Difference between revisions of "Main Page"

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__NOTOC__
 
__NOTOC__
  
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<div class="col-12">
+
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
−
<div class="jumbotron"  style="margin-top: 5px;"  >
 
−
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via following channels:
 
−
</h1>
 
  
 +
<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
 +
</h3>
 +
<h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 180%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
 +
</h3>
  
−
<div style="clear: both;"></div>
+
<div class="startbox">
−
<div class="col-3">
 
−
<div style="0 10px 0 10px;">
 
−
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
−
This support wiki contains the full documentation.
 
−
</div>
 
−
</div>
 
  
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
−
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Tutorials</h3>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:home}}  </span>   Getting Started</h4>
−
Step-by-step setup [[:category:How_to|tutorials and instructions]]
+
[[Introduction|How the System Works]]
−
</div>
+
 
−
</div>
+
[[Do_the_initial_Setup|Setup guide for all property types]]
 +
 
 +
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
 +
 
 +
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
 +
 
 +
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
 +
 
 +
 
 +
[[Questions_and_Answers|Frequently asked questions]]
 +
 
 +
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 +
to sell room at different constellations and make availability dependent]]
 +
 
 +
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
  
−
<div class="col-3">
+
'''[[Tips_and_tricks|Tips and ideas collection]]'''
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<div style="padding: 0 10px 0 10px;">
 
−
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 
−
[[videos|Video]] tutorials.
 
−
</div>
 
−
</div>
 
  
−
<div class="col-3">
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[[:category:Bookings|Add and manage bookings]]
−
<div style="padding: 0 10px 0 10px;">
 
−
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>
 
−
Browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
 
−
</div>
 
−
</div>
 
−
<div style="clear: both;"></div>
 
−
</div>
 
  
−
</div>
+
[[:category:Bookings|Check-in and check-out]]
  
 +
[[:category:Calendar|How to use and customize the Calendar]]
  
−
<div class="col-12">
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[[:category:Dashboard|How to use  and customize the Dashboard]]
−
<div style="padding: 0 20px 0 20px;">
 
−
</div>
 
−
<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
−
</div>
 
  
−
<div style="clear: both;"></div>
+
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
[[:Category:Prices#Check_Prices|Check prices]]
  
−
<div class="col-3">
+
[[Close_Rooms|Close rooms]]
−
<div style="padding: 0 10px 0 10px;">
 
−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
 
−
[[:category:Introduction|How the System Works]]
 
  
−
[http://www.beds24.com/wizard/index.php Setup wizards]  
+
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
−
[[Do_the_initial_Setup|Setup guide]]
+
[[:category:Invoice|Invoicing]]
  
−
[[Quick_Setup|Quick setup]]
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[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
  
−
[[Apartment_and_Self_Catering_Set_up|Apartement and self catering set up]]
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[[Make_notes|Notes & Task function]]
  
−
[[Hostel_%26_Retreat_Setup|Hostel & retreat setup]]
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[[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]]
  
−
[[Multiple_Properties_with_Master_account_and_Individual_Logins | Setup multiple properties ]]
+
[[:category:Reports|Reports]]
  
−
[[Questions_and_Answers|Questions and answers]]
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[[Proposal_or_quote|Send proposal or quote]]
  
 +
[[:category:Troubleshooting|Troubleshooting]]
  
  
−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span> Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
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[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
  
−
[[Make_Your_Own_Booking_Widget|Custom widgets]]
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[[:category:Widgets|Generate widgets]]
  
−
[[:category:Wordpress|Use the Wordpress Plugin]]
 
  
−
[[Facebook_App:_Install_the_App|Facebook app]]
 
−
 
−
[[Private_Label_Booking_Page|Private label booking page]]
 
  
 
</div>
 
</div>
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<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices and Availability</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span> Prices</h4>
−
[[:category:Prices_and_Availability|Availability]]
 
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
 +
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
 
[[Discounts|Discount options]]
 
[[Discounts|Discount options]]
  
 
[[Seasonal_Prices|Seasonal prices]]
 
[[Seasonal_Prices|Seasonal prices]]
 +
 +
[[Last-Minute_Prices|Last-Minute prices]]
  
 
[[Occupancy Based Prices|Occupancy based prices]]
 
[[Occupancy Based Prices|Occupancy based prices]]
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[[Weekly_Prices|Weekly Prices]]
 
[[Weekly_Prices|Weekly Prices]]
  
−
[[Minimum_Stay|Minimum stays]]
+
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 +
 
 +
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 +
 
 +
[[:category:Dynamic_Prices|Dynamic Prices]]
 +
 
 +
[[:category:Prices|Use a multiplier]]
  
−
[[Weekend_and_Weekday_Rates|Weekend and Weekday Rates]]
+
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 +
 
 +
[[Offers|Offer different price options or packages]]
  
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
−
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
+
[[:category:Agents|Special prices for agents]]
 +
 
 +
[[:category:Discounts|Special prices for specific referer]]
 +
 
 +
[[Internal_Prices|Internal prices which are only available in the control panel]]
 +
 
 +
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 +
 
 +
[[tax|Taxes]]
 +
 
 +
[[Prices_including_cleaning_fees|Cleaning Fee]]
 +
 
 +
 
 +
</div>
 +
 
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span>  Availability</h4>
 +
[[:category:Prices|Availability]]
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
  
−
[[:category:Virtual_Rooms_and_Dependencies|Make availability of one room dependent on another]]
+
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
  
−
[[:category:Virtual_Rooms_and_Dependencies|Virtual and linked rooms]]
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[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
  
−
[[Sell_Extras_like_Activities_or_Car_Rental|Offer Extras, Tours, Activities]]
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[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
  
  
  
−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span> Automation</h4>
  
−
[[:category:Bookings|Manage bookings]]
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[[:category:Channel_Manager|Automatically sync with channels]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
 
 +
[[Auto_Actions|Auto Action for bookings]]
 +
 
 +
[[Auto_Actions|Automated Emails]]
 +
 
 +
[[:category:Self-Check-in|Self Check-in]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; "><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 +
 
 +
[[Upsell_Items|Sell extras]]
 +
 
 +
[[Voucher_Codes|Use voucher codes]]
 +
 
 +
[[Offers|Offer multiple price/booking options]]
 +
 
 +
[[Gift_Vouchers|Offer gift certificates]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
</div>
 +
 
 +
 
 +
</div>
 +
<div class="col-3">
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:bed}}  </span>  Bookings</h4>
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
  
 
[[:category:Booking_Rules|Booking rules]]
 
[[:category:Booking_Rules|Booking rules]]
  
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 +
 +
[[Corporate_Guests|Corporate guests]]
 +
 +
[[Export_Bookings|Export bookings]]
 +
 +
[[Group_Bookings|Group bookings]]
 +
 +
[[:category:Invoice|Invoice]]
 +
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
  
 
[[Host_Notifications|Notifications to hosts]]
 
[[Host_Notifications|Notifications to hosts]]
  
−
[[:category:Invoice|Invoice]]
+
[[:category:Reviews|Reviews]]
 +
 
 +
[[:category:Reports|Reports]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
 +
 
 +
[[:Category:Messaging|Communication via Beds24]]
 +
 
 +
[[:Category:Confirmation_Messages| Confirmations to guests]]
 +
 
 +
[[Host_Notifications| Notifications to hosts]]
 +
 
 +
[[Auto_Actions| Automated Email and SMS]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
 +
[[:category:Payments|Collect payments from guests]]
 +
 
 +
[[:category:Payments|Connect payment gateways]]
 +
 
 +
[[Stripe|Connect Stripe]]
  
−
[[Receive_Payments_from_Guests|Payment gateways]]
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
  
−
[[Receive_Payments_from_Guests|Receive payments from guests]]
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
  
−
[[View_Credit_Card_Details|View credit card details]]
 
  
−
[[Export_Bookings|Export bookings]]
 
  
−
[[:category:Reports|Reports]]
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span> Guest Management</h4>
−
</div>
 
−
</div>
 
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<div class="col-3">
 
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<div style="padding: 0 10px 0 10px;">
 
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
 
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
+
 
−
[[:category:Sub_Account|Multiple log-ins]]
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
 +
[[:category:Sub_Account|User management and multiple log-ins]]
 +
 
 +
[[:category:Sub_Account|Sub Accounts]]
 +
 
 +
[[Billing|View usage fees]]
  
 
[[Billing|Payments to Beds24]]
 
[[Billing|Payments to Beds24]]
  
  
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
 +
 +
[[Facebook_App:_Install_the_App|Facebook app]]
 +
 +
[[:category:Wordpress|Use the Wordpress Plugin]]
 +
 +
[[:category:Apps|Other Apps and Integrations]]
 +
 +
[[:category:API|API]]
 +
</div>
 +
 +
<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
 +
[[:category:Channel_Manager|How the channel manager works]]
  
−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
+
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
−
[[:category:Prices_and_Availability|Booking page shows no availability]]
+
 
 +
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 
 +
[[:category:rooms|Rooms and room types ]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span> Troubleshooting</h4>
 +
[[:category:Prices|Booking page shows no availability]]
  
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[Outgoing_Email|Emails to guests do not send]]
  
−
[[:category:Messaging|Can not send manual Emails]]
+
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
  
−
[[:category:Messaging|Manual Emails are cut off]]
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[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
  
−
[[Auto_Actions|Auto Action did not send]]
+
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
  
−
[[Host_Notifications|No Email notifications on new bookings]]
+
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
  
−
[[Agoda.com|Error messages from Agoda]]
+
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
  
−
[[Booking.com_XML|Error messages from Booking.com]]
+
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
  
−
[[Expedia.com|Error messages from Expedia]]
+
[[Overbooking|Overbooking]]
  
 +
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
  
−
</div>
+
[[Agoda.com|Error messages from Agoda]]
−
</div>
 
−
<div class="col-3">
 
−
<div style="padding: 0 10px 0 10px;">
 
−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
 
−
[[:category:Channel_Manager|How the channel channel manager works]]
 
  
−
[[Channel_Manager_Capabilities|Channel Manager Capabilities]]
+
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
−
[[:category:Set_up_Instructions|Set up Instructions for Channels]]
+
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
  
−
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
+
[[Expedia.com#Common_Errors|Error messages from Expedia]]
−
 
 
−
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
 
  
−
[[:category:Error_Messages_from_Channels|Error messages from Channels]]
+
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
  
 +
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
  
  
−
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:code}}  </span> Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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<div style="clear: both;"></div>
 
<div style="clear: both;"></div>
 +
 +
<div style="border: 1px solid;">
 +
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 +
</div>
 +
 +
</div>
 +
 +
<div style="">
 +
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
 +
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
 +
</div>

Revision as of 17:51, 21 March 2024


1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Webinars all upcoming and past webinars.

1.2.1 Getting Started

How the System Works

Setup guide for all property types

Apartment and self catering specific functions

Managing multiple properties

Hostel, dorms, retreats specific functions


Frequently asked questions

Import existing bookings

Multiple configuration setup to sell room at different constellations and make availability dependent

Owner management


1.2.2 Daily Use

Tips and ideas collection

Add and manage bookings

Check-in and check-out

How to use and customize the Calendar

How to use and customize the Dashboard

Access credit card details Check prices

Close rooms

Close rooms or rates at a channel

Invoicing

Housekeeping, cleaning

Notes & Task function

Mobile use

Reports

Send proposal or quote

Troubleshooting


1.2.3 Booking Engine and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets



1.2.8 Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Corporate guests

Export bookings

Group bookings

Invoice

Mark bookings

Notifications to hosts

Reviews

Reports


1.2.9 Communication

Communication via Beds24

Confirmations to guests

Notifications to hosts

Automated Email and SMS


1.2.10 Payments from Guests

Collect payments from guests

Connect payment gateways

Connect Stripe

Access credit card details

Manage payments and pending payments


1.2.11 Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor


1.2.12 User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24


1.2.13 Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API

1.2.14 Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels


1.2.15 Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels


1.2.16 Developer options

API

Custom solutions

Custom widgets

1.3 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.

Retrieved from "https://wiki.beds24.com/index.php?title=Main_Page&oldid=24731"