Category:Bookings

Bookings are entered into the system by the following methods:

• online by your guest using the availability calendars, booking buttons and booking page.
• manually by yourself.
• imported from other channels by the channel synchroniser.

Manage your Bookings in BOOKINGS .

After clicking on BOOKINGS in the top menue you will see your bookings in a a CALENDAR view or LIST view. By default you will see all bookings from today.

You can use the selector to view only certain bookings.

Add a new booking: Click on the ADD BOOKING Button on the top right. Alternatively you can add bookings in DASHBORARD -> ROOM GRID under INVENTORY

Edit a booking: You can edit a booking by clicking on it to open the booking in a popup.

The envelope icons in the top right of the booking popup let you send out the standard e-mails you have defined under SETTINGS -> COMMUNICATION

Content

• Status
• Room
• First Night - arrival date
• Last Night - departure date
• First Name
• Last Name
• Arrival Time
• Email
• Telephone
• Mobile
• Fax
• Adults
• Children
• Address
• Price
• Rate Description -This is a description of the rate that was quoted for this booking. This is generated by the system and includes the room price and any extras the guest has booked.
• Credit Card details of the card used: Card Type, Card Holder, Card Number, Card Expiry, Card CCV
• Referrer - Links to your booking page may contain a referer field in the form referer=yourtext Yourtext is displayed here, this allows you to monitor the originating source of your bookings.
• Time Entered - date and time the booking was made
• IP Address -This is the IP address of the computer used to make the booking. IP addresses can be used to identify the location of the computer and with help from the internet service provider the actual user who make the booking
• Language - if you use multiple languages this will show which language the booking was made in.

• Guest Comments - Comments your guest made when booking
• Notes - room for your notes
• Custom questions - the answers to the custom questions you defined

• Invoice - Invoice The invoice keeps track of the balance owing from the guest. The information from your guests online booking has been added automatically.

You may enter more charges and payments manually.

Enter chargeable items as a positive number and payments as a negative number. Click Recalculate to update the balance and enter a blank new row.

To remove an item check the remove box and click Recalculate.

The balance will be calculated and displayed for this booking in the booking summary.

The invoice can also be printed with a message you can specify under SETTINGS -> COMMUNICATION -> INVOICE

The Booking Flag can be used to flag bookings that require special attention. The flag text is displayed with the other booking fields within the control panel and the [FLAG] template variable can be used to display this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view.