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== Welcome to the Beds24.com Wiki ==
__NOTOC__
Beds24.com is a complete Property Management System (PMS) for accommodation providers. It offers many intelligent features which help you to generate more confirmed bookings and administrate your lodging in less time.
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>


This user manual will give you an overview and explain how to use the booking system in detail. In the control panel there is a context sensitive help system which explains each setting.  
<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
</h3>
<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
</h3>


<h2 style="text-align: center; ">Common help topics </h2>


'''How to use the the Wiki'''
<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}}  </span> Use the search at the top to search for other topics


-There is a category for each menu item in the control panel
<div class="startbox">
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}} </span>  Getting Started</h4>
[[Introduction|How the System Works]]


-Under '''How to..''' you can find tutorials on how to  [[Do the initial Setup]] or perform '''more complex settings'''
[[Do_the_initial_Setup|Setup guide for all property types]]


-Search using the search field
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
 
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
 
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
 
 
[[Questions_and_Answers|Frequently asked questions]]
 
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
to sell room at different constellations and make availability dependent]]
 
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
 
'''[[Tips_and_tricks|Tips and tricks collection]]'''
 
[[Mobile_App_Android_and_IOS|Android and IOS app]]
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Check-in and check-out]]
 
[[:category:Calendar|How to use and customize the Calendar]]
 
[[:category:Dashboard|How to use  and customize the Dashboard]]
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
[[:Category:Prices#Check_Prices|Check prices]]
 
[[Close_Rooms|Close rooms]]
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 
[[:category:Invoice|Invoicing]]
 
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 
[[Make_notes|Notes & Task function]]
 
[[Mobile_App_Android_and_IOS|Mobile use]]
 
[[:category:Reports|Reports]]
 
[[Proposal_or_quote|Send proposal or quote]]
 
[[:category:Troubleshooting|Troubleshooting]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
 
[[:category:Booking_Page|Customise booking page]]
 
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
 
[[languages|Multiple languages]]
 
[[Offers|Multiple offers for packages or different price options]]
 
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 
[[:category:Widgets|Generate widgets]]
</div>
</div>
</div>
 
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span>  Prices</h4>
 
[[:category:Prices|Set prices]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[Discounts|Discount options]]
 
[[Seasonal_Prices|Seasonal prices]]
 
[[Last-Minute_Prices|Last-Minute and Early Booker prices]]
 
[[Occupancy Based Prices|Occupancy based prices]]
 
[[Weekly_Prices|Weekly Prices]]
 
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 
[[:category:Dynamic_Prices|Dynamic Prices]]
 
[[:category:Prices|Use a multiplier]]
 
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 
[[Offers|Offer different price options or packages]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[:category:Agents|Special prices for agents]]
 
[[:category:Discounts|Special prices for specific referer]]
 
[[Internal_Prices|Internal prices which are only available in the control panel]]
 
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 
[[tax|Taxes]]
 
[[Prices_including_cleaning_fees|Cleaning Fee]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span>  Availability</h4>
[[:category:Prices|Availability]]
 
[[Close_Rooms|Close rooms]]
 
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[Yield_Optimiser|Yield Optimiser]]
 
[[Auto_Actions|Auto Action for bookings]]
 
[[Auto_Actions|Automated Emails]]
 
[[:category:Self-Check-in|Self Check-in]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 
[[Auto_Top_up_rooms|Auto top up rooms]]
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 
[[Upsell_Items|Sell extras]]
 
[[Voucher_Codes|Use voucher codes]]
 
[[Offers|Offer multiple price/booking options]]
 
[[Gift_Vouchers|Offer gift certificates]]
 
[[Yield_Optimiser|Yield Optimiser]]
</div>
</div>
</div>
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Booking_Rules|Booking rules]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[Corporate_Guests|Corporate guests]]
 
[[Export_Bookings|Export bookings]]
 
[[Group_Bookings|Group bookings]]
 
[[:category:Invoice|Invoice]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Host_Notifications|Notifications to hosts]]
 
[[:category:Reviews|Reviews]]
 
[[:category:Reports|Reports]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>
 
[[:Category:Messaging|Communication via Beds24]]
 
[[:Category:Confirmation_Messages| Confirmations to guests]]
 
[[Host_Notifications| Notifications to hosts]]
 
[[Auto_Actions| Automated Email and SMS]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]
 
[[:category:Payments|Connect payment gateways]]
 
[[Stripe|Connect Stripe]]
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span>  Guest Management</h4>
[[:category:Guests|Guest database]]
 
[[:category:Messaging|Communication with guests]]
 
[[Auto_Actions|Automatic Emails]]
 
[[Guest_Registration_Form|Guest registration form]]
 
[[:category:Invoices|Invoices]]
 
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|Sub Accounts]]
 
[[Billing|View usage fees]]
 
[[Billing|Payments to Beds24]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
 
[[Facebook_App:_Install_the_App|Facebook app]]
 
[[:category:Wordpress|Use the Wordpress Plugin]]
 
[[:category:Marketplace|Other Apps and Integrations]]
 
[[:category:API|API]]
</div>
</div>
 
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
 
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[:category:rooms|Rooms and room types ]]
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 
[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
[[:category:Prices|Booking page shows no availability]]
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
 
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
 
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
 
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
 
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
 
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
 
[[Overbooking|Overbooking]]
 
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
 
[[Agoda.com|Error messages from Agoda]]
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
 
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span>  Developer options</h4>
[[:category:API|API]]
 
[[:category:Developers |Custom solutions]]
 
[[Make_Your_Own_Booking_Widget|Custom widgets]]
</div>
</div>
</div>
 
<div style="clear: both;"></div>
 
<div class="shadow">
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
</div>
 
</div>
 
<div style="">
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
</div>
Retrieved from "https://wiki.beds24.com/index.php/Main_Page"