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<h1 style="text-align: center;">Beds24 Support Center</h1>
  
Consult the [//meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
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<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
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</h3>
  
== Getting started ==
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<h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3>
* [//www.mediawiki.org/wiki/Manual:Configuration_settings Configuration settings list]
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* [//www.mediawiki.org/wiki/Manual:FAQ MediaWiki FAQ]
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<div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;">
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
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<h2 style="text-align:center">Covid-19 - Toolbox </h2>
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<span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
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</div>
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<div class="col-3">
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<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:home}}  </span>  Getting Started</h4>
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[[Introduction|How the System Works]]
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[[Do_the_initial_Setup|Setup guide]]
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
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[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
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[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
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[[Import_existing_bookings|Import existing bookings]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
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to sell room at different constellations and make availability dependent]]
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[[Questions_and_Answers|Frequently asked questions]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
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'''[[Tips_and_tricks|Tips and ideas]]'''
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[[:category:Bookings|Add and manage bookings]]
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[[:category:Invoice|Invoicing]]
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[[:category:Bookings|Check guests in and check guests out]]
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[[:category:Calendar|Use the calendar]]
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[[:category:Dashboard|Use the dashboard]]
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
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[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
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[[Close_Rooms|Close rooms]]
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
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[[:Category:Prices#Check_Prices|Check prices]]
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[[:category:Calendar#Diary_Function|Use the diary function]]
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[[:category:Reports|Generate reports]]
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[[Proposal_or_quote|Send proposal or quote]]
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[[Make_notes|Keep notes]]
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[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
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[[:category:Troubleshooting|Troubleshooting]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
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[[:category:Booking_Page|Customise booking page]]
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[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
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[[languages|Multiple languages]]
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[[Offers|Multiple offers for packages or different price options]]
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[[Sell_Rooms_with_Priority|Sell rooms with priority]]
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[[:category:Widgets|Generate widgets]]
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</div>
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</div>
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<div class="col-3">
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<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span>  Prices</h4>
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[[:category:Prices|Set prices]]
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[[Discounts|Discount options]]
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[[Seasonal_Prices|Seasonal prices]]
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[[Last-Minute_Prices|Last-Minute prices]]
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[[Occupancy Based Prices|Occupancy based prices]]
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[[Weekly_Prices|Weekly Prices]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
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[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
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[[:category:Dynamic_Prices|Dynamic Prices]]
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[[:category:Prices|Use a multiplier]]
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[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
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[[Offers|Offer different price options or packages]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
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[[:category:Agents|Special rates for agents]]
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[[:category:Discounts|Special rates for specific referer]]
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[[Internal_Prices|Internal prices which are only available in the control panel]]
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[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
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[[tax|Taxes]]
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[[Prices_including_cleaning_fees|Cleaning Fee]]
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</div>
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<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span>  Availability</h4>
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[[:category:Prices_and_Availability|Availability]]
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[[Close_Rooms|Close rooms]]
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[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
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[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
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[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span>  Automation</h4>
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[[:category:Channel_Manager|Automatically sync with channels]]
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[[Yield_Optimiser|Yield Optimiser]]
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[[Auto_Actions|Auto Action for bookings]]
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[[Auto_Actions|Automated Emails]]
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[[:category:Self-Check-in|Self Check-in]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
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[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
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[[Auto_Top_up_rooms|Auto top up rooms]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
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[[Upsell_Items|Sell extras]]
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[[Voucher_Codes|Use voucher codes]]
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[[Offers|Offer multiple price/booking options]]
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[[Gift_Vouchers|Offer gift certificates]]
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[[Yield_Optimiser|Yield Optimiser]]
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</div>
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</div>
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<div class="col-3">
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:bed}}  </span>  Bookings</h4>
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[[:category:Bookings|Add and manage bookings]]
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[[:category:Booking_Rules|Booking rules]]
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[[:category:Confirmation_Messages|Confirmations to guests]]
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[[Host_Notifications|Notifications to hosts]]
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[[:category:Invoice|Invoice]]
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[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
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[[Export_Bookings|Export bookings]]
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[[Group_Bookings|Group bookings]]
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[[Corporate_Guests|Corporate guests]]
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[[:category:Reports|Reports]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
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[[:Category:Messaging|Communication via Beds24]]
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[[:Category:Confirmation_Messages| Confirmations to guests]]
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[[Host_Notifications| Notifications to hosts]]
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[[Auto_Actions| Automated Email and SMS]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
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[[:category:Payments|Collect payments from guests]]
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[[:category:Payments|Connect payment gateways]]
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[[Stripe|Connect Stripe]]
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span>  Guest Management</h4>
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[[:category:Guests|Guest database]]
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[[:category:Messaging|Communication with guests]]
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[[Auto_Actions|Automatic Emails]]
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[[Guest_Registration_Form|Guest registration form]]
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[[:category:Invoices|Invoices]]
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[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
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[[:category:Sub_Account|User management and multiple log-ins]]
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[[:category:Sub_Account|Sub Accounts]]
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[[Billing|View usage fees]]
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[[Billing|Payments to Beds24]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
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[[Facebook_App:_Install_the_App|Facebook app]]
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[[:category:Wordpress|Use the Wordpress Plugin]]
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[[:category:Apps|Other Apps and Integrations]]
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[[:category:API|API]]
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</div>
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<div class="col-3">
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<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
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[[:category:Channel_Manager|How the channel manager works]]
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[[Channel_Manager_Capabilities|Channel manager capabilities]]
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[[:category:Set_up_Instructions|Set up instructions for channels]]
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[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
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[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
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[[:category:Error_Messages_from_Channels|Error messages from channels]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span>  Troubleshooting</h4>
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[[:category:Prices_and_Availability|Booking page shows no availability]]
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[[Outgoing_Email|Emails to guests do not send]]
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[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
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[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
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[[Auto_Actions#Troubleshooting|Auto Action did not send]]
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[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
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[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
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[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
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[[Overbooking|Overbooking]]
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[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
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[[Agoda.com|Error messages from Agoda]]
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
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[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
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[[Expedia.com#Common_Errors|Error messages from Expedia]]
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[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
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[[:category:Error_Messages_from_Channels|Error messages from other channels]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >{{#fas:code}}  </span>  Developer options</h4>
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[[:category:API|API]]
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[[:category:Developers |Custom solutions]]
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[[Make_Your_Own_Booking_Widget|Custom widgets]]
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</div>
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</div>
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<div style="clear: both;"></div>
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
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<div style="">
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<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
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<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
 +
</div>

Latest revision as of 11:21, 19 November 2020

1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right


1.3 Covid-19 - Toolbox

For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.

1.3.17 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.