Difference between revisions of "Main Page"

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__NOTOC__
 
__NOTOC__
  
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<div class="col-12">
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<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
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<div class="jumbotron"  style="margin-top: 5px;"  >
 
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<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
 
−
</h1>
 
  
 +
<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
 +
</h3>
 +
<h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 180%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
 +
</h3>
  
−
<div style="clear: both;"></div>
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<div class="startbox">
−
<div class="col-3">
 
−
<div style="0 10px 0 10px;">
 
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<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
−
This support wiki contains the full documentation.
 
−
</div>
 
−
</div>
 
  
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
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<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:home}}  </span>   Getting Started</h4>
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[[videos|Video]] tutorials.
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[[Introduction|How the System Works]]
−
</div>
 
−
</div>
 
  
−
<div class="col-3">
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[[Do_the_initial_Setup|Setup guide for all property types]]
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<div style="padding: 0 10px 0 10px;">
 
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<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 
−
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
 
−
</div>
 
−
</div>
 
  
−
<div class="col-3">
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
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<div style="padding: 0 10px 0 10px;">
 
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<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
 
−
Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket].
 
−
</div>
 
−
</div>
 
  
−
<div style="clear: both;"></div>
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[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
−
</div>
 
  
 +
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
  
−
<span class="" style="color: #f3e504; font-size: 400%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
 
  
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</div>
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[[Questions_and_Answers|Frequently asked questions]]
  
−
 
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[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
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<div class="col-12">
 
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<div style="padding: 0 20px 0 20px;">
 
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</div>
 
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<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
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</div>
 
−
 
 
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<div style="clear: both;"></div>
 
−
 
 
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<div class="col-3">
 
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<div style="padding: 0 10px 0 10px;">
 
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}}  </span>  Getting Started</h4>
 
−
[[:category:Introduction|How the System Works]]
 
−
 
 
−
[[Do_the_initial_Setup|Setup guide]]
 
−
 
 
−
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 
−
 
 
−
[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
 
−
 
 
−
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 
−
 
 
−
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
 
−
 
 
−
[[Import_existing_bookings|Import existing bookings]]
 
  
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 
to sell room at different constellations and make availability dependent]]
 
to sell room at different constellations and make availability dependent]]
  
−
[[Questions_and_Answers|Frequently asked questions]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
  
  
  
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
  
−
'''[[Tips_and_tricks|Tips and ideas]]'''
+
'''[[Tips_and_tricks|Tips and ideas collection]]'''
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
  
−
[[:category:Invoice|Invoicing]]
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[[:category:Bookings|Check-in and check-out]]
−
 
 
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[[:category:Bookings|Check guests in and check guests out]]
 
  
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[[:category:Calendar|Use the calendar]]
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[[:category:Calendar|How to use and customize the Calendar]]
  
−
[[:category:Dashboard|Use the dashboard]]
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[[:category:Dashboard|How to use  and customize the Dashboard]]
  
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
−
 
+
[[:Category:Prices#Check_Prices|Check prices]]
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[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
−
[[:Category:Prices#Check_Prices|Check prices]]
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[[:category:Invoice|Invoicing]]
  
−
[[:category:Calendar#Diary_Function|Use the diary function]]
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[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
  
−
[[:category:Reports|Generate reports]]
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[[Make_notes|Notes & Task function]]
  
−
[[Proposal_or_quote|Send proposal or quote]]
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[[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]]
  
−
[[Make_notes|Keep notes]]
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[[:category:Reports|Reports]]
  
−
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
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[[Proposal_or_quote|Send proposal or quote]]
  
 
[[:category:Troubleshooting|Troubleshooting]]
 
[[:category:Troubleshooting|Troubleshooting]]
  
  
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
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<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span>  Prices</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span>  Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
 +
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
 
[[Discounts|Discount options]]
 
[[Discounts|Discount options]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
  
−
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
+
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 +
 
 +
[[:category:Dynamic_Prices|Dynamic Prices]]
  
 
[[:category:Prices|Use a multiplier]]
 
[[:category:Prices|Use a multiplier]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
−
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
+
[[:category:Agents|Special prices for agents]]
 +
 
 +
[[:category:Discounts|Special prices for specific referer]]
  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span>  Availability</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span>  Availability</h4>
−
[[:category:Prices_and_Availability|Availability]]
+
[[:category:Prices|Availability]]
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
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−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span>  Automation</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span>  Automation</h4>
  
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[:category:Channel_Manager|Automatically sync with channels]]
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[[Auto_Actions|Automated Emails]]
 
[[Auto_Actions|Automated Emails]]
  
 +
[[:category:Self-Check-in|Self Check-in]]
  
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
+
 
 +
<h4 style="padding: 5px; text-align: center; "><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
  
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
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<div class="col-3">
 
<div class="col-3">
  
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}}  </span>  Bookings</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:bed}}  </span>  Bookings</h4>
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
  
−
[[Host_Notifications|Notifications to hosts]]
+
[[Corporate_Guests|Corporate guests]]
  
−
[[:category:Invoice|Invoice]]
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[[Export_Bookings|Export bookings]]
  
−
[[:category:Payment_Collection|Payment gateways]]
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[[Group_Bookings|Group bookings]]
  
−
[[:category:Payments|Collect payments from guests]]
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[[:category:Invoice|Invoice]]
−
 
 
−
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
  
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
  
−
[[Export_Bookings|Export bookings]]
+
[[Host_Notifications|Notifications to hosts]]
  
−
[[Group_Bookings|Group bookings]]
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[[:category:Reviews|Reviews]]
  
 
[[:category:Reports|Reports]]
 
[[:category:Reports|Reports]]
  
  
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
  
 
[[:Category:Messaging|Communication via Beds24]]
 
[[:Category:Messaging|Communication via Beds24]]
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−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from guests</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
−
[[:category:Payment_Collection|Payment collection overview]]
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[[:category:Payments|Collect payments from guests]]
 +
 
 +
[[:category:Payments|Connect payment gateways]]
 +
 
 +
[[Stripe|Connect Stripe]]
  
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[[:Category:Payment_Collection#Payment_Options|Payment options and gateways]]
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
  
−
[[:Category:Payment_Collection#Create_and_manage_pending_payments|Manage payments and pending payments]]
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
  
−
[[Stripe|Connect Stripe]]
 
  
  
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span>  Guest Management</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span>  Guest Management</h4>
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
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 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
 
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|User management and multiple log-ins]]
  
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−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
  
 
[[Facebook_App:_Install_the_App|Facebook app]]
 
[[Facebook_App:_Install_the_App|Facebook app]]
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[[:category:API|API]]
 
[[:category:API|API]]
 +
</div>
  
−
 
−
</div>
 
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
 
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager|How the channel manager works]]
  
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[[Channel_Manager_Capabilities|Channel manager capabilities]]
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[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
  
−
[[:category:Set_up_Instructions|Set up instructions for channels]]
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[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
  
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
−
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
+
[[:category:rooms|Rooms and room types ]]
  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
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−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
−
[[:category:Prices_and_Availability|Booking page shows no availability]]
+
[[:category:Prices|Booking page shows no availability]]
  
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[Outgoing_Email|Emails to guests do not send]]
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−
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}}  </span>  Developer options</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:code}}  </span>  Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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<div style="clear: both;"></div>
 
<div style="clear: both;"></div>
 +
 +
<div style="border: 1px solid;">
 +
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 +
</div>
 +
 +
</div>
 +
 +
<div style="">
 +
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
 +
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
 +
</div>

Revision as of 17:51, 21 March 2024


1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Webinars all upcoming and past webinars.

1.2.1 Getting Started

How the System Works

Setup guide for all property types

Apartment and self catering specific functions

Managing multiple properties

Hostel, dorms, retreats specific functions


Frequently asked questions

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Owner management


1.2.2 Daily Use

Tips and ideas collection

Add and manage bookings

Check-in and check-out

How to use and customize the Calendar

How to use and customize the Dashboard

Access credit card details Check prices

Close rooms

Close rooms or rates at a channel

Invoicing

Housekeeping, cleaning

Notes & Task function

Mobile use

Reports

Send proposal or quote

Troubleshooting


1.2.3 Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets



1.2.8 Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Corporate guests

Export bookings

Group bookings

Invoice

Mark bookings

Notifications to hosts

Reviews

Reports


1.2.9 Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS


1.2.10 Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments


1.2.11 Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor


1.2.12 User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24


1.2.13 Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

1.2.14 Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels


1.2.15 Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels


1.2.16 Developer options

API

Custom solutions

Custom widgets

1.3 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.

Retrieved from "https://wiki.beds24.com/index.php?title=Main_Page&oldid=24731"