Category:Payments: Difference between revisions
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*Set "Non Payment Booking Status". Failed or non payments can be set to leave the booking in either cancelled or request status. | *Set "Non Payment Booking Status". Failed or non payments can be set to leave the booking in either cancelled or request status. | ||
**'''Request''': When the guest clicks "Confirm Booking" the room gets reserved for the guest and will not be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the status of the room will still be blocked with the request status. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | **'''Request''': When the guest clicks "Confirm Booking" the room gets reserved for the guest and will not be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the status of the room will still be blocked with the request status. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | ||
NOTE : {{#fas:cog}} (SETTINGS) | NOTE : {{#fas:cog}} (SETTINGS) BOOKING ENGINE > REQUEST BOOKINGS - Do not block the room - this has been depreciated with the introduction of Inquiry status. | ||
**'''Inquiry''': When the guest clicks "Confirm Booking" the booking is entered in to the calendar, but will not block the room. The dates will be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the room will not be blocked. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | **'''Inquiry''': When the guest clicks "Confirm Booking" the booking is entered in to the calendar, but will not block the room. The dates will be available for other guests to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the room will not be blocked. You will then either need to change the status manually to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. | ||
**'''Cancelled''': When the guest clicks "Confirm Booking" the room will not be reserved until the payment has completed. Other guests can still book the room until a successful payment has been made leaving a small risk of double bookings. | **'''Cancelled''': When the guest clicks "Confirm Booking" the room will not be reserved until the payment has completed. Other guests can still book the room until a successful payment has been made leaving a small risk of double bookings. | ||
*Set the required amount. It can be a fixed amount, a percentage of the total or the value of the first nights accommodation. | *Set the required amount. It can be a fixed amount, a percentage of the total or the value of the first nights accommodation. | ||
*The currency used by will be the currency you have set in the '''PROPERTY | *The currency used by will be the currency you have set in the '''PROPERTY > DESCRIPTION''' currency to receive payments setting. | ||
[[File:Payment2.png]] | [[File:Payment2.png]] | ||
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Note that booking rules for rates will override rules for rooms and booking rules for offers will override property booking rules. | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Note that booking rules for rates will override rules for rooms and booking rules for offers will override property booking rules. | ||
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you set "Booking Type" in = "Collect CC - auto confirmed with Credit Card" or "Request CC - Request only with credit card number" in {{#fas:cog}}(SETTINGS) | <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you set "Booking Type" in = "Collect CC - auto confirmed with Credit Card" or "Request CC - Request only with credit card number" in {{#fas:cog}}(SETTINGS) > BOOKING ENGINE the guest will submit their credit card detail but the card will NOT be charged. | ||
==Reports == | ==Reports == | ||