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Covid-19 - Toolbox
For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.
Getting Started
Apartment and self catering set up
Daily Use
Check guests in and check guests out
Close rooms or rates at a channel
Booking Engine and Widgets
Customise information your guests submit with their booking
Multiple offers for packages or different price options
Prices
Offer different price options or packages
Fill gaps resulting from minimum stays
Special rates for agents or referer
Internal prices which are only available in the control panel
Offer extras, tours, activities
Availability
Make availability of one room dependent on another
Virtual and linked rooms / sell a room under multiple layouts
Fill gaps/sell remaining nights
Automation
Automatically sync with channels
Advanced Selling Options
Multiple configuration setup to sell rooms at different constellations/shared inventory
Bookings
Communication
Payments from Guests
Manage payments and pending payments
Guest Management
Automatically collect reviews from Tripadvisor
User Account
User management and multiple log-ins
Apps, Plugins, Extentions
Channel Management
Set up instructions for channels
Close rooms or rates at a channel
Troubleshooting
Booking page shows no availability
No Email notifications on new bookings
Guest made a payment but booking shows cancelled
Potential Issues: "Multiple bookings in Unit"
You dont have permission to access control2.php on this server
Error messages from Booking.com
Error messages from Hostelworld
Error messages from other channels