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| − | + | <h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1> | |
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| − | <h1 style=" | ||
| − | </h1> | ||
| + | <h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span> | ||
| + | </h3> | ||
| + | <h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 180%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]].</span> | ||
| + | </h3> | ||
| − | + | <div class="startbox"> | |
| − | <div class=" | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | < | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:home}} </span> Getting Started</h4> |
| − | [[ | + | [[Introduction|How the System Works]] |
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| − | + | [[Do_the_initial_Setup|Setup guide for all property types]] | |
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| − | + | [[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]] | |
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| − | + | [[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] | |
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| − | + | [[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]] | |
| − | + | [[Questions_and_Answers|Frequently asked questions]] | |
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| − | + | [[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]] | |
| − | + | [[:category:Room_Linking_and_Dependencies|Multiple configuration setup | |
| − | + | to sell room at different constellations and make availability dependent]] | |
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| − | [[:category: | ||
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[[Agency_%26_Multiple_Property_Setup | Owner management ]] | [[Agency_%26_Multiple_Property_Setup | Owner management ]] | ||
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| + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar-check}} </span> Daily Use</h4></h4> | ||
| − | + | '''[[Tips_and_tricks|Tips and ideas collection]]''' | |
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| − | '''[[Tips_and_tricks|Tips and ideas]]''' | ||
[[:category:Bookings|Add and manage bookings]] | [[:category:Bookings|Add and manage bookings]] | ||
| − | [[:category: | + | [[:category:Bookings|Check-in and check-out]] |
| − | [[:category: | + | [[:category:Calendar|How to use and customize the Calendar]] |
| − | [[:category: | + | [[:category:Dashboard|How to use and customize the Dashboard]] |
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | ||
| − | + | [[:Category:Prices#Check_Prices|Check prices]] | |
| − | [[ | ||
[[Close_Rooms|Close rooms]] | [[Close_Rooms|Close rooms]] | ||
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | ||
| − | [[: | + | [[:category:Invoice|Invoicing]] |
| − | [[ | + | [[Cleaning_and_Housekeeping|Housekeeping, cleaning]] |
| − | [[ | + | [[Make_notes|Notes & Task function]] |
| − | [[ | + | [[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]] |
| − | [[ | + | [[:category:Reports|Reports]] |
| − | [[ | + | [[Proposal_or_quote|Send proposal or quote]] |
[[:category:Troubleshooting|Troubleshooting]] | [[:category:Troubleshooting|Troubleshooting]] | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:desktop}} </span> Booking Engine and Widgets</h4> |
[[:category:Booking_Page|Customise booking page]] | [[:category:Booking_Page|Customise booking page]] | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:money-bill}} </span> Prices</h4> |
[[:category:Prices|Set prices]] | [[:category:Prices|Set prices]] | ||
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| + | [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | ||
[[Discounts|Discount options]] | [[Discounts|Discount options]] | ||
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]] | [[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]] | ||
| − | [[Weekend_and_Weekday_Rates|Weekend and weekday | + | [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] |
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| + | [[:category:Dynamic_Prices|Dynamic Prices]] | ||
[[:category:Prices|Use a multiplier]] | [[:category:Prices|Use a multiplier]] | ||
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | ||
| − | [[ | + | [[:category:Agents|Special prices for agents]] |
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| + | [[:category:Discounts|Special prices for specific referer]] | ||
[[Internal_Prices|Internal prices which are only available in the control panel]] | [[Internal_Prices|Internal prices which are only available in the control panel]] | ||
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<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar}} </span> Availability</h4> |
| − | [[:category: | + | [[:category:Prices|Availability]] |
[[Close_Rooms|Close rooms]] | [[Close_Rooms|Close rooms]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-astronaut}} </span> Automation</h4> |
[[:category:Channel_Manager|Automatically sync with channels]] | [[:category:Channel_Manager|Automatically sync with channels]] | ||
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[[Auto_Actions|Automated Emails]] | [[Auto_Actions|Automated Emails]] | ||
| + | [[:category:Self-Check-in|Self Check-in]] | ||
| − | <h4 style="padding: 5px; text-align: center; | + | |
| + | <h4 style="padding: 5px; text-align: center; "><span style=color:#019cde;“ >{{#fas:tag}} </span> Advanced Selling Options</h4> | ||
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] | [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] | ||
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<div class="col-3"> | <div class="col-3"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:bed}} </span> Bookings</h4> |
[[:category:Bookings|Add and manage bookings]] | [[:category:Bookings|Add and manage bookings]] | ||
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[[:category:Confirmation_Messages|Confirmations to guests]] | [[:category:Confirmation_Messages|Confirmations to guests]] | ||
| − | [[ | + | [[Corporate_Guests|Corporate guests]] |
| − | [[ | + | [[Export_Bookings|Export bookings]] |
| − | [[ | + | [[Group_Bookings|Group bookings]] |
| − | [[:category: | + | [[:category:Invoice|Invoice]] |
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[[Bookings_-_flag_bookings_with_special_status|Mark bookings]] | [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] | ||
| − | [[ | + | [[Host_Notifications|Notifications to hosts]] |
| − | [[ | + | [[:category:Reviews|Reviews]] |
[[:category:Reports|Reports]] | [[:category:Reports|Reports]] | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:comments}} </span> Communication</h4> |
[[:Category:Messaging|Communication via Beds24]] | [[:Category:Messaging|Communication via Beds24]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:credit-card}} </span> Payments from Guests</h4> |
| − | [[:category: | + | [[:category:Payments|Collect payments from guests]] |
| − | [[: | + | [[:category:Payments|Connect payment gateways]] |
| − | [[:Category: | + | [[Stripe|Connect Stripe]] |
| + | |||
| + | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | ||
| + | |||
| + | [[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-friends}} </span> Guest Management</h4> |
[[:category:Guests|Guest database]] | [[:category:Guests|Guest database]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | |
| + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user}} </span> User Account</h4> | ||
[[:category:Sub_Account|User management and multiple log-ins]] | [[:category:Sub_Account|User management and multiple log-ins]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4> |
[[Facebook_App:_Install_the_App|Facebook app]] | [[Facebook_App:_Install_the_App|Facebook app]] | ||
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[[:category:API|API]] | [[:category:API|API]] | ||
| + | </div> | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:sync-alt}} </span> Channel Management</h4> |
[[:category:Channel_Manager|How the channel manager works]] | [[:category:Channel_Manager|How the channel manager works]] | ||
| − | [[ | + | [[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]] |
| − | [[:category: | + | [[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]] |
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | ||
| − | [[ | + | [[:category:rooms|Rooms and room types ]] |
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-cog}} </span> Troubleshooting</h4> |
| − | [[:category: | + | [[:category:Prices|Booking page shows no availability]] |
[[Outgoing_Email|Emails to guests do not send]] | [[Outgoing_Email|Emails to guests do not send]] | ||
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| − | <h4 style="padding: 5px; text-align: center; | + | <h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:code}} </span> Developer options</h4> |
[[:category:API|API]] | [[:category:API|API]] | ||
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<div style="clear: both;"></div> | <div style="clear: both;"></div> | ||
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| + | <div style="border: 1px solid;"> | ||
| + | <h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]]. | ||
| + | </div> | ||
| + | |||
| + | </div> | ||
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| + | <div style=""> | ||
| + | <h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br> | ||
| + | <span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3> | ||
| + | </div> | ||
Revision as of 17:51, 21 March 2024
1 Beds24 Support Center
1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.
1.2 Webinars all upcoming and past webinars.
1.2.1 Getting Started
Setup guide for all property types
Apartment and self catering specific functions
Hostel, dorms, retreats specific functions
1.2.2 Daily Use
How to use and customize the Calendar
How to use and customize the Dashboard
Access credit card details Check prices
Close rooms or rates at a channel
1.2.3 Booking Engine and Widgets
Customise information your guests submit with their booking
Multiple offers for packages or different price options
1.2.4 Prices
Offer different price options or packages
Fill gaps resulting from minimum stays
Special prices for specific referer
Internal prices which are only available in the control panel
Offer extras, tours, activities
1.2.5 Availability
Make availability of one room dependent on another
Virtual and linked rooms / sell a room under multiple layouts
Fill gaps/sell remaining nights
1.2.6 Automation
Automatically sync with channels
1.2.7 Advanced Selling Options
Multiple configuration setup to sell rooms at different constellations/shared inventory
1.2.8 Bookings
1.2.9 Communication
1.2.10 Payments from Guests
Manage payments and pending payments
1.2.11 Guest Management
Automatically collect reviews from Tripadvisor
1.2.12 User Account
User management and multiple log-ins
1.2.13 Apps, Plugins, Extentions
1.2.14 Channel Management
Set up instructions for channels
Close rooms or rates at a channel
1.2.15 Troubleshooting
Booking page shows no availability
No Email notifications on new bookings
Guest made a payment but booking shows cancelled
Potential Issues: "Multiple bookings in Unit"
You dont have permission to access control2.php on this server
Error messages from Booking.com
Error messages from Hostelworld
Error messages from other channels
