Difference between revisions of "Category:Channel Manager"

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[[Category:Settings]]
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[[Category:How to]]
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[[Category:Channel_Manager_and_API]]
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[[Category:Getting_Started]]
 
[[Category:Automation]]
 
[[Category:Automation]]
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  ''This page is about the menu SETTINGS->CHANNEL MANAGER''
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[[Category:Apps]]
 +
<div class="heading">Channel Manager</div>
 +
  This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER and explains how the channel manager works.
 
__TOC__
 
__TOC__
−
== How the Channel Manager works ==
+
=Summary=
−
The Channel Manager allows individual properties or agencies managing multiple properties to keep inventory up-to-date in real time at our channel partners, allowing hosts to use and get the most out of multiple on-line booking channels without the hassle of constantly signing-in and updating all of them individually each time a booking is made (or cancelled) via one of them.
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<div class="summarybox">
 +
'''Two-way API connections''' with all leading OTAs allow you to export prices and availability and import bookings instantly.
  
−
Two-Way XML connections with Booking.com, Expedia, Agoda, Hostelworld and many more leading OTA`s export prices and inventory and import bookings instantly.
+
We also offer '''content management and listing creation''' with selected OTAs including Airbnb, Booking.com and Vrbo, as well as many convenience features such as '''reporting, review management and messaging'''.  
  
−
[[File:hotel-channel-manager.png|center|600px]]
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The  '''iCal import and an iCal export-functions'''  allow  two-way connections via iCal for channels without an API connection.
 +
 
 +
There is a '''dedicated help page for each channel''' with information on the capabilities of the connection and setup instructions.</div>
 +
 
 +
= How the Channel Manager works =
 +
The Channel Manager keeps inventory up-to-date in real time at our channel partners, allowing hosts to use and get the most out of multiple on-line booking channels without the hassle of constantly signing-in and updating all of them individually each time a booking is made (or cancelled) via one of them.
 +
 
 +
[[File:explainer.gif|center|400px]]
  
 
'''A basic example for how it works''':
 
'''A basic example for how it works''':
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Lets say your are a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your web site. Both your website and the booking channels can sell 2 rooms. If you get a booking on your web site the system automatically reduces the inventory to 1 room. It sends the new inventory information to the booking channels so so only one more room can be sold.
 
Lets say your are a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your web site. Both your website and the booking channels can sell 2 rooms. If you get a booking on your web site the system automatically reduces the inventory to 1 room. It sends the new inventory information to the booking channels so so only one more room can be sold.
  
−
It works the same the other way around. If you get another booking through a booking channel this information gets sent to the system. The inventory gets reduced to 0 rooms. Now your rooms are fully booked and both your webdsite and the booking channels will show no availability.  
+
It works the same the other way around. If you get another booking through a booking channel this information gets sent to the system. The inventory gets reduced to 0 rooms. Now your rooms are fully booked and both your website and the booking channels will show no availability.
 +
 
 +
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>After you activate the channel manger Beds24 will be the master calendar maintaining the live master version of your availability and export this to all the sites, updating them as new bookings are taken.
 +
 
 +
=  Before you connect channels=
 +
*Set up your [[Do_the_initial_Setup|rooms]]. If you are selling rooms in different constellations on booking channels you might need [[Combine_individual_rooms_into_a_roomtype|virtual rooms]].
 +
*Set up [[Setting_Prices_for_Booking_Channels|prices]].
 +
*Read our [https://beds24.com/legal.html User Agreement] and in particular the liability section.
 +
 
 +
== Import existing bookings==
 +
Before your activate a connection make sure your prices and inventory are set up correctly. The channel manger can only import bookings from the time the connection was activated. If you have previous or other bookings outside the Beds24 system you have these options:
 +
 
 +
*For some channels we can import upcoming bookings. If this is possible you will find information about this in the channel specific set up instructions.
 +
*To block booked dates go to the CALENDAR in your control panel and change the inventory for the dates you have bookings for.
 +
*If you need the booking details in Beds24 will need to enter the bookings manually. If you are comfortable working with .csv files you can import data into Beds24 using our API (https://api.beds24.com).
  
−
To some channels we can also send pictures and descriptions.  
+
= Connection types =
 +
== 2-Way API connections ==
 +
The channel manager offers certified 2-way API connections and is preferred partner with leading OTAs.  
  
−
The Ical sync updates all calendars which support the widely used Ical format including Google calendar, outlook and many rental portals.  
+
<div style="display:none"><ul>
 +
<li style="display: inline-block; vertical-align: top;">[[File:airbnb_partner.png|center|200px]]
 +
</li>
 +
<li style="display: inline-block; vertical-align: top;">[[File:Booking_preferred.png|center|200px]]
 +
</li>
 +
<li style="display: inline-block; vertical-align: top;">[[File:vrbo_preferred.png|center|200px]]
 +
</li>
 +
</ul>
 +
</div>
  
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[[Channel_Manager_Capabilities|The capabilities of the connection depend on the channel]].
+
Depending on  capabilities of the connection we can send availability, one price or multiple prices. For some channels we can even sent content like descriptions or pictures and create listings. This table gives an
 +
[[Channel_Manager_Capabilities|overview on the capabilities for each connected channel]].
  
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== Set up ==
+
===Set up ===
 
To use the channel manger you need accounts with the booking channels you want to use and connect them to the channel manager account.  
 
To use the channel manger you need accounts with the booking channels you want to use and connect them to the channel manager account.  
  
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Before you connect channels:
+
The process to activate a channel varies, but for most you will need to enter credentials. Some channels, like Booking.com, Agoda and Expedia, require you to initiate the connection yourself in their Extranet and others have an approval process. Go to {{#fas:cog}} (SETTINGS) -> CHANNEL MANAGER. After you have selected the channel you want to set up click on HELP (top right menu) to open specific set up instructions for the channel you wan to use.
−
*Set up your [[Do_the_initial_Setup|rooms]]. If you are selling rooms in different constellations on booking channels you might need [[Combine_individual_rooms_into_a_roomtype|virtual rooms]].
+
 
−
*Set up [[Setting_Prices_for_Booking_Channels|prices]].  
+
=== Mapping===
 +
All rooms you have set on on an OTA need to be mapped to a room in Beds24. OTA rooms that are not mapped to a room in Beds24 can not be updated  will never receive which can cause overbookings.
 +
 
 +
Map Rooms:
 +
*Click on the "Get Code" link next to the room type id setting.
 +
*Choose the channel room id you want to map to each Beds24 room and click on it.
 +
*When the correct room id has copied to the room type id setting, click Save.
 +
[[Image:agoda_room_mapping.png|500px|link=]]
 +
[[Media:agoda_room_mapping.png|view large]]
 +
 
 +
Map Rates
 +
*For some channels you can aor need to map rates or daily prices. See the channel specific help pages for detailed information.
 +
 
 +
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>  Click on the "View Actual Data" Button to check which prices and availability will send.
 +
 
 +
===Adjust Prices===
 +
You have the option to mark your prices up or down to allow for currency conversion for channel commissions.
 +
 
 +
<embedvideo service="youtube">https://youtu.be/zje-E0vCsxw</embedvideo>
 +
 
 +
=== Preferences ===
 +
You can set bulk settings for your Channel Managers in Preferences.
 +
*Export Data = 1 or 2 years, if you want to send prices upto 2 years to the Channels, then as long as you have  prices setup for the Channel, then you can select the appropriate setting here. Please Note :- we can not send 2 years data for all channels, you can see the specifics in the HELP page for each Channel.
 +
 
 +
*Import Channel Collect Payments - If any of your Channels collect payments on your behalf, if you set this = YES, then the details will be imported with the booking.
 +
 
 +
*Deduce language from country - when the guest enters their country, then we can deduce the 2 character language code that will be used if you have created language based messages to be sent to your guests.
 +
 
 +
=== Activation===
 +
Tick all tick boxes and then press SAVE.
 +
 
 +
=== Check Connection===
 +
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section on the channel specific help page why you are receiving the error and how to fix it.
  
−
To set channel management up go to SETTINGS-> CHANNEL MANAGER. After you have selected the channel you want to set up click on HELP (top right menu) to open the set up instructions.
+
=iCal connections =
 +
iCal is a digital file format that allows to synchonize calendar event information. iCals can be shared between different calendar applications.  
  
−
You can enter the required information for each site and turn on synchronisation on a room by room basis. Each site has slightly different requirements and each has a help document explaining exactly what and where to get the information you need. Please read our [https://www.beds24.com/legal.html User Agreement] and in particular the liability section.
+
Our iCal sync updates all calendars which support the widely used iCal format including Google calendar and Outlook. Even though it was not designed for channel management it is now used by many vacation rental sites.  
  
−
Before your activate a connection make sure your rates and inventory are set up correctly. The channel manger can only import bookings from the time the connection was activated. If you have previous or other bookings outside the Beds24 system you have these options:
+
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Use iCal only for channels for which an API connection is not available.  
  
−
*For some channels we import upcoming bookings. If this is possible you will find information about this in the set up instructions.
+
==2-Way synchronization via iCal==
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*To block booked dates go to the CALENDAR in your control panel and change the inventory for the dates you have bookings for.
+
With many channels including Airbnb, VRBO, TripadvisorRentals we offer specially constructed iCal sync option which are 2-way.  
−
*If you need the booking details in Beds24 will need to enter the bookings manually. If you are comfortable working with .csv files you can import data into Beds24 using our API (https://www.beds24.com/api/).  
 
  
−
Once you activate the channel manger Beds24.com will maintain the live master version of your availability and export this to all the sites, updating them as new bookings are taken.
+
For other channels you can use our iCal export to send availability to the calendar and the iCal import to import bookings to Beds24.  
  
−
== FAQ ==
+
= FAQ =
 
=== Will I receive notifications on new bookings?===  
 
=== Will I receive notifications on new bookings?===  
 
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
 
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
  
 
=== Do guests receive a confirmation? ===  
 
=== Do guests receive a confirmation? ===  
−
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
+
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize.  Use the context help (?Icons) in the Auto Action and  on the help page (click on HELP in the top right menu) for further  instructions.
  
 
=== How do I modify or cancel a booking?===
 
=== How do I modify or cancel a booking?===
−
The channel manger can not send changes to bookings to the channel. Any changes or  cancellations have to be made directly in the channel.  Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking.
+
The channel manger can not send changes to bookings to the channel. Any changes or  cancellations have to be made directly in the channel.  Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24).
  
−
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking").
+
If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the  "Details" tab of the booking".
  
 
If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.
 
If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.
  
−
=== How do can I access credit card details?===  
+
=== How can I access credit card details?===  
 
Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]].
 
Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]].
  
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*You have linked rates in the channel.
 
*You have linked rates in the channel.
 
*Your prices are not set up as you expect.
 
*Your prices are not set up as you expect.
−
*The channel manger can not import prices from all channels. If you have set up minimum prices in SETTINGS->PROPERTIES->ROOMS->SETUP the system will use these minimum prices.  
+
*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices.
  
 
=== What is pool allotment?===  
 
=== What is pool allotment?===  
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=== Can I send different availability to channels?===  
 
=== Can I send different availability to channels?===  
−
You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year.
+
Yes. You can limit the availability in  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.
 +
 
 +
<embedvideo service="youtube">https://youtu.be/VEBJNiVwdqE</embedvideo>
  
 
=== What are contracted rooms or base allocation? ===
 
=== What are contracted rooms or base allocation? ===
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=== What do I do when I have a no show?===  
 
=== What do I do when I have a no show?===  
 
To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.
 
To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.
 +
 +
=== Can I send messages to guests in their own language? ===
 +
Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS)  >  BOOKING PAGE  > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
 +
 +
=== I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===
 +
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount'
 +
 +
=== The Channels collect payments on my behalf at the time of booking, how can I see this? ===
 +
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.
 +
 +
=== How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===
 +
If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the  "Details" tab of the booking".
 +
 +
=== Can I have a different invoice for bookings from a certain channel?===
 +
Yes. See [[Invoicees|this help page]] for more information.
 +
 +
= Connected Channels =
 +
This list gives on overview on the channels Beds24 connects to.
 +
 +
Contact channels directly to verify information before making any business decisions.
 +
{| class="wikitable"
 +
| '''Channel'''
 +
|| '''Main Accommodation Types'''   
 +
||'''Key Region Listings'''
 +
||'''Key Region Guests'''
 +
||'''Segment'''
 +
||'''Network'''
 +
||'''Contact/More Information'''
 +
|-
 +
| [[AAtravel.co.nz]]  ||hotels, motels, B&Bs, hostels, vacation rentals  ||  New Zealand||Global || OTA  ||  || https://www.aa.co.nz
 +
|-
 +
| [[Homeaway.com|Abritel]]  ||vacation rentals ||Global  ||Global || OTA||  https://www.homeaway.com/info/about-the-family/ || https://www.homeaway.com
 +
|-
 +
| [[Agoda.com|Agoda]]  ||hotels, motels, B&Bs, hostels, vacation rentals||Global ||Asia || OTA || || https://www.agoda.com
 +
|-
 +
|  [[Agoda.com| Agoda Homes]]  ||vacation rentals||Global ||Asia || OTA || || https://ycs.agoda.com/homes/en-us?cid=1828284
 +
|-
 +
| [[Connect_Airbnb_Account|Airbnb]]  ||vacation rentals, private rooms, boutique hotels ||Global ||Global || OTA||  || https://www.airbnb.com
 +
|-
 +
| [[Atraveo]]  ||vacation rentals ||Global ||Europe || OTA ||  || https://www.atraveo.com
 +
|-
 +
| [[Bedandbreakfast.eu]]  ||B&Bs, vacation rentals||Europe ||Global || OTA ||  || https://www.bedandbreakfast.eu/
 +
|-
 +
| [[Bedandbreakfast.nl]]  ||B&Bs, vacation rentals||Netherlands ||Global || OTA ||  || https://www.bedandbreakfast.eu/
 +
|-
 +
| [[:Category:Booking.com|Booking.com]] ||hotels, B&Bs, hostels, vacation rentals    || Global||Global || OTA  || ||  [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral https://www.booking.com]
 +
|-
 +
| [[bookeasy]]  ||hotels, B&Bs, hostels, vacation rentals, camping || Australia, New Zealand, Indonesia ||Global  || Destination Management ||  || https://www.bookeasy.com
 +
|-
 +
| [[Hometogo_Mapping|Casamiundo]] || Vacation rentals    ||Worldwide||Worldwide||OTS ||via Hometogo||'https://www.casamundo.com
 +
|-
 +
| [[Ctrip]]  ||hotels||Global ||China || OTA ||  || https://www.ctrip.com
 +
|-
 +
| [[Decoloar]]  ||hotels, resorts, hostels, lodges,  inns ||(Latin America, USA ||Latin America || OTA ||  || https://www.despegar.com
 +
|-
 +
| [[Despegar]]  ||hotels, resorts, hostels, lodges,  inns ||(Latin America, USA ||Latin America || OTA  || || https://www.despegar.com
 +
|-
 +
| [[EDreamsODIGEO|EDreams, Odigeo, Opodo]]  ||hotels, resorts, B&Bs, hostels, vacation rentals||Global ||Global || OTA (Packages) || https://www.edreamsodigeo.com/our-brands/ || [https://www.odigeoconnect.com/?utm_source=Connectivity&utm_medium=beds24&utm_campaign=beds24_link https://www.eDreams.com]
 +
|-
 +
| [[Expedia.com|Expedia]]  ||hotels, B&Bs, hostels, vacation rentals    || Global||Global || OTA || https://www.expediagroup.com/expedia-brands/ ||  https://www.expedia.com
 +
|-
 +
| [[Ezibed.com|Ezibed]]  ||  hotels, motels, B&Bs, hostels, vacation rentals  ||    New Zealand, Australia, Pacific Islands    || New Zealand, Australia, North America || OTA  ||  || http://www.ezibed.com/
 +
|-
 +
| [[Feratel]]  ||hotels, B&Bs, hostels, vacation rentals, camping ||Germany, Austria, Switzerland || Global || Destination Management || || http://www.feratel.com/
 +
|-
 +
| [[Flipkey.com]]  ||vacation rentals ||Global  ||Global || OTA ||  || https://www.flipkey.com
 +
|-
 +
| [[Goibibo]] || hotels, motels, B&Bs  ||India/worldwide||India||OTA || ||https://www.goibibo.com/
 +
|-
 +
| [[Google Hotel Ads]]  ||hotels, B&Bs||Global ||Global|| Metasearch Engine ||  || https://ads.google.com/hotels/partners/
 +
|-
 +
| [[Google for Vacation Rentals]]  ||vacation retnalsl ||Global|| Metasearch Engine ||  || https://support.google.com/hotelprices/answer/10224602?hl=en
 +
|-
 +
| [[Guestlink.co.uk]] ||hotels, B&Bs, hostels, vacation rentals, camping || UK ||Global  || Destination Management ||  || https://www.guestlink.co.uk
 +
|-
 +
| [[Holidaylettings.co.uk]]  ||vacation rentals ||Global  ||Global || OTA ||  || https://holidaylettings.com
 +
|-
 +
| [[Homeaway.com|Homeaway]]  ||vacation rentals ||Global  ||Global || OTA||  https://www.homeaway.com/info/about-the-family/ || https://www.homeaway.com
 +
|-
 +
| [[HostelInternational]]  ||hostel ||Global  ||Global || Membership organisation ||  ||https://www.hihostels.com
 +
|-
 +
| [[HostelsClub.com|Hostelsclub]]  ||hostel, B&B, private rooms, campsites ||Global  ||Global || OTA ||  || https://www.hostelsclub.com
 +
|-
 +
| [[Hostelworld.com|Hostelworld]]  ||hostel, B&B, private rooms ||Global  ||Global || OTA ||  || https://www.hostelworld.com
 +
|-
 +
| [[Hotelbeds.com|Hotelbeds]]  ||hotels, hostels, vacation rentals ||Global  ||Global || Bedbank  || || https://www.hotelbeds.com
 +
|-
 +
| [[Hometogo_Mapping|Hometogo]] || Vacation rentals    ||Worldwide||Wordlwide||OTA|| ||'https://www.hometogo.com
 +
|-
 +
| [[Housetrip.com|Housetrip]]  ||vacation rentals, private rooms ||Global  ||Global || OTA||  || https://www.housetrip.ccom
 +
|-
 +
| [[HRS.de|HRS]]  ||hotels ||Global  ||Europe || OTA ||  || https://www.hrs.com
 +
|-
 +
| [[Jasons.co.nz]]  ||  hotels, motels, B&Bs, hostels, vacation rentals  ||    New Zealand    || New Zealand, Australia ||  OTA ||  || http://www.ezibed.com/
 +
|-
 +
| [[LateRooms.com|Laterooms]]  ||hotels, B&Bs, hostels, vacation rentals    || Global||Europe|| OTA ||  || https://www.laterooms.com
 +
|-
 +
| [[LastMinute_com_au|Lastminute.com.au]]  ||hotels, motels, hostels, vacation rentals ||Australia ||Australia || OTA  || || https://Lastminute.com.au
 +
|-
 +
| [[LateStays_com|Latestays]]  ||hotels, B&Bs, hostels, vacation rentals, camping ||Asia ||Global || OTA ||  || http://www.latestays.com/
 +
|-
 +
 +
| [[Homes & Villas by Marriott International|Marriott]]  ||curated vacation rentals ||Asia ||Global || OTA ||  || https://hvmi.tfaforms.net/91
 +
|-
 +
 +
| [[Expedia.com|Orbitz]]  ||hotels, B&Bs, hostels, vacation rentals    || Global||Global || OTA || https://www.expediagroup.com/expedia-brands/ ||  https://www.expedia.com
 +
|-
 +
| [[Ostrovok]]  ||hotels, B&Bs, hostels, vacation rentals, camping ||Global ||Russia || OTA ||  || http://www.ostrovok.ru/
 +
|-
 +
| [[Vacation-stay.com|Rakuten]]  ||vacation rentals, hotels||Japan ||Japan || OTA || via Vacation Stay || https://vacation-stay.com/
 +
|-
 +
| [[Homeaway.com|StrayZ]]  ||vacation rentals ||Global  ||Global || OTA||  https://www.homeaway.com/info/about-the-family/ || https://www.homeaway.com
 +
|-
 +
 +
| [[Traumferienwohnungen|Traum-Ferienwohnungen]] || Vacation rentals    ||Europe||German speaking Europe/Europe||OTA || ||https://traum-ferienwohnungen.de
 +
|-
 +
| [[Vacation-stay.com|Rakuten]]  ||vacation rentals, hotels||Japan ||Japan || OTA ||  || https://travel.rakuten.com
 +
|-
 +
| [[Tablethotels.com|Tablet Hotels]]    ||boutique hotels ||Global ||Global || OTA ||  || https://www.tablethotels.com
 +
|-
 +
| [[Tiket]]    |||hotels, B&Bs, hostels, vacation rentals, ||IIndonesia, Malaysia, Singapore, Thailand, Vietnam, Japan ||Indonesia, Malaysia, Singapore, Thailand, Vietnam, Japan || OTA  || || https://tix.tiket.com/register
 +
|-
 +
| [[Tomas]]  ||hotels, B&Bs, hostels, vacation rentals, camping ||Germany, Austria, Switzerland || Global || Destination Management ||  || http://www.tomas.travel
 +
|-
 +
| [[Travel_com_au|Travel.com.au]]    ||hotels, B&Bs, hostels, vacation rentals, camping ||Australia || Australia || OTA ||  || https://www.travel.com.au/
 +
|-
 +
| [[Travelocity.com|Travelocity]]  ||hotels, B&Bs, hostels, vacation rentals    || Global||Global || OTA ||  ||  https://www.travelocity.com/
 +
|-
 +
| [[Travelokacom|Traveloka]]    |||hotels, B&Bs, hostels, vacation rentals, camping ||Asia ||Asia || OTA  || || https://www.traveloka.com
 +
|-
 +
| [[Travia]]    |||hotels, B&Bs, hostels, vacation rentals, camping ||Worldwide ||Worldwide|| Marketplace  || || https://www.godo.is/en/travia/
 +
|-
 +
| [[Traumferienwohnungen]]    |||vacation rentals||DACH, Europe ||DACH|| OTA enquiries  || || https://www.traum-ferienwohnungen.de/vermieten/
 +
|-
 +
| [[Tripadvisor]]  ||hotels, B&Bs||Global ||Global|| Metasearch Engine ||  || https://www.tripadvisor.com
 +
|-
 +
| [[Tripadvisor_Rentals|Tripadvisor Rentals]]  ||vacation rentals ||Global  ||Global || OTA ||  || https://www.tripadvisor.com/Rentals
 +
|-
 +
| [[Trivago]]  ||hotels, B&Bs||Global ||Global|| Metasearch Engine  || || https://www.trivago.com
 +
|-
 +
| [[Vacation-stay.com|VacationStay]]  ||vacation rentals, hotels||Japan ||Japan || OTA ||  || https://vacation-stay.com/
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|-
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| [[VisitScotland]] ||hotels, B&Bs, hostels, vacation rentals, camping || Scotland ||Global  || Destination Management  || || https://www.visitscotland.co.uk
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|-
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| [[Homeaway.com|VRBO]]  ||vacation rentals ||Global  ||Global || OTA||  https://www.homeaway.com/info/about-the-family/ || https://www.homeaway.com
 +
|-
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| [[Hometogo_Mapping|Wimdu]] || Vacation rentals    ||Worldwide||Wordlwide||Metasearch || via Hometogo||'https://www.wimducom
 +
|-
 +
| '''Channel''' || '''Main Accommodation Types'''    ||'''Key Region Listings'''||'''Key Region Guests'''||'''Segment''' || ||'''Contact/More Information'''
 +
|}

Revision as of 13:53, 8 May 2024

Channel Manager
This page is about the menu  (SETTINGS) > CHANNEL MANAGER and explains how the channel manager works.

1 Summary

Two-way API connections with all leading OTAs allow you to export prices and availability and import bookings instantly.

We also offer content management and listing creation with selected OTAs including Airbnb, Booking.com and Vrbo, as well as many convenience features such as reporting, review management and messaging.

The iCal import and an iCal export-functions allow two-way connections via iCal for channels without an API connection.

There is a dedicated help page for each channel with information on the capabilities of the connection and setup instructions.

2 How the Channel Manager works

The Channel Manager keeps inventory up-to-date in real time at our channel partners, allowing hosts to use and get the most out of multiple on-line booking channels without the hassle of constantly signing-in and updating all of them individually each time a booking is made (or cancelled) via one of them.

Explainer.gif

A basic example for how it works:

Lets say your are a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your web site. Both your website and the booking channels can sell 2 rooms. If you get a booking on your web site the system automatically reduces the inventory to 1 room. It sends the new inventory information to the booking channels so so only one more room can be sold.

It works the same the other way around. If you get another booking through a booking channel this information gets sent to the system. The inventory gets reduced to 0 rooms. Now your rooms are fully booked and both your website and the booking channels will show no availability.

After you activate the channel manger Beds24 will be the master calendar maintaining the live master version of your availability and export this to all the sites, updating them as new bookings are taken.

3 Before you connect channels

  • Set up your rooms. If you are selling rooms in different constellations on booking channels you might need virtual rooms.
  • Set up prices.
  • Read our User Agreement and in particular the liability section.

3.1 Import existing bookings

Before your activate a connection make sure your prices and inventory are set up correctly. The channel manger can only import bookings from the time the connection was activated. If you have previous or other bookings outside the Beds24 system you have these options:

  • For some channels we can import upcoming bookings. If this is possible you will find information about this in the channel specific set up instructions.
  • To block booked dates go to the CALENDAR in your control panel and change the inventory for the dates you have bookings for.
  • If you need the booking details in Beds24 will need to enter the bookings manually. If you are comfortable working with .csv files you can import data into Beds24 using our API (https://api.beds24.com).

4 Connection types

4.1 2-Way API connections

The channel manager offers certified 2-way API connections and is preferred partner with leading OTAs.

  • Airbnb partner.png
  • Booking preferred.png
  • Vrbo preferred.png

Depending on capabilities of the connection we can send availability, one price or multiple prices. For some channels we can even sent content like descriptions or pictures and create listings. This table gives an overview on the capabilities for each connected channel.

4.1.1 Set up

To use the channel manger you need accounts with the booking channels you want to use and connect them to the channel manager account.

The process to activate a channel varies, but for most you will need to enter credentials. Some channels, like Booking.com, Agoda and Expedia, require you to initiate the connection yourself in their Extranet and others have an approval process. Go to (SETTINGS) -> CHANNEL MANAGER. After you have selected the channel you want to set up click on HELP (top right menu) to open specific set up instructions for the channel you wan to use.

4.1.2 Mapping

All rooms you have set on on an OTA need to be mapped to a room in Beds24. OTA rooms that are not mapped to a room in Beds24 can not be updated will never receive which can cause overbookings.

Map Rooms:

  • Click on the "Get Code" link next to the room type id setting.
  • Choose the channel room id you want to map to each Beds24 room and click on it.
  • When the correct room id has copied to the room type id setting, click Save.

Agoda room mapping.png view large

Map Rates

  • For some channels you can aor need to map rates or daily prices. See the channel specific help pages for detailed information.

Click on the "View Actual Data" Button to check which prices and availability will send.

4.1.3 Adjust Prices

You have the option to mark your prices up or down to allow for currency conversion for channel commissions.

4.1.4 Preferences

You can set bulk settings for your Channel Managers in Preferences.

  • Export Data = 1 or 2 years, if you want to send prices upto 2 years to the Channels, then as long as you have prices setup for the Channel, then you can select the appropriate setting here. Please Note :- we can not send 2 years data for all channels, you can see the specifics in the HELP page for each Channel.
  • Import Channel Collect Payments - If any of your Channels collect payments on your behalf, if you set this = YES, then the details will be imported with the booking.
  • Deduce language from country - when the guest enters their country, then we can deduce the 2 character language code that will be used if you have created language based messages to be sent to your guests.

4.1.5 Activation

Tick all tick boxes and then press SAVE.

4.1.6 Check Connection

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section on the channel specific help page why you are receiving the error and how to fix it.

5 iCal connections

iCal is a digital file format that allows to synchonize calendar event information. iCals can be shared between different calendar applications.

Our iCal sync updates all calendars which support the widely used iCal format including Google calendar and Outlook. Even though it was not designed for channel management it is now used by many vacation rental sites.

Use iCal only for channels for which an API connection is not available.

5.1 2-Way synchronization via iCal

With many channels including Airbnb, VRBO, TripadvisorRentals we offer specially constructed iCal sync option which are 2-way.

For other channels you can use our iCal export to send availability to the calendar and the iCal import to import bookings to Beds24.

6 FAQ

6.1 Will I receive notifications on new bookings?

After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

6.2 Do guests receive a confirmation?

The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.

6.3 How do I modify or cancel a booking?

The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking (Exception: VRBO/Homeaway XML bookings can be cancelled in Beds24).

If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in (SETTINGS) CHANNEL MANAGER or per booking in the "Details" tab of the booking".

If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.

6.4 How can I access credit card details?

Some channels send credit card details. This is how you can view credit card details.

6.5 How do I receive payments?

Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking.

If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged.

6.6 How do I add a promotion or special price?

Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.

6.7 Can I send different prices for different minimum stays or different numbers of guests?

The capabilities depend on the channel. Please see the help page for the channels you are using for details.

6.8 I have multiple properties. How do I set this up?

The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us.

6.9 What to do when I receive an overbooking?

  • Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
  • Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

6.10 Why did a booking not import?

  • Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

6.11 Why is the price for the booking wrong?

  • A special offer set up in the channel may have reduced the price the channel manager sent.
  • You have linked rates in the channel.
  • Your prices are not set up as you expect.
  • The channel manger can not import prices from all channels. If you have set up minimum prices in (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices.

6.12 What is pool allotment?

The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels.

6.13 Can I send different availability to channels?

Yes. You can limit the availability in (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.

6.14 What are contracted rooms or base allocation?

This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

6.15 What do I do when I have a no show?

To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.

6.16 Can I send messages to guests in their own language?

Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.

6.17 I need to show the booking charges on the guest invoice not the payout amount, how can I do this?

In (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount'

6.18 The Channels collect payments on my behalf at the time of booking, how can I see this?

Go to (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.

6.19 How can I stop a Channel moving a booking back to the original room, when I have manually made a change?

If this is for all bookings, then go to Go to (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking".

6.20 Can I have a different invoice for bookings from a certain channel?

Yes. See this help page for more information.

7 Connected Channels

This list gives on overview on the channels Beds24 connects to.

Contact channels directly to verify information before making any business decisions.

Channel Main Accommodation Types Key Region Listings Key Region Guests Segment Network Contact/More Information
AAtravel.co.nz hotels, motels, B&Bs, hostels, vacation rentals New Zealand Global OTA https://www.aa.co.nz
Abritel vacation rentals Global Global OTA https://www.homeaway.com/info/about-the-family/ https://www.homeaway.com
Agoda hotels, motels, B&Bs, hostels, vacation rentals Global Asia OTA https://www.agoda.com
Agoda Homes vacation rentals Global Asia OTA https://ycs.agoda.com/homes/en-us?cid=1828284
Airbnb vacation rentals, private rooms, boutique hotels Global Global OTA https://www.airbnb.com
Atraveo vacation rentals Global Europe OTA https://www.atraveo.com
Bedandbreakfast.eu B&Bs, vacation rentals Europe Global OTA https://www.bedandbreakfast.eu/
Bedandbreakfast.nl B&Bs, vacation rentals Netherlands Global OTA https://www.bedandbreakfast.eu/
Booking.com hotels, B&Bs, hostels, vacation rentals Global Global OTA https://www.booking.com
bookeasy hotels, B&Bs, hostels, vacation rentals, camping Australia, New Zealand, Indonesia Global Destination Management https://www.bookeasy.com
Casamiundo Vacation rentals Worldwide Worldwide OTS via Hometogo 'https://www.casamundo.com
Ctrip hotels Global China OTA https://www.ctrip.com
Decoloar hotels, resorts, hostels, lodges, inns (Latin America, USA Latin America OTA https://www.despegar.com
Despegar hotels, resorts, hostels, lodges, inns (Latin America, USA Latin America OTA https://www.despegar.com
EDreams, Odigeo, Opodo hotels, resorts, B&Bs, hostels, vacation rentals Global Global OTA (Packages) https://www.edreamsodigeo.com/our-brands/ https://www.eDreams.com
Expedia hotels, B&Bs, hostels, vacation rentals Global Global OTA https://www.expediagroup.com/expedia-brands/ https://www.expedia.com
Ezibed hotels, motels, B&Bs, hostels, vacation rentals New Zealand, Australia, Pacific Islands New Zealand, Australia, North America OTA http://www.ezibed.com/
Feratel hotels, B&Bs, hostels, vacation rentals, camping Germany, Austria, Switzerland Global Destination Management http://www.feratel.com/
Flipkey.com vacation rentals Global Global OTA https://www.flipkey.com
Goibibo hotels, motels, B&Bs India/worldwide India OTA https://www.goibibo.com/
Google Hotel Ads hotels, B&Bs Global Global Metasearch Engine https://ads.google.com/hotels/partners/
Google for Vacation Rentals vacation retnalsl Global Metasearch Engine https://support.google.com/hotelprices/answer/10224602?hl=en
Guestlink.co.uk hotels, B&Bs, hostels, vacation rentals, camping UK Global Destination Management https://www.guestlink.co.uk
Holidaylettings.co.uk vacation rentals Global Global OTA https://holidaylettings.com
Homeaway vacation rentals Global Global OTA https://www.homeaway.com/info/about-the-family/ https://www.homeaway.com
HostelInternational hostel Global Global Membership organisation https://www.hihostels.com
Hostelsclub hostel, B&B, private rooms, campsites Global Global OTA https://www.hostelsclub.com
Hostelworld hostel, B&B, private rooms Global Global OTA https://www.hostelworld.com
Hotelbeds hotels, hostels, vacation rentals Global Global Bedbank https://www.hotelbeds.com
Hometogo Vacation rentals Worldwide Wordlwide OTA 'https://www.hometogo.com
Housetrip vacation rentals, private rooms Global Global OTA https://www.housetrip.ccom
HRS hotels Global Europe OTA https://www.hrs.com
Jasons.co.nz hotels, motels, B&Bs, hostels, vacation rentals New Zealand New Zealand, Australia OTA http://www.ezibed.com/
Laterooms hotels, B&Bs, hostels, vacation rentals Global Europe OTA https://www.laterooms.com
Lastminute.com.au hotels, motels, hostels, vacation rentals Australia Australia OTA https://Lastminute.com.au
Latestays hotels, B&Bs, hostels, vacation rentals, camping Asia Global OTA http://www.latestays.com/
Marriott curated vacation rentals Asia Global OTA https://hvmi.tfaforms.net/91
Orbitz hotels, B&Bs, hostels, vacation rentals Global Global OTA https://www.expediagroup.com/expedia-brands/ https://www.expedia.com
Ostrovok hotels, B&Bs, hostels, vacation rentals, camping Global Russia OTA http://www.ostrovok.ru/
Rakuten vacation rentals, hotels Japan Japan OTA via Vacation Stay https://vacation-stay.com/
StrayZ vacation rentals Global Global OTA https://www.homeaway.com/info/about-the-family/ https://www.homeaway.com
Traum-Ferienwohnungen Vacation rentals Europe German speaking Europe/Europe OTA https://traum-ferienwohnungen.de
Rakuten vacation rentals, hotels Japan Japan OTA https://travel.rakuten.com
Tablet Hotels boutique hotels Global Global OTA https://www.tablethotels.com
Tiket hotels, B&Bs, hostels, vacation rentals, IIndonesia, Malaysia, Singapore, Thailand, Vietnam, Japan Indonesia, Malaysia, Singapore, Thailand, Vietnam, Japan OTA https://tix.tiket.com/register
Tomas hotels, B&Bs, hostels, vacation rentals, camping Germany, Austria, Switzerland Global Destination Management http://www.tomas.travel
Travel.com.au hotels, B&Bs, hostels, vacation rentals, camping Australia Australia OTA https://www.travel.com.au/
Travelocity hotels, B&Bs, hostels, vacation rentals Global Global OTA https://www.travelocity.com/
Traveloka hotels, B&Bs, hostels, vacation rentals, camping Asia Asia OTA https://www.traveloka.com
Travia hotels, B&Bs, hostels, vacation rentals, camping Worldwide Worldwide Marketplace https://www.godo.is/en/travia/
Traumferienwohnungen vacation rentals DACH, Europe DACH OTA enquiries https://www.traum-ferienwohnungen.de/vermieten/
Tripadvisor hotels, B&Bs Global Global Metasearch Engine https://www.tripadvisor.com
Tripadvisor Rentals vacation rentals Global Global OTA https://www.tripadvisor.com/Rentals
Trivago hotels, B&Bs Global Global Metasearch Engine https://www.trivago.com
VacationStay vacation rentals, hotels Japan Japan OTA https://vacation-stay.com/
VisitScotland hotels, B&Bs, hostels, vacation rentals, camping Scotland Global Destination Management https://www.visitscotland.co.uk
VRBO vacation rentals Global Global OTA https://www.homeaway.com/info/about-the-family/ https://www.homeaway.com
Wimdu Vacation rentals Worldwide Wordlwide Metasearch via Hometogo 'https://www.wimducom
Channel Main Accommodation Types Key Region Listings Key Region Guests Segment Contact/More Information

Subcategories

This category has the following 7 subcategories, out of 7 total.

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Pages in category "Channel Manager"

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