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__NOTOC__
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<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>


<div class="col-12">
<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
<div class="jumbotron"  style="margin-top: 5px;" >
</h3>  
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
</h1>
</h3>  


<h2 style="text-align: center; ">Common help topics </h2>


<div style="clear: both;"></div>
<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}}  </span> Use the search at the top to search for other topics
 
<div class="startbox">
<div class="col-3">
<div class="col-3">
<div style="0 10px 0 10px;">
<div class="shadow">
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}}  </span>   Getting Started</h4>
This support wiki contains the full documentation.
[[Introduction|How the System Works]]
</div>
 
</div>
[[Do_the_initial_Setup|Setup guide for all property types]]
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
 
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]


<div class="col-3">
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Tutorials</h3>
Step-by-step setup [[:category:How_to|tutorials and instructions]]
</div>
</div>


<div class="col-3">
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
[[videos|Video]] tutorials.
</div>
</div>


<div class="col-3">
[[Questions_and_Answers|Frequently asked questions]]
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
</div>
</div>
<div style="clear: both;"></div>
</div>


</div>
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]


[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
to sell room at different constellations and make availability dependent]]


<div class="col-12">
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
<div style="padding: 0 20px 0 20px;">
</div>
<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
</div>
</div>


<div style="clear: both;"></div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>


<div class="col-3">
'''[[Tips_and_tricks|Tips and tricks collection]]'''
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
[[:category:Introduction|How the System Works]]


[http://www.beds24.com/wizard/index.php Setup wizards]  
[[Mobile_App_Android_and_IOS|Android and IOS app]]


[[Do_the_initial_Setup|Setup guide]]
[[:category:Bookings|Add and manage bookings]]


[[Quick_Setup|Quick setup]]
[[:category:Bookings|Check-in and check-out]]


[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
[[:category:Calendar|How to use and customize the Calendar]]


[[Hostel_%26_Retreat_Setup|Hostel, dorms, retreats]]
[[:category:Dashboard|How to use  and customize the Dashboard]]


[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[Questions_and_Answers|Questions and answers]]
[[:Category:Prices#Check_Prices|Check prices]]


[[Import_existing_bookings|Import existing bookings]]
[[Close_Rooms|Close rooms]]


[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]


[[:category:Invoice|Invoicing]]


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]


[[:category:Booking_Page|Customise booking page]]
[[Make_notes|Notes & Task function]]


[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
[[Mobile_App_Android_and_IOS|Mobile use]]


[[languages|Multiple languages]]
[[:category:Reports|Reports]]


[[Offers|Multiple offers for packages or different price options]]
[[Proposal_or_quote|Send proposal or quote]]


[[Sell_Rooms_with_Priority|Sell rooms with priority]]
[[:category:Troubleshooting|Troubleshooting]]
</div>


[[Make_Your_Own_Booking_Widget|Custom widgets]]
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>


[[Private_Label_Booking_Page|Private label booking page / Use your own subdomain]]
[[:category:Booking_Page|Customise booking page]]


[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
[[languages|Multiple languages]]


[[Facebook_App:_Install_the_App|Facebook app]]
[[Offers|Multiple offers for packages or different price options]]
 
[[:category:Wordpress|Use the Wordpress Plugin]]


[[Sell_Rooms_with_Priority|Sell rooms with priority]]


[[:category:Widgets|Generate widgets]]
</div>
</div>
</div>
</div>
</div>


<div class="col-3">
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}}  </span> Prices</h4>


[[:category:Prices|Set prices]]
[[:category:Prices|Set prices]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Discounts|Discount options]]
[[Discounts|Discount options]]
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[[Seasonal_Prices|Seasonal prices]]
[[Seasonal_Prices|Seasonal prices]]


[[Last-Minute_Prices|Last-Minute prices]]
[[Last-Minute_Prices|Last-Minute and Early Booker prices]]


[[Occupancy Based Prices|Occupancy based prices]]
[[Occupancy Based Prices|Occupancy based prices]]
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[[Weekly_Prices|Weekly Prices]]
[[Weekly_Prices|Weekly Prices]]


[[Minimum_Stay|Minimum stays]]
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]


[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
[[:category:Dynamic_Prices|Dynamic Prices]]


[[Extra_Offers|Offer different price options or packages]]
[[:category:Prices|Use a multiplier]]
 
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 
[[Offers|Offer different price options or packages]]


[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]


[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
[[:category:Agents|Special prices for agents]]
 
[[:category:Discounts|Special prices for specific referer]]


[[Internal_Prices|Internal prices which are only available in the control panel]]  
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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[[tax|Taxes]]
[[tax|Taxes]]


[[Upsell_Items|Cleaning Fee]]
[[Prices_including_cleaning_fees|Cleaning Fee]]
 
 
</div>
</div>


<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}}  </span> Availability</h4>
[[:category:Prices_and_Availability|Availability]]
[[:category:Prices|Availability]]


[[Close_Rooms|Close rooms]]
[[Close_Rooms|Close rooms]]
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[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]


[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms]]
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]


[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}}  </span>  Automation</h4>
[[:category:Channel_Manager|Automatically sync with channels]]


[[Yield_Optimiser|Yield Optimiser]]
[[Auto_Actions|Auto Action for bookings]]
[[Auto_Actions|Automated Emails]]
[[:category:Self-Check-in|Self Check-in]]
</div>
</div>


<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Rooms and Housekeeping</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}}  </span> Advanced Selling Options</h4>
[[:category:Rooms|Manage Rooms]]
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 
[[Auto_Top_up_rooms|Auto top up rooms]]


[[:category:Reports|Cleaning and Status Reports]]
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]


[[:category:Sub_Account|Full or Limited Control Panel Access for Staff]]
[[Upsell_Items|Sell extras]]


[[:category:Room_Linking_and_Dependencies Make availability of a room dependent on another room]]
[[Voucher_Codes|Use voucher codes]]
 
[[Offers|Offer multiple price/booking options]]
 
[[Gift_Vouchers|Offer gift certificates]]
 
[[Yield_Optimiser|Yield Optimiser]]
</div>
</div>
</div>
</div>
</div>
<div class="col-3">
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}}  </span>  Bookings</h4>


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Manage bookings]]


[[:category:Booking_Rules|Booking rules]]
[[:category:Booking_Rules|Booking rules]]


[[:category:Confirmation_Messages|Confirmations to guests]]
[[:category:Confirmation_Messages|Confirmations to guests]]
[[Corporate_Guests|Corporate guests]]
[[Export_Bookings|Export bookings]]
[[Group_Bookings|Group bookings]]
[[:category:Invoice|Invoice]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]


[[Host_Notifications|Notifications to hosts]]
[[Host_Notifications|Notifications to hosts]]


[[:category:Invoice|Invoice]]
[[:category:Reviews|Reviews]]
 
[[:category:Reports|Reports]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}}  </span>  Communication</h4>
 
[[:Category:Messaging|Communication via Beds24]]
 
[[:Category:Confirmation_Messages| Confirmations to guests]]
 
[[Host_Notifications| Notifications to hosts]]


[[:category:Deposit_Collection|Payment gateways]]
[[Auto_Actions| Automated Email and SMS]]
</div>


[[:category:Deposit_Collection|Receive payments from guests]]
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}}  </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]


[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
[[:category:Payments|Connect payment gateways]]


[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
[[Stripe|Connect Stripe]]


[[Export_Bookings|Export bookings]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]


[[:category:Reports|Reports]]
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
</div>


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}}  </span> Guest Management</h4>
[[:category:Guests|Guest database]]
[[:category:Guests|Guest database]]


Line 200: Line 250:


[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
</div>


<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}}  </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
[[:category:Sub_Account|Sub Accounts]]
[[:category:Sub_Account|Multiple log-ins]]
 
[[Billing|View usage fees]]


[[Billing|Payments to Beds24]]
[[Billing|Payments to Beds24]]
</div>


<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
[[Facebook_App:_Install_the_App|Facebook app]]


[[:category:Wordpress|Use the Wordpress Plugin]]


[[:category:Marketplace|Other Apps and Integrations]]


[[:category:API|API]]
</div>
</div>
</div>
<div class="col-3">
<div class="col-3">
<div style="padding: 0 10px 0 10px;">
<div class="shadow">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}}  </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel channel manager works]]
[[:category:Channel_Manager|How the channel manager works]]


[[Channel_Manager_Capabilities|Channel manager capabilities]]
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]


[[:category:Set_up_Instructions|Set up instructions for channels]]
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]


[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]


[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
[[:category:rooms|Rooms and room types ]]
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  


[[:category:Error_Messages_from_Channels|Error messages from channels]]
[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>


 
<div class="shadow">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}}  </span> Troubleshooting</h4>
[[:category:Prices_and_Availability|Booking page shows no availability]]
[[:category:Prices|Booking page shows no availability]]


[[Outgoing_Email|Emails to guests do not send]]
[[Outgoing_Email|Emails to guests do not send]]
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[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
[[Overbooking|Overbooking]]


[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
Line 250: Line 320:
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]


[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]


[[Expedia.com#Common_Errors|Error messages from Expedia]]
[[Expedia.com#Common_Errors|Error messages from Expedia]]
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[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]


[[:category:Error_Messages_from_Channels|Error messages from other channels]]
</div>


<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}}  </span> Developer options</h4>
[[:category:API|API]]
[[:category:API|API]]


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[[Make_Your_Own_Booking_Widget|Custom widgets]]
[[Make_Your_Own_Booking_Widget|Custom widgets]]
</div>
</div>
</div>
</div>
</div>


<div style="clear: both;"></div>
<div style="clear: both;"></div>
<div class="shadow">
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
</div>
</div>
<div style="">
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
</div>

Latest revision as of 19:03, 17 September 2025

Beds24 Support Center

Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

Webinars all upcoming and past webinars.

Common help topics

Use the search at the top to search for other topics

Getting Started

How the System Works

Setup guide for all property types

Apartment and self catering specific functions

Managing multiple properties

Hostel, dorms, retreats specific functions


Frequently asked questions

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Owner management

Daily Use

Tips and tricks collection

Android and IOS app

Add and manage bookings

Check-in and check-out

How to use and customize the Calendar

How to use and customize the Dashboard

Access credit card details

Check prices

Close rooms

Close rooms or rates at a channel

Invoicing

Housekeeping, cleaning

Notes & Task function

Mobile use

Reports

Send proposal or quote

Troubleshooting

Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets

Prices

Set prices

Setting prices for OTA´s

Discount options

Seasonal prices

Last-Minute and Early Booker prices

Occupancy based prices

Weekly Prices

Minimum stay and maximum stay

Weekend and weekday prices

Dynamic Prices

Use a multiplier

Prices for Channels

Offer different price options or packages

Fill gaps resulting from minimum stays

Special prices for agents

Special prices for specific referer

Internal prices which are only available in the control panel

Offer extras, tours, activities

Taxes

Cleaning Fee

Availability

Availability

Close rooms

Make availability of one room dependent on another

Virtual and linked rooms / sell a room under multiple layouts

Fill gaps/sell remaining nights

Automation

Automatically sync with channels

Yield Optimiser

Auto Action for bookings

Automated Emails

Self Check-in

Advanced Selling Options

Fill gaps in the calendar

Auto top up rooms

Multiple configuration setup to sell rooms at different constellations/shared inventory

Sell extras

Use voucher codes

Offer multiple price/booking options

Offer gift certificates

Yield Optimiser

Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Corporate guests

Export bookings

Group bookings

Invoice

Mark bookings

Notifications to hosts

Reviews

Reports

Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS

Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments

Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor

User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24

Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels

Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels

Developer options

API

Custom solutions

Custom widgets

Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.

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