%;" >{{#fas:lightbulb}}</span> Covid-19 Toolbox    <span style="font-weight: normal;">knowledge base to help you [[Managing_Business_Disruptions|manage business disruptions]]. </span>
</h3>
<h3 style="text-align: center;"> <span style="color: #f3e504; font-size: 180%;" >{{#fas:lightbulb}}</span> Market Intelligence    <span style="font-weight: normal;">information and links to [[Market_Intelligence|studies and research resources]]. </span>
</h3>


<h2 style="text-align: center; ">Common help topics </h2>


<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}}  </span> Use the search at the top to search for other topics
<div class="startbox">
<div class="col-3">
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}}  </span>  Getting Started</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>  Getting Started</h4>
[[Introduction|How the System Works]]
[[Introduction|How the System Works]]


[[Do_the_initial_Setup|Setup guide]]
[[Do_the_initial_Setup|Setup guide for all property types]]


[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]


[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]


[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]


[[Agency_%26_Multiple_Property_Setup | Owner management ]]


[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existingbookings]]
[[Questions_and_Answers|Frequently asked questions]]
 
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]


[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
to sell room at different constellations and make availability dependent]]
to sell room at different constellations and make availability dependent]]


[[Questions_and_Answers|Frequently asked questions]]
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
 
</div>


<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>


<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
'''[[Tips_and_tricks|Tips and tricks collection]]'''


'''[[Tips_and_tricks|Tips and ideas]]'''
[[Mobile_App_Android_and_IOS|Android and IOS app]]


[[:category:Bookings|Add and manage bookings]]
[[:category:Bookings|Add and manage bookings]]
[[:category:Invoice|Invoicing]]


[[:category:Bookings|Check-in and check-out]]
[[:category:Bookings|Check-in and check-out]]


[[:category:Calendar|Use the calendar]]
[[:category:Calendar|How to use and customize the Calendar]]


[[:category:Dashboard|Use the dashboard]]
[[:category:Dashboard|How to use  and customize the Dashboard]]


[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
[[:Category:Prices#Check_Prices|Check prices]]


[[Close_Rooms|Close rooms]]
[[Close_Rooms|Close rooms]]
Line 60: Line 59:
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[:Category:Prices#Check_Prices|Check prices]]
[[:category:Invoice|Invoicing]]


[[:category:Calendar#Diary_Function|Use the diary function]]
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]


[[:category:Reports|Generate reports]]
[[Make_notes|Notes & Task function]]


[[Proposal_or_quote|Send proposal or quote]]
[[Mobile_App_Android_and_IOS|Mobile use]]


[[Make_notes|Keep notes]]
[[:category:Reports|Reports]]


[[Use_the_System_from_a_Tablet_or_Mobile|Mobile devices]]
[[Proposal_or_quote|Send proposal or quote]]


[[:category:Troubleshooting|Troubleshooting]]
[[:category:Troubleshooting|Troubleshooting]]
</div>


 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>


[[:category:Booking_Page|Customise booking page]]
[[:category:Booking_Page|Customise booking page]]
Line 88: Line 88:


[[:category:Widgets|Generate widgets]]
[[:category:Widgets|Generate widgets]]
 
</div>
 
 
</div>
</div>
</div>
</div>


<div class="col-3">
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span>  Prices</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span>  Prices</h4>


[[:category:Prices|Set prices]]
[[:category:Prices|Set prices]]
Line 106: Line 104:
[[Seasonal_Prices|Seasonal prices]]
[[Seasonal_Prices|Seasonal prices]]


[[Last-Minute_Prices|Last-Minute prices]]
[[Last-Minute_Prices|Last-Minute and Early Booker prices]]


[[Occupancy Based Prices|Occupancy based prices]]
[[Occupancy Based Prices|Occupancy based prices]]
Line 114: Line 112:
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]


[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]


[[:category:Dynamic_Prices|Dynamic Prices]]
[[:category:Dynamic_Prices|Dynamic Prices]]
Line 126: Line 124:
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]


[[:category:Agents|Special rates for agents]]
[[:category:Agents|Special prices for agents]]


[[:category:Discounts|Special rates for specific referer]]
[[:category:Discounts|Special prices for specific referer]]


[[Internal_Prices|Internal prices which are only available in the control panel]]  
[[Internal_Prices|Internal prices which are only available in the control panel]]  
Line 137: Line 135:


[[Prices_including_cleaning_fees|Cleaning Fee]]
[[Prices_including_cleaning_fees|Cleaning Fee]]
</div>
</div>


<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span>  Availability</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span>  Availability</h4>
[[:category:Prices|Availability]]
[[:category:Prices|Availability]]


Line 152: Line 148:


[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
</div>


 
<div class="shadow">
 
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span>  Automation</h4>


[[:category:Channel_Manager|Automatically sync with channels]]
[[:category:Channel_Manager|Automatically sync with channels]]
Line 166: Line 162:


[[:category:Self-Check-in|Self Check-in]]
[[:category:Self-Check-in|Self Check-in]]
</div>


 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span>  Advanced Selling Options</h4>


[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
Line 186: Line 183:
[[Yield_Optimiser|Yield Optimiser]]
[[Yield_Optimiser|Yield Optimiser]]
</div>
</div>
 
</div>
 
</div>
</div>
<div class="col-3">
<div class="col-3">
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}}  </span>  Bookings</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>


[[:category:Bookings|Add and manage bookings]]
[[:category:Bookings|Add and manage bookings]]
Line 199: Line 195:
[[:category:Confirmation_Messages|Confirmations to guests]]
[[:category:Confirmation_Messages|Confirmations to guests]]


[[Host_Notifications|Notifications to hosts]]
[[Corporate_Guests|Corporate guests]]
 
[[Export_Bookings|Export bookings]]
 
[[Group_Bookings|Group bookings]]


[[:category:Invoice|Invoice]]
[[:category:Invoice|Invoice]]
Line 205: Line 205:
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]


[[Export_Bookings|Export bookings]]
[[Host_Notifications|Notifications to hosts]]
 
[[Group_Bookings|Group bookings]]


[[Corporate_Guests|Corporate guests]]
[[:category:Reviews|Reviews]]


[[:category:Reports|Reports]]
[[:category:Reports|Reports]]
</div>


 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>


[[:Category:Messaging|Communication via Beds24]]
[[:Category:Messaging|Communication via Beds24]]
Line 223: Line 222:


[[Auto_Actions| Automated Email and SMS]]
[[Auto_Actions| Automated Email and SMS]]
</div>


 
<div class="shadow">
 
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]
[[:category:Payments|Collect payments from guests]]


Line 236: Line 235:


[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
</div>


 
<div class="shadow">
 
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span>  Guest Management</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span>  Guest Management</h4>
[[:category:Guests|Guest database]]
[[:category:Guests|Guest database]]


Line 251: Line 250:


[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
</div>


 
<div class="shadow">
 
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
[[:category:Sub_Account|User management and multiple log-ins]]


Line 262: Line 261:


[[Billing|Payments to Beds24]]
[[Billing|Payments to Beds24]]
</div>


 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>


[[Facebook_App:_Install_the_App|Facebook app]]
[[Facebook_App:_Install_the_App|Facebook app]]
Line 270: Line 270:
[[:category:Wordpress|Use the Wordpress Plugin]]
[[:category:Wordpress|Use the Wordpress Plugin]]


[[:category:Apps|Other Apps and Integrations]]
[[:category:Marketplace|Other Apps and Integrations]]


[[:category:API|API]]
[[:category:API|API]]
</div>
</div>
</div>


<div class="col-3">
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel manager works]]
[[:category:Channel_Manager|How the channel manager works]]


[[Channel_Manager_Capabilities|Channel manager capabilities]]
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]


[[:category:Set_up_Instructions|Set up instructions for channels]]
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]


[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
[[:category:rooms|Rooms and room types ]]


[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[:category:Error_Messages_from_Channels|Error messages from channels]]
[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>


 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
[[:category:Prices_and_Availability|Booking page shows no availability]]
[[:category:Prices|Booking page shows no availability]]


[[Outgoing_Email|Emails to guests do not send]]
[[Outgoing_Email|Emails to guests do not send]]
Line 325: Line 327:


[[:category:Error_Messages_from_Channels|Error messages from other channels]]
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
</div>


 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}}  </span>  Developer options</h4>
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span>  Developer options</h4>
[[:category:API|API]]
[[:category:API|API]]


Line 335: Line 338:
</div>
</div>
</div>
</div>
</div>
<div style="clear: both;"></div>
<div style="clear: both;"></div>
<div class="shadow">
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
</div>


 
</div>
 


<div style="">
<div style="">

Latest revision as of 19:03, 17 September 2025

Beds24 Support Center

Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

Webinars all upcoming and past webinars.

Common help topics

Use the search at the top to search for other topics

Getting Started

How the System Works

Setup guide for all property types

Apartment and self catering specific functions

Managing multiple properties

Hostel, dorms, retreats specific functions


Frequently asked questions

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Owner management

Daily Use

Tips and tricks collection

Android and IOS app

Add and manage bookings

Check-in and check-out

How to use and customize the Calendar

How to use and customize the Dashboard

Access credit card details

Check prices

Close rooms

Close rooms or rates at a channel

Invoicing

Housekeeping, cleaning

Notes & Task function

Mobile use

Reports

Send proposal or quote

Troubleshooting

Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets

Prices

Set prices

Setting prices for OTA´s

Discount options

Seasonal prices

Last-Minute and Early Booker prices

Occupancy based prices

Weekly Prices

Minimum stay and maximum stay

Weekend and weekday prices

Dynamic Prices

Use a multiplier

Prices for Channels

Offer different price options or packages

Fill gaps resulting from minimum stays

Special prices for agents

Special prices for specific referer

Internal prices which are only available in the control panel

Offer extras, tours, activities

Taxes

Cleaning Fee

Availability

Availability

Close rooms

Make availability of one room dependent on another

Virtual and linked rooms / sell a room under multiple layouts

Fill gaps/sell remaining nights

Automation

Automatically sync with channels

Yield Optimiser

Auto Action for bookings

Automated Emails

Self Check-in

Advanced Selling Options

Fill gaps in the calendar

Auto top up rooms

Multiple configuration setup to sell rooms at different constellations/shared inventory

Sell extras

Use voucher codes

Offer multiple price/booking options

Offer gift certificates

Yield Optimiser

Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Corporate guests

Export bookings

Group bookings

Invoice

Mark bookings

Notifications to hosts

Reviews

Reports

Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS

Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments

Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor

User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24

Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels

Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels

Developer options

API

Custom solutions

Custom widgets

Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.

Retrieved from "https://wiki.beds24.com/index.php?title=Main_Page&oldid=27397"